Technology Support Specialist

Position Title: Technology Support Specialist

POSITION SUMMARY

Under the leadership of the Chief Information Officer, the Technology Support Specialist provides technical support to faculty, staff, and students throughout the district. This position provides a high level of customer service while diagnosing, troubleshooting, and resolving technical issues in an educational environment. Support is provided via telephone, remote management, and onsite troubleshooting. The Technology Support Specialist serves as a primary point of contact for technology support requests, prioritizes and documents issues, and escalates complex problems as needed.

ESSENTIAL FUNCTIONS

• Troubleshoot and resolve technology issues for faculty, staff, and students, escalating complex issues as appropriate.
• Utilize the IT ticketing system to prioritize, document, track, resolve, and escalate technology issues.
• Create and maintain technical documentation, knowledge base articles, training materials, and frequently asked questions (FAQs).
• Repair and replace classroom instructional technology equipment.
• Repair and replace computer equipment, coordinate with vendors for technical support, and process equipment returns and repairs through the appropriate vendors.
• Maintain technology asset control and accurate inventory records.
• Conduct routine maintenance of projectors and other technology hardware as scheduled by the Chief Information Officer.
• Provide support for the deployment and management of software updates, security patches, and desktop applications in coordination with the Chief Information Officer.
• Provide support for the deployment, maintenance, and management of desktop Voice over Internet Protocol (VoIP) phones and associated systems.
• Provide technical support for District academic software and instructional technology applications.
• Provide technical support for the district closed-circuit television (CCTV) system.
• Provide technical support for District-issued mobile phones and devices.
• Attend Information Technology Department meetings.
• Develop and foster positive working relationships with faculty and staff through effective communication and attendance at building faculty meetings.
• Assist visitors with accessing the district's guest wireless network.
• Remain current in the field of educational technology by attending workshops, reading online and print publications, and observing programs in other districts and institutions.
• Perform other duties and projects as assigned by the Chief Information Officer or Superintendent.

Salary - $44,500 Wyomissing Area School District is an equal opportunity employer.