Sr. Director, Project Management

About YPrime:

At YPrime, we pioneer solutions that streamline the clinical trial journey, increasing certainty from study design to data lock. With a foundation built on decades of industry insight and expertise, we are inspired by the life-altering outcomes unlocked by clinical trials. Our dedication to quality is pivotal in propelling the groundbreaking endeavors of our partners, researchers, and investigators. With a technology platform that enables speed, flexibility, and certainty for large and emerging pharma companies alike, we provide eConsent, eCOA, IRT, and patient engagement solutions that solve with certainty in clinical research.

About the Role:

The Senior Director, Project Management provides strategic and operational leadership for the Project Management function within eCOA Delivery. This role is accountable for the project management operating model, resource and capacity strategy, delivery standards, leadership capability, performance insights, and ongoing transformation of the function.

Responsibilities:

Project Management Strategy and Operating Model

• Establish and continuously improve the eCOA Project Management operating model, including delivery standards, governance practices, decision rights, and escalation paths
• Define and maintain a consistent project delivery methodology that supports quality, accountability, and appropriate flexibility across client portfolios
• Translate the eCOA business priorities into clear objectives, expectations, and operating practices for the PM organization
• Ensure process changes are implemented consistently, reinforced by managers, and evaluated for effectiveness
• Provide executive-level reporting and recommendations regarding the health and effectiveness of the PM function

Capacity Resource Management

• Lead capacity planning, demand forecasting, and resource strategy for the PM organization
• Maintain an enterprise view of resource needs based on project volume, complexity, governance requirements, risk, and anticipated growth
• Lead cross portfolio resource planning and resolve competing resources needs in collaboration with Managers, Project Management and Portfolio Directors
• Establish transparent principles for project assignments, workload balancing, coverage, and continuity
• Identify resource constraints, delivery risks, capability gaps, and develop plans to address them

Leadership and Talent Development

• Lead, coach and develop the Managers, Project Management, ensuring consistent and effective people leadership across the function
• Establish clear expectations for manager accountability, including coaching, workload management, performance, development, and delivery quality
• Strengthen leadership capability in performance management, feedback, employee development, resource planning, risk identification, and operational decision making
• Develop succession and talent plans for project management leadership and critical PM roles
• Foster a connected project management community that shares knowledge, applies common standards, and learns across portfolios

Delivery Performance and Continuous Improvement

• Define and monitor performance measures related to delivery health, quality, productivity, resource effectiveness, and consistency
• Identify trends across portfolios and determine whether improvements are needed in staffing, capability, process, methodology, technology, or management practices
• Work through the Managers, Project Managers to address execution gaps, inconsistent practices, and capability needs
• Lead the project management transformation roadmap, including process simplification, workflow redesign, technology enablement, and responsible use of AI
• Partner with Product, Engineering, Quality, Solutions Delivery, Customer Experience, and other functions to improve end-to-end delivery performance and the client experience

Partnership with Portfolio Directors

• Establish a clear and effective operating partnership with Portfolio Directors that supports coordinated delivery with preserving distinct accountabilities
• Collaborate on resource needs, portfolio priorities, delivery risks, and issues affecting client outcomes
• Provide appropriate visibility into PM capacity, delivery performance, and actions affecting assigned portfolios
• Maintain a consistent process through which Portfolio Directors provide timely, structured feedback on Project Manager effectiveness
• Translate recurring portfolio-level feedback into improvements in PM capability, staffing, processes, or tools
• Escalate unresolved cross functional issues or material business tradeoffs to the CPOO

Skills:

• Strategic Leadership: Set direction and drive consistent execution across a complex project management organization
• Leadership through Leaders: Develop strong people managers and building accountability, capability and succession across teams
• Resource and Capacity Management: Effectively forecasts demand, balances workloads, and allocates resources across competing priorities
• Operational Excellence: Uses data and insights to improve delivery quality, productivity, consistency, and performance
• Cross-Functional Collaboration: Builds effective partnerships across eCOA Delivery, Product, Engineering, Quality, and Finance while maintaining clear roles and decision rights
• Change and Transformation: Leads process improvement, technology enablement, automation, and AI-driven transformation with strong communication and change leadership

Education & Experience:

• Bachelor’s degree or equivalent relevant experience
• Significant progressive experience in project management, program management, delivery operations, professional services, or a related client-delivery environment, including experience at a senior leadership level
• Demonstrated experience leading managers and multi-layered teams with accountability for organizational capability, performance, resource planning, and talent development
• Provide experience managing capacity demand and resource allocation across multiple projects, clients, or portfolios
• Demonstrate success developing or improving project management methodologies, operating models, governance practices, and performance standards
• Experience using operational and delivery metrics to identify trends, manage risk, and drive business and performance improvements
• Demonstrated experience leading significant operational or organizational change, including the adoption of new processes, technologies, automation, or other productivity improvements
• Experience working effectively across senior client, commercial, product, technical, and operational stakeholders
• Experience within eClinical technology, life sciences, clinical research, SaaS, or another complex or regulated delivery environment

Additional Information:

• Ability to travel based on client and business needs

What are the Perks?

• Flexible paid time off
• Comprehensive benefits package
• 401(k) with company match
• Friendly, smart, passionate, and hard-working coworkers
• Opportunities for professional growth and advancement