Jobs in the United States

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Added 24 mins ago
T
Helpdesk Specialist Senior
TEKsystems
Albuquerque, NM
- $45 to $51 USD / hour
Utilize Remedy and/or ServiceNow for queue and work management.
Added 25 mins ago
GA
Sr Staff Applications Operations Engineer - Engineering Tools Automation & AI Ops
GE Aerospace
Saint Louis, MO
- $131,000 to $174,000 USD / year
+ Automation and CI/CD experience (Python, Bash, PowerShell, Jenkins, Artifactory, Ansible) and ITSM tools such as ServiceNow.
Added 25 mins ago
GA
Sr Staff Applications Operations Engineer - Engineering Tools Automation & AI Ops
GE Aerospace
Kansas City, MO
- $131,000 to $174,000 USD / year
+ Automation and CI/CD experience (Python, Bash, PowerShell, Jenkins, Artifactory, Ansible) and ITSM tools such as ServiceNow.
Added 1 hour ago
User Support Specialist
Avalore, LLC
Arlington, VA
…troubleshooting, and documentation via ticketing systems like ServiceNow or Jira. This person will use multiple communication channels to assist users, including phone, email, chat, and…
Added 1 hour ago
Software Developer (Systems Software)
Avalore, LLC
Chantilly, VA
Avalore is looking for a Software Developer Lead, a role with high visibility within the customer space. This individual will support a team building an integrated enterprise IT support…
Added 1 hour ago
IT Support Engineer
ArcelorMittal USA LLC
Cleveland, OH
…troubleshoot, plan, prioritize, and track work efforts using the Cliffs ServiceNow ticketing system to ensure timely resolution of user requests and problems. - Commission and support…
Added 1 hour ago
Technical Analyst-JR - 3058067
Apex Systems, Inc.
Columbus, OH
…Practical experience working with ticketing systems such as ServiceNow, logging tools like Splunk, and standard monitoring suites including SolarWinds or Dynatrace. Proficiency with…
Added 1 hour ago
Senior ServiceNow HRSD Architect / Expert
INSPYR Solutions
Vienna, VA
Our client is seeking a ServiceNow HRSD (Human Resource Service Delivery) contractor that has expert level ServiceNow experience, to include both System Administrator and Application…
Added 1 hour ago
A&
ServiceNow IT Project Manager
Astor & Sanders
San Diego, CA
- $140,000 to $170,000 USD / year
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA seeking a ServiceNow IT Project Manager. This is a full-time and and requires this…
Added 1 hour ago
A&
ServiceNow IT Project Manager
Astor & Sanders
Fort Lee, VA
- $140,000 to $170,000 USD / year
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA seeking a ServiceNow IT Project Manager. This is a full-time and and requires this…
Added 1 hour ago
A&
ServiceNow IT Cybersecurity Specialist
Astor & Sanders
San Diego, CA
- $130,000 to $160,000 USD / year
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA seeking a ServiceNow IT Cybersecurity Specialist This is a full-time and onsite in…
Added 1 hour ago
A&
ServiceNow IT Cybersecurity Specialist
Astor & Sanders
Fort Lee, VA
- $130,000 to $160,000 USD / year
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA seeking a ServiceNow IT Cybersecurity Specialist This is a full-time and onsite in…
Added 1 hour ago
A&
ServiceNow Developer
Astor & Sanders
San Diego, CA
- $170,000 to $190,000 USD / year
…solutions provider headquartered in McLean, VA and is seeking a ServiceNow Developer. This is a full-time onsite position in San Diego,…
Added 2 hours ago
Manager, IT Cybersecurity Governance, Risk & Compliance
American Airlines
Fort Worth, TX
Added 3 hours ago
Senior IT Support Manager
WSV Systemhaus
Remote, United States
Experience with ticketing and service management platforms such as ServiceNow, Jira Service Management, or BMC Remedy.
Added 3 hours ago
Senior IT Support Manager
WSV Systemhaus
Remote, United States
Experience with ticketing and service management platforms such as ServiceNow, Jira Service Management, or BMC Remedy.
Added 5 hours ago
Systems Analyst
GD Information Technology, Inc.
United States
Document technical activities, incidents, and resolutions clearly in ServiceNow.
Added 5 hours ago
ServiceNow Developer SME
GD Information Technology, Inc.
Remote, United States
Transform technology into opportunity as a ServiceNow Developer SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 5 hours ago
Senior System Administrator - DISA E-ICAM Program (Hybrid)
GD Information Technology, Inc.
United States
Document troubleshooting activities, findings, corrective actions, and ticket resolutions in ServiceNow.
Added 5 hours ago
ServiceNow Techno Functional Lead
Deloitte US
Columbus, OH
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As a ServiceNow Techno - Functional Lead, you will have the ability to share new…
Added 5 hours ago
Customer Experience Management Consultant, Medallia
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Richmond, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
…platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export…
Added 5 hours ago
Service Now Delivery Manager
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Indianapolis, IN · Kansas City, MO · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
As a ServiceNow Delivery Manager on Enterprise Operations as a Service team, you will be responsible for:
Added 6 hours ago
ServiceNow Developer
Deloitte US
Dallas, TX
As a Delivery Senior Consultant, Configuration and Integration Solutions on the GPS ServiceNow team, you will be responsible for:
Added 6 hours ago
First Line Risk Analyst
Citizens
Johnston, RI
Familiarity with ServiceNow, Jira, or similar IT service management tools.
Added 6 hours ago
High Availability & Disaster Recovery Intern – Summer 2027
GAIC Great American Insurance Company
Cincinnati, OH
…business continuity coordination, disaster recovery testing, ServiceNow administration, CMDB data management, and operational readiness initiatives. The intern works closely with…

