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Customer Marketing Manager
Honeywell
Hamilton, NJ · Charlotte, NC · Atlanta, GA · Houston, TX · New York, NY · NY
- $134,000 to $168,000 USD / year
YOU MUST HAVE
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Manager, Accounts Receivable & Collections
Mitratech
Remote, United States
- $100,000 to $105,000 USD / year
…stronger collections, and lower bad debt as a hands-oo the Senior Manager of Receivables, you will own key receivables decisions, partner across the business, and help our collections and…
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Lead Field Service Technician
Honeywell
Richardson, TX
YOU MUST HAVE · NICET Level III Certification and a valid Texas State Fire Alarm (FA) License required
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Assistant General Manager
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Denver, CO
- $52,500 to $58,500 USD / year
As an Assistant General Manager, you will be responsible for ensuring the success of our swim lessons by managing and motivating a successful team, coordinating and reviewing class…
Added 1 min ago
SH
Senior Manager, Compliance
Salma Health
San Mateo, CA
- $160,000 to $180,000 USD / year
Hybrid role requiring in-office presence three days per week (Monday, Tuesday, Wednesday) at our San Mateo office
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Sr. Manager Operations
Astronics
Irvine, CA
- $145,000 to $160,000 USD / year
Must possess the ability to resolve complex operational and production problems
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Sr. Application Developer
E Federal Reserve Bank of Richmond
San Francisco, CA · Richmond, VA
…invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our…
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Baylor Genetics
Houston, TX
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Jefferson City, MO
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MC
Domestic Violence Response Advocate
Multnomah County
Portland, OR
- $31.94 to $39.29 USD / hour
All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations
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Assistant Maintenance - Multifamily
Sunridge Management
Fort Worth, TX
…mentoring all maintenance personnel to provide strong operational support and ensure consistent, high-quality service…
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CDBG Planning Specialist
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Jefferson City, MO
- $42,000 to $54,000 USD / year
…other planning documents, you will act as a grant application manager and facilitator of the Application Review Committee for the program. Duties including (but are not limited…
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Project Manager - Public Works
City of Marco Island Florida
Marco Island, FL
Must have a valid Florida driver’s license
Added 2 mins ago
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Branch Operations Intern
Republic Finance, LLC
Attalla, AL
- $15 USD / hour
Must have the ability to work a minimum of 18-20 hours per week
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Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC
Attalla, AL
- $36,000 USD / year
Employee Assistance Program - Confidential mental health support
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Senior Security Platform Engineer - Secure Delivery
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Remote, United States
- $178,000 to $250,000 USD / year
…and VP of Engineering. We’re bubbling with ideas on how to support Talent Acquisition through software, and we’ve started the journey of building products beyond Talent Acquisition. We read…
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Senior DevSecOps Engineer
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Remote, United States
- $178,000 to $250,000 USD / year
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Operations Manager
Raising Cane's
Brooklyn, OH
- $23 to $23.75 USD / hour
The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane’s standards and culture in all…
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Property Manager
SupportWorks Housing
Richmond, VA
- $53,000 to $55,000 USD / year
…where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues.…
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Compliance Manager- RJ Bank
Raymond James & Associates, Inc.
Saint Petersburg, FL
· Assists in execution of the Bank Segment training program.
Added 2 mins ago
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2027 Fund Accounting Intern
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NY
- $100,000 to $115,000 USD / year
…As an intern, you’ll join a close-knit team that is ready to support your growth and accelerate your career. We will pair you with a dedicated manager and a mentor who’ll guide your…
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Center Support Assistant
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Orange Park, FL
- $16.7 to $18.49 USD / hour
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Sr. Director, Talent Acquisition, HRIS & Operations
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Dedham, MA
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Planning Division Manager - Entitlement Services
City of Charlotte
United States
…processes. The division has 16 team members, including the manager, planners, technicians, and an administrative professional serving the division. Candidates can expect a fast-paced…
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Regional Sales Manager - Midwest
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Pleasant Holidays is seeking a dynamic, relationship-focused Regional Sales Manager, to drive revenue growth through meaningful advisor engagement and development of strong agency…

WSP

Quality Assessment Manager

Winchester, VA, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

This Opportunity WSP Inspection Services is seeking a Quality Assessment Manager to lead the Inspection Quality Assessment Team and oversee the end-to-end quality review process for FEMA disaster housing inspections. This management role is responsible for directing supervisors and review personnel, establishing priorities and performance expectations, maintaining operational readiness, and ensuring inspection reviews are accurate, timely, consistent, and compliant with FEMA requirements and WSP standards. This hybrid position is based in Winchester, Virginia. The selected candidate must be able to work a flexible schedule - including evenings, nights, weekends, and holidays - when disaster activity requires extended operations. The Manager monitors workload, quality results, productivity, backlogs, and emerging risks; develops staff and strengthens review procedures; and coordinates corrective actions and process improvements. The position also serves as a key liaison among FEMA representatives, WSP project leadership, field operations, support departments, and subcontractor partners. Because workload is driven by federally declared disasters, the manager must be prepared to lead surge operations and extended-hour coverage when required. Employment is contingent upon successful completion of required pre-employment screening and a favorable FEMA suitability determination. Your Impact

Team leadership: Lead full-time supervisors and a workforce of full-time, temporary, subcontractor, and surge review personnel. Establish expectations, assign priorities, balance workloads, coach and develop staff, and address performance concerns.
Quality review management: Own the end-to-end inspection quality review process and ensure reviews meet standards for accuracy, consistency, timeliness, productivity, and customer service.
Performance oversight: Monitor review volumes, turnaround times, backlogs, recurring defects, inspector trends, and operational risks. Elevate significant issues and implement appropriate corrective actions.
Process improvement: Analyze quality data to identify systemic issues and root causes, measure the effectiveness of corrective actions, and improve review processes and client outcomes.
Procedures and compliance: Maintain and update quality-control procedures, standard operating procedures, work instructions, job aids, training materials, and quality records in accordance with FEMA and WSP requirements.
Operational readiness: Maintain a ready pool of qualified and favorably adjudicated reviewers and coordinate onboarding, system access, training, scheduling, deployment, and timekeeping for normal and surge operations.
Disaster staffing: Develop staffing plans that provide appropriate review coverage during routine operations and disaster-driven evening, overnight, weekend, and holiday requirements across multiple time zones.
Client and stakeholder coordination: Serve as a management-level point of contact for quality-review matters and coordinate with FEMA Task Monitors, WSP project leadership, field operations, support departments, and subcontractor partners.
Issue resolution: Oversee the research and resolution of returned, questioned, or quality-related inspections; document findings; assess risk; and communicate recommended actions to the appropriate stakeholders.
Training and subject-matter support: Maintain current knowledge of FEMA inspection guidance, applicable systems, and WSP quality processes, and support the development and delivery of training for reviewers, supervisors, field inspectors, and in-house staff.
Quality management system: Support the WSP Quality Management System, maintain readiness for internal and external ISO audits, and help implement approved program and system changes.

Required Qualifications

Bachelor’s degree in an Emergency Management related field or equivalent.
A minimum of seven years of experience in quality assurance, quality control, inspection review, or related operations; including five years of progressively responsible experience managing these functions, including direct staff supervision.
Due to client requirements, US citizenship is required.
Ability to obtain and maintain a FEMA badge.
Demonstrated experience leading supervisors and operational teams, including performance management, workload allocation, scheduling, coaching, and staff development.
Experience managing a quality-assurance, quality-control, inspection-review, compliance, or similar process in a deadline-driven operational environment.
Strong analytical, problem-solving, and decision-making skills, including the ability to identify trends, assess risk, and implement corrective actions.
Excellent written and verbal communication skills and the ability to work effectively with clients, senior leaders, supervisors, field personnel, subcontractors, and support teams.
High proficiency with Microsoft Word and Excel and the ability to work effectively in database and workflow-management systems.
Prior FEMA experience and knowledge of the Individuals and Households Program inspection process are highly desirable.
Experience with residential or commercial inspection methods, quality management systems, or ISO-based programs is desirable.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary (all locations): $92,700 - $112,700 WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

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Jobs in the United States