Yamaha has an excellent opportunity for a Motorsports Technical Advisor to join our Motorsports team in Marietta, GA. In this role you will provide technical support to Yamaha dealers and customers for Motorsports (Motorcycle and ROV) products. This role diagnoses and resolves product and service issues, delivers technical guidance, and supports customer satisfaction through timely and effective problem resolution.
What you'll be doing:
- Resolves product and service issues by identifying root causes, recommending corrective actions, coordinating repairs or adjustments, and following up to ensure successful resolution.
- Provides technical diagnostic support to dealers via phone, email, and dealer portal for all Motorsports (Motorcycle, RV) and eBike products, including the use of Yamaha diagnostic tools.
- Collaborates with personnel across Service, Parts, Sales, and other Yamaha departments to gather information and make objective, equitable decisions regarding customer and dealer support matters.
- Reviews and accurately adjudicate warranty authorizations and claims while maintaining fiscal responsibility and adherence to company policies.
- Evaluates dealer and customer requests for assistance related to Yamaha products and determines appropriate support actions in accordance with YMUS policies and guidelines.
- Maintains accurate customer and dealer records by documenting interactions and updating account information in applicable systems.
- Supports factory quality and engineering initiatives by providing market reports, technical documentation, failed parts analysis, and customer feedback related to product concerns.
- Provides technical support and consultation to Customer Relations and Dealer Support teams and travels within the field, as needed, to assist dealers and customers.
- Performs a variety of routine and moderately complex assignments with limited supervision. Exercise independent judgment when negotiating repair costs, authorizing repairs, and determining appropriate customer assistance. Authorized to approve goodwill assistance up to $2,500 in accordance with company policy.
What you need to be successful:
- Technical school certification or an equivalent combination of education and relevant experience.
- 5+ years of experience as a powersports technician, including formal powersports service training.
- Strong technical diagnostic and troubleshooting skills.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills with a high degree of accuracy and attention to detail.
- Demonstrated analytical, problem-solving, and multitasking abilities.
- Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Ability to travel as required to support dealer and customer needs.
- Experience with motorcycles, side-by-side, ATV's, snowmobiles, or similar recreational vehicle service and diagnostics preferred.
- Experience with dealer management systems and diagnostic software preferred.
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
What’s in it for you:
- 401(k) and Profit Sharing
- Fertility Benefits
- 37.5 hour work-week
- Medical, Dental, Vision
- Life and AD&D Insurance
- Wellness Program
- Short-Term Disability Coverage (for hourly roles)
- Long-Term Disability
- Student Debt Repayment Benefits
- Ability to borrow Yamaha product
Reports to: Department Manager
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.