WSV Systemhaus

Senior IT Support Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 7, 2026

Original job description

We are seeking an experienced Senior IT Support Manager to lead and oversee the organization's technical support operations, ensuring reliable IT services, efficient issue resolution, and a high standard of technical assistance across the business.

The successful candidate will manage IT support teams, oversee service delivery, coordinate technical escalations, and implement strategies to improve IT performance, operational efficiency, and end-user satisfaction.

This role requires strong leadership, advanced technical knowledge, and extensive experience managing enterprise IT support environments.

Key Responsibilities

Lead and manage daily IT support operations, ensuring timely and effective technical assistance. Supervise, mentor, and develop IT support specialists, help desk technicians, and technical support engineers. Establish service standards, support procedures, and performance expectations. Oversee incident management, problem management, and service request processes. Manage escalated technical issues involving hardware, software, networks, servers, and enterprise applications. Monitor service desk performance, response times, resolution rates, and customer satisfaction. Develop and maintain IT support policies, procedures, documentation, and knowledge-base resources. Coordinate with infrastructure, cybersecurity, cloud, and software teams to resolve complex technical issues. Oversee IT asset management, software licensing, equipment deployment, and endpoint support. Ensure proper user account administration, access controls, and compliance with IT security policies. Identify recurring technical problems and implement long-term solutions. Manage IT support budgets, vendor relationships, and technology procurement activities. Evaluate and recommend tools, systems, and automation solutions to improve service delivery. Prepare operational reports and present service performance updates to senior management. Support business continuity planning and ensure effective response to critical IT incidents.

Ideal Candidate Profile The ideal candidate is an experienced IT leader who combines strong technical expertise with excellent people-management abilities. They should have a proven record of managing technical support teams, improving service delivery, resolving complex IT challenges, and maintaining reliable technology operations.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional experience. 7+ years of experience in IT support, IT operations, or enterprise technology services. At least 3 years of experience in IT management, team leadership, or service delivery management. Strong knowledge of enterprise IT infrastructure, Windows environments, networking, and cloud services. Experience managing help desk operations and technical support teams. Familiarity with IT service management frameworks such as ITIL. Experience with ticketing and service management platforms such as ServiceNow, Jira Service Management, or BMC Remedy. Strong understanding of cybersecurity, endpoint management, access controls, and data protection. Excellent leadership, communication, organizational, and problem-solving skills. Ability to manage multiple projects and priorities in a remote work environment.

Preferred Technical Skills

Microsoft 365, Azure, Active Directory, and Entra ID. Windows Server and Linux administration. Network infrastructure, VPN, LAN/WAN, DNS, DHCP, and TCP/IP. Endpoint management tools such as Microsoft Intune and SCCM. Cloud platforms including Microsoft Azure and AWS. IT asset management and software deployment systems. Remote monitoring and support tools. ITIL certification, CompTIA certifications, or relevant Microsoft credentials.

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Work From Home
Wellness Resources

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More about this job

Skills

Support managers
Technical support
Documentation
Computer technology
Computer science
Team leadership
Microsoft Windows
IT service management
ITIL
ServiceNow
Jira
Cybersecurity
Data protection
Leadership
Communication skills
Problem solving
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Windows Server
Linux
VPN
LAN
WAN
DNS
DHCP
AWS
ITIL certification

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