Jobs in the United States

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Store manager, Santa Clara/Milpitas/East San Jose
Starbucks Coffee Company
Santa Clara, CA · San Jose, CA · Milpitas, CA
3 years retail / customer service management experience or
Added just now
Store manager, Central St. Louis
Starbucks Coffee Company
Saint Louis, MO
3 years retail / customer service management experience or
Added just now
Permitting Project Manager
CCI Systems, Inc.
San Francisco, CA · Sundance, WY · Glenrock, WY · Wheatland, WY · Douglass, WY · Buffalo, WY · Apache Junction, AZ · Colorado Springs, CO · Aurora, CO · Lakewood, CO · Fort Collins, CO · Folsom, CA · Rocklin, CA · Roseville, CA · Davis, CA · Elk Grove, CA · Rancho Cordova, CA · Carmichael, CA · Sanger, CA · Madera, CA · Reedley, CA · Clovis, CA · Gainesville, FL · Hollywood, FL · Pembroke Pines, FL · Fort Lauderdale, FL · Hialeah, FL · St. Petersburg, FL · Farmington, NM · Roswell, NM · Rogers, AR · North Las Vegas, NV · Henderson, NV · Hawthorne, NV · Yerington, NV · Sparks, NV · Flagstaff, AZ · Moab, UT · Logan, UT · Key West, FL · Port St. Lucie, FL · Orlando, FL · Tempe, AZ · Glendale, AZ · Gilbert, AZ · Scottsdale, AZ · Chandler, AZ · Mesa, AZ · Tucson, AZ · Sheridan, WY · Gillette, WY · Laramie, WY · Layton, UT · South Jordan, UT · Ogden, UT · Sandy, UT · Orem, UT · Provo, UT · West Jordan, UT · West Valley City, UT · Rock Springs, WY · Cheyenne, WY · Fort Myers, FL · Jacksonville, FL · Tallahassee, FL · Pensacola, FL · Carson City, NV · Reno, NV · Oakland, CA · Sacramento, CA · Long Beach, CA · Fresno, CA · San Jose, CA · San Diego, CA · Los Angeles, CA · Rio Rancho, NM · Las Cruces, NM · Santa Fe, NM · Albuquerque, NM · St. George, UT · Casper, WY · Phoenix, AZ · Las Vegas, NV · Salt Lake City, UT · Boulder, CO · Tampa, FL · Miami, FL · Denver, CO
We are seeking a Permitting Project Manager to oversee all activity with regards to his or her projects including, but not limited to, supervision of employees, project staffing, customer…
Added 1 min ago
Lead Field Service Technician
Honeywell
Richardson, TX
YOU MUST HAVE · NICET Level III Certification and a valid Texas State Fire Alarm (FA) License required
Added 1 min ago
GS
Assistant General Manager
Goldfish Swim School Central Park
Denver, CO
- $52,500 to $58,500 USD / year
…reason we have a reputation for our golden experience & WOW customer service. They are the ones who show our families why they should choose Goldfish Swim School week after week, making…
Added 1 min ago
Keyholder (FT) - Westfield Century City
UNTUCKit
Los Angeles, CA
Basic understanding of sales principles and customer service practices
Added 1 min ago
A
Sr. Manager Operations
Astronics
Irvine, CA
- $145,000 to $160,000 USD / year
Must possess the ability to resolve complex operational and production problems
Added 2 mins ago
Sr. Coordinator, Client Audits
Navitus Health Services
Jefferson City, MO
Administer all Service Requests and serve as initial point of contact for inquiries by analytics for all data extractions. Accountable for validating accuracy of data criteria and reporting…
Added 2 mins ago
Project Manager - Public Works
City of Marco Island Florida
Marco Island, FL
Must have a valid Florida driver’s license
Added 2 mins ago
RF
Branch Operations Intern
Republic Finance, LLC
Attalla, AL
- $15 USD / hour
Must have the ability to work a minimum of 18-20 hours per week
Added 2 mins ago
RF
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC
Attalla, AL
- $36,000 USD / year
…branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer…
Added 2 mins ago
A
Senior Security Platform Engineer - Secure Delivery
Ashby
Remote, United States
- $178,000 to $250,000 USD / year
…requirements into reliable integrations, useful feedback, and self-service workflows that work across our production…
Added 2 mins ago
A
Senior DevSecOps Engineer
Ashby
Remote, United States
- $178,000 to $250,000 USD / year
- Give engineers self-service exceptions within documented rules, with an owner, justification, expiry, and audit trail. Escalate decisions outside those rules to Security leadership with…
Added 2 mins ago
RC
Operations Manager
Raising Cane's
Brooklyn, OH
- $23 to $23.75 USD / hour
The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane’s standards and culture in all…
Added 2 mins ago
SH
Property Manager
SupportWorks Housing
Richmond, VA
- $53,000 to $55,000 USD / year
Self motivated and customer service oriented while adhering to safety protocols.
Added 3 mins ago
Planning Division Manager - Entitlement Services
City of Charlotte
United States
…processes. The division has 16 team members, including the manager, planners, technicians, and an administrative professional serving the division. Candidates can expect a fast-paced…
Added 3 mins ago
Regional Sales Manager - Midwest
PH Pleasant Holidays LLC
Remote, United States
Pleasant Holidays is seeking a dynamic, relationship-focused Regional Sales Manager, to drive revenue growth through meaningful advisor engagement and development of strong agency…
Added 3 mins ago
Assistant Store Manager - Kay Jewelers - Barton Creek Square
Sterling Inc
Austin, TX
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 3 mins ago
Assistant Store Manager - Kay Jewelers - Tiffin Avenue Outpost
Sterling Inc
Findlay, OH
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 3 mins ago
EI
Retail Shift Leader
EZPAWN Illinois, Inc.
Stone Park, IL
- $18 to $20 USD / hour
…the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Leader (Lead Pawn Broker) and we would love to…
Added 3 mins ago
ET
Retail Shift Leader
EZPAWN Tennessee, Inc.
Madison, TN
- $16 to $18 USD / hour
…the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Leader (Lead Pawn Broker) and we would love to…
Added 3 mins ago
Retail Sales Associate
Texas EZPAWN L.P.
Falfurrias, TX
We want you to join us for a career not a job. At EZCORP we are looking for Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater…
Added 4 mins ago
PP
Customer Service Associate (nomnom Cheney | Full-Time)
Par Pacific
Spokane, WA
- $17.13 to $20.83 USD / hour
- Full-time
Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump
Added 4 mins ago
Guest Experience - Assistant Manager Guest Experience
Hornblower
Boston, MA
1–2-year experience in a customer service-related role.
Added 4 mins ago
Captain - Odyssey & Spirit of Boston
Hornblower
Boston, MA
Strong customer service, organization, and interpersonal skills.

