Enterprise Architect –Architectural Governance

This role is an essential member of Enterprise Architecture and Governance within Global Technology at Willis Towers Watson, reporting directly to the Chief Architect. The role designs and runs the architectural governance program (governance structure, processes, and tools) that aligns WTW's technology services with its business goals, and it leads application and infrastructure portfolio management so WTW has a trusted view of its application and infrastructure landscape. It is a strategic bridge between business leadership, technical implementation teams, and Enterprise Technology.

The Enterprise Architect owns the design, implementation, and continuous improvement of WTW's architectural governance program, including architecture review boards, standards, exceptions, and compliance reporting. The role also owns application and infrastructure portfolio management, with governance as a core part of that role, and sets policy and oversight for the portfolio, the inventory, and their supporting frameworks. ServiceNow is the core platform for this work, and the Architect works with the teams that operate it for day-to-day data management. CMDB design and operation sit with WTW's CMDB architect, and the Architect works alongside that role, leading and directing it so CMDB priorities support the portfolio and governance program. The Architect acts as a strategic advisor and program owner, driving governance, compliance, and measurable improvement across IT.

The role

Governance program design and leadership

• Establish and run the enterprise architectural governance program, including governance models, review cycles, escalation paths, and compliance mechanisms.
• Chair architecture review boards, define review criteria, and issue architectural decisions and exceptions with documented rationale.
• Partner with and provide direction to the CMDB architect, aligning CMDB priorities, data standards, and integrations with the portfolio and governance program.
• Set program-level roadmaps, operating cadence, and reporting to the Chief Architect and IT leadership.

Architecture standards and patterns

• Develop and maintain enterprise architecture standards, patterns, and reference architectures that guide application design and technology selection.
• Define how standards are adopted, measured, and retired, and approve exceptions against risk, security, and cost criteria.

Application and infrastructure portfolio management

• Own application and infrastructure portfolio management in ServiceNow (Application Portfolio Management and related modules), including the portfolio structure, lifecycle model, and portfolio reviews with IT leadership.
• Review applications and infrastructure on a regular cycle for business importance, cost, technology fit, and lifecycle stage, and recommend whether to keep, modernize, merge, or retire each one.
• Provide governance for the portfolio: decision rights, review cadence, ownership and accountability, and exception handling.
• Define the data standards and ownership rules for the application and infrastructure inventory in ServiceNow, so every application has accurate metadata, an accountable owner, business criticality, and lifecycle status.
• Set policy for how inventory data is sourced, reconciled across systems, and attested, and hold the teams that operate the inventory accountable to those policies.
• Use inventory and portfolio analysis to direct rationalization of redundant, duplicate, or shadow applications and reduction of technical debt.

Compliance, audit, and documentation

• Lead governance, compliance, and audit practices for architecture and inventory data, and ensure corrective actions are tracked to closure.
• Maintain process and architecture documentation, version control, and audit trails.

Tooling and automation

• Drive adoption and optimization of ServiceNow as the platform for portfolio management and architecture governance, define tooling requirements, and partner with tool owners to automate inventory, governance reporting, and data quality checks.

Continuous improvement

• Identify and implement program improvements based on KPIs, data quality metrics, and operational feedback.

Stakeholder engagement

• Collaborate with application owners, infrastructure, security, ITSM architects and process owners, IT leadership, and governance forums to drive adoption of governance processes.
• Communicate changes and provide training to impacted teams.

Key performance indicators

• Architectural governance compliance and number of improvement initiatives delivered.
• Completeness and currency of the application and infrastructure portfolio, including lifecycle status and ownership.
• Architecture review coverage, turnaround, and adherence to architectural standards.
• Completeness and accuracy of the application and infrastructure inventory, measured against governance standards.
• Reduction in technical debt and in duplicate or shadow applications.

The Qualifications Education

• Bachelor's degree in IT, Computer Science, or a related field.

Experience

• Minimum 5 years in an Enterprise Architecture position driving strategy and governance, or an equivalent enterprise or solution architecture role.
• Proven experience leading governance boards or review processes with cross-functional stakeholders.
• Proven experience building or running governance, compliance, and audit programs at enterprise scale.
• Recent hands-on experience managing an application and infrastructure portfolio, including lifecycle management, rationalization, ownership, and portfolio governance, preferably using ServiceNow or an equivalent platform.
• Working knowledge of ITIL and IT service management (ITSM) processes sufficient to partner with ITSM architects and process owners.

Preferred certifications and expertise

• TOGAF (The Open Group Architecture Framework) or an equivalent enterprise architecture certification. ServiceNow certification is a plus.
• ITIL (Information Technology Infrastructure Library) Managing Professional or Expert certification is a plus.

Technical skills

• Enterprise architecture frameworks (for example, TOGAF).
• ServiceNow platform knowledge, including portfolio and inventory data models.
• Governance program design, policy development, and audit practices.
• Familiarity with automation strategies for governance reporting and data quality.

Soft skills

• Exceptional communication and stakeholder management skills, with the ability to drive awareness, education, and adoption across diverse business units.
• Strong understanding of WTW technologies, applications, and their uses.
• Demonstrated ability to define requirements, prioritize needs, and collaborate with business and technology teams to deliver.
• Experience leading governance processes, shaping implementation, and aligning initiatives with enterprise strategy and stakeholder priorities.
• Ability to influence without direct authority.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $150,000.00-$225,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identify theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance and other work/life resources
• Leave Benefits: Paid holidays, annual paid time off (includes state/local paid leave where required), company-paid disability (short-term and long-term disability), other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. EOE, including disability/vets