Operations Manager

edla Management Company was founded with the firm view that culture is not a facet of the hospitality business; it's the entire business. We believe that YMC is nothing more than the value our team members are collectively able to deliver to customers and stakeholders.

By developing a culture where employees are valued and able to thrive, at every level of our organization, YMC has maintained industry leading profitability and customer loyalty for over 35 years.

Summary

As a Guest Service Supervisor at AC Hotel by Marriott Huntsville Downtown you will be the first point of contact for our guests, ensuring they receive outstanding service throughout their stay. Located in a dynamic environment, this role is essential for creating memorable experiences that align with our commitment to excellence in hospitality.

Responsibilities

• Welcome and check-in guests with sincere hospitality and professionalism.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest inquiries and resolve issues promptly to ensure satisfaction.
• Manage phone systems effectively to assist guests with their requests.
• Perform night audit duties if needed, ensuring accurate reporting of daily transactions.
• Collaborate with team members to maintain smooth front desk operations.
• Assist in maintaining the cleanliness and organization of the front desk area.
• Scheduling and training of front desk staff
• Directly reports to Assistant General Manager
• Ensures all front desk operations follow Marriott standards and protocols
• Leads front desk team with a goal of operastional excellence, and a focus on delighting every guest.

Requirements

• Previous experience in guest services or hospitality required.
• Track record in strong leadership & organization
• Strong hospitality with a passion for helping others.
• Excellent communication skills and phone etiquette.
• Ability to work flexible hours, including nights and weekends.
• Bilingual abilities are a plus but not required.

If you are ready to embark on an exciting journey in the hospitality industry, we invite you to apply today and join our team at AC Hotel by Marriott Huntsville Downtown!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 35 - 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Commute:

• Huntsville, AL 35801 (Required)

Ability to Relocate:

• Huntsville, AL 35801: Relocate before starting work (Required)

Work Location: In person