WSP

Quality Assessment Manager

Winchester, VA, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

This Opportunity WSP Inspection Services is seeking a Quality Assessment Manager to lead the Inspection Quality Assessment Team and oversee the end-to-end quality review process for FEMA disaster housing inspections. This management role is responsible for directing supervisors and review personnel, establishing priorities and performance expectations, maintaining operational readiness, and ensuring inspection reviews are accurate, timely, consistent, and compliant with FEMA requirements and WSP standards. This hybrid position is based in Winchester, Virginia. The selected candidate must be able to work a flexible schedule - including evenings, nights, weekends, and holidays - when disaster activity requires extended operations. The Manager monitors workload, quality results, productivity, backlogs, and emerging risks; develops staff and strengthens review procedures; and coordinates corrective actions and process improvements. The position also serves as a key liaison among FEMA representatives, WSP project leadership, field operations, support departments, and subcontractor partners. Because workload is driven by federally declared disasters, the manager must be prepared to lead surge operations and extended-hour coverage when required. Employment is contingent upon successful completion of required pre-employment screening and a favorable FEMA suitability determination. Your Impact

Team leadership: Lead full-time supervisors and a workforce of full-time, temporary, subcontractor, and surge review personnel. Establish expectations, assign priorities, balance workloads, coach and develop staff, and address performance concerns.
Quality review management: Own the end-to-end inspection quality review process and ensure reviews meet standards for accuracy, consistency, timeliness, productivity, and customer service.
Performance oversight: Monitor review volumes, turnaround times, backlogs, recurring defects, inspector trends, and operational risks. Elevate significant issues and implement appropriate corrective actions.
Process improvement: Analyze quality data to identify systemic issues and root causes, measure the effectiveness of corrective actions, and improve review processes and client outcomes.
Procedures and compliance: Maintain and update quality-control procedures, standard operating procedures, work instructions, job aids, training materials, and quality records in accordance with FEMA and WSP requirements.
Operational readiness: Maintain a ready pool of qualified and favorably adjudicated reviewers and coordinate onboarding, system access, training, scheduling, deployment, and timekeeping for normal and surge operations.
Disaster staffing: Develop staffing plans that provide appropriate review coverage during routine operations and disaster-driven evening, overnight, weekend, and holiday requirements across multiple time zones.
Client and stakeholder coordination: Serve as a management-level point of contact for quality-review matters and coordinate with FEMA Task Monitors, WSP project leadership, field operations, support departments, and subcontractor partners.
Issue resolution: Oversee the research and resolution of returned, questioned, or quality-related inspections; document findings; assess risk; and communicate recommended actions to the appropriate stakeholders.
Training and subject-matter support: Maintain current knowledge of FEMA inspection guidance, applicable systems, and WSP quality processes, and support the development and delivery of training for reviewers, supervisors, field inspectors, and in-house staff.
Quality management system: Support the WSP Quality Management System, maintain readiness for internal and external ISO audits, and help implement approved program and system changes.

Required Qualifications

Bachelor’s degree in an Emergency Management related field or equivalent.
A minimum of seven years of experience in quality assurance, quality control, inspection review, or related operations; including five years of progressively responsible experience managing these functions, including direct staff supervision.
Due to client requirements, US citizenship is required.
Ability to obtain and maintain a FEMA badge.
Demonstrated experience leading supervisors and operational teams, including performance management, workload allocation, scheduling, coaching, and staff development.
Experience managing a quality-assurance, quality-control, inspection-review, compliance, or similar process in a deadline-driven operational environment.
Strong analytical, problem-solving, and decision-making skills, including the ability to identify trends, assess risk, and implement corrective actions.
Excellent written and verbal communication skills and the ability to work effectively with clients, senior leaders, supervisors, field personnel, subcontractors, and support teams.
High proficiency with Microsoft Word and Excel and the ability to work effectively in database and workflow-management systems.
Prior FEMA experience and knowledge of the Individuals and Households Program inspection process are highly desirable.
Experience with residential or commercial inspection methods, quality management systems, or ISO-based programs is desirable.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary (all locations): $92,700 - $112,700 WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

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Jobs in the United States