Assistant Director, Enrollment Operations

Position Information

Position Information (Default Section)

EEO Statement Wright State University is an equal opportunity employer.

Faculty Rank or Job Title Assistant Director, Enrollment Operations

Job Category:

Administrative (exempt/non-exempt)

Department Undergraduate Admissions

EEO number:

27P087

Position FTE 100%

Minimum Annual Salary $50,000

Eclass 21 Unclassified FT Salary MO

Salary Band:

UC S04

Job Summary/Basic Function:

The Assistant Director of Enrollment Operations provides critical operational, data, and systems support for admissions at Wright State. This position serves as a key resource for managing student data, maintaining enrollment systems, developing reports and workflows, and ensuring the accurate and timely processing of admissions information. The ideal candidate is highly analytical, detail-oriented, technologically proficient, and passionate about using data and systems to remove barriers for students and improve enrollment operations. The position represents the University at on-campus events by providing advice on a range of admission and enrollment processes to a wide variety of constituents.

Minimum Qualifications

• Bachelor’s degree and 3 years of experience in a related field – admissions, data management, application management, data analytics, enrollment management, student services OR Associates degree and 5 years experience in a related field
• Experience managing admissions/student data
• Excellent verbal and written communication skills
• Strong analytical and critical thinking skills
• Effective problem solving and project management skills
• Knowledge of admissions practices, processes, and procedures
• Demonstrates a high level of accuracy, even under pressure
• Ability to interpret federal, state, and institutional rules and regulations and required procedures

Preferred Qualifications

• Master’s degree
• 5 years using a CRM to drive admissions excellence
• Project management experience
• Extensive knowledge of the practices and procedures performed by Enrollment Management

Essential Functions and percent of time:

Admissions Operations 45%

• Responsible for the day-to-day operational processes that move students through the admissions funnel, from inquiry and application through admission and enrollment.
• Identify opportunities to streamline admissions processes and improve the student experience.
• Develop and maