Quality Assessment Manager

This Opportunity WSP Inspection Services is seeking a Quality Assessment Manager to lead the Inspection Quality Assessment Team and oversee the end-to-end quality review process for FEMA disaster housing inspections. This management role is responsible for directing supervisors and review personnel, establishing priorities and performance expectations, maintaining operational readiness, and ensuring inspection reviews are accurate, timely, consistent, and compliant with FEMA requirements and WSP standards. This hybrid position is based in Winchester, Virginia. The selected candidate must be able to work a flexible schedule - including evenings, nights, weekends, and holidays - when disaster activity requires extended operations. The Manager monitors workload, quality results, productivity, backlogs, and emerging risks; develops staff and strengthens review procedures; and coordinates corrective actions and process improvements. The position also serves as a key liaison among FEMA representatives, WSP project leadership, field operations, support departments, and subcontractor partners. Because workload is driven by federally declared disasters, the manager must be prepared to lead surge operations and extended-hour coverage when required. Employment is contingent upon successful completion of required pre-employment screening and a favorable FEMA suitability determination. Your Impact

• Team leadership: Lead full-time supervisors and a workforce of full-time, temporary, subcontractor, and surge review personnel. Establish expectations, assign priorities, balance workloads, coach and develop staff, and address performance concerns.
• Quality review management: Own the end-to-end inspection quality review process and ensure reviews meet standards for accuracy, consistency, timeliness, productivity, and customer service.
• Performance oversight: Monitor review volumes, turnaround times, backlogs, recurring defects, inspector trends, and operational risks. Elevate significant issues and implement appropriate corrective actions.
• Process improvement: Analyze quality data to identify systemic issues and root causes, measure the effectiveness of corrective actions, and improve review processes and client outcomes.
• Procedures and compliance: Maintain and update quality-control procedures, standard operating procedures, work instructions, job aids, training materials, and quality records in accordance with FEMA and WSP requirements.
• Operational readiness: Maintain a ready pool of qualified and favorably adjudicated reviewers and coordinate onboarding, system access, training, scheduling, deployment, and timekeeping for normal and surge operations.
• Disaster staffing: Develop staffing plans that provide appropriate review coverage during routine operations and disaster-driven evening, overnight, weekend, and holiday requirements across multiple time zones.
• Client and stakeholder coordination: Serve as a management-level point of contact for quality-review matters and coordinate with FEMA Task Monitors, WSP project leadership, field operations, support departments, and subcontractor partners.
• Issue resolution: Oversee the research and resolution of returned, questioned, or quality-related inspections; document findings; assess risk; and communicate recommended actions to the appropriate stakeholders.
• Training and subject-matter support: Maintain current knowledge of FEMA inspection guidance, applicable systems, and WSP quality processes, and support the development and delivery of training for reviewers, supervisors, field inspectors, and in-house staff.
• Quality management system: Support the WSP Quality Management System, maintain readiness for internal and external ISO audits, and help implement approved program and system changes.

Required Qualifications

• Bachelor’s degree in an Emergency Management related field or equivalent.
• A minimum of seven years of experience in quality assurance, quality control, inspection review, or related operations; including five years of progressively responsible experience managing these functions, including direct staff supervision.
• Due to client requirements, US citizenship is required.
• Ability to obtain and maintain a FEMA badge.
• Demonstrated experience leading supervisors and operational teams, including performance management, workload allocation, scheduling, coaching, and staff development.
• Experience managing a quality-assurance, quality-control, inspection-review, compliance, or similar process in a deadline-driven operational environment.
• Strong analytical, problem-solving, and decision-making skills, including the ability to identify trends, assess risk, and implement corrective actions.
• Excellent written and verbal communication skills and the ability to work effectively with clients, senior leaders, supervisors, field personnel, subcontractors, and support teams.
• High proficiency with Microsoft Word and Excel and the ability to work effectively in database and workflow-management systems.
• Prior FEMA experience and knowledge of the Individuals and Households Program inspection process are highly desirable.
• Experience with residential or commercial inspection methods, quality management systems, or ISO-based programs is desirable.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary (all locations): $92,700 - $112,700 WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.