System Operator III – Shift Supervisor - Traffic Operations

WSP is currently initiating a search for full-time System Operator III – Shift Supervisor at our Transportation Management Center! This role is based in Hawthorne, NY. Position Summary The System Operator III is the supervisor on shift at the HVTMC. This person runs the operations floor during their shift, directs System Operator I and II staff, and serves as acting supervisor on duty when the Operations Manager and Assistant Operations Manager are not on site. They are the first resource operators to turn to, and they own the quality of everything the floor puts out. This position reports to the Consultant Operations Manager and the NYSDOT TMC Director.

Key Responsibilities

• Run the floor for the shift: assign operator coverage, set priorities, and keep everyone aware of what is happening across the network.
• Lead shift handoffs so open incidents, closures, and equipment issues carry over cleanly.
• Support operators in real time during incidents, making sure entries, notifications, and VMS messages are timely and accurate.
• Train new operators and keep existing staff current on SOPs, systems, and protocols.
• Coordinate with responders and partner agencies during critical transportation incidents.
• QA/QC all floor output and confirm staff follow SOPs, directives, and NYSDOT expectations. Correct problems on the spot.
• Help the Operations Manager review and update SOPs, protocols, and training manuals.

Minimum Qualifications

• One of the following: an associate degree or higher plus 1 year of qualifying experience; 1 year as a System Operator II at the TMC; or 3 years of full-time qualifying experience
• Valid driver's license
• Operations dispatching experience in transportation, fire, police, EMS, or 911, or comparable military experience
• Experience supervising, mentoring, and training staff
• Strong oral and written communication with internal staff and outside agencies
• Proficient in MS Office, spreadsheets, and databases, with solid typing skills
• Skilled with online roadway maps and familiar with regional and local roadways
• Able to respond to problems 24 hours a day

Desired Qualifications

• Strong organizational skills
• Able to work with minimal supervision
• Good people skills and the ability to train others
• Stays steady under pressure and works well as a team with the client

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Expected Compensation:

All Locations: $65,000 - $80,000 WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and may offer additional benefits and compensation, depending on circumstances and the type of work being performed not related to an applicant’s sex or other status protected by local, state, and/or federal law.

About WSP WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

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WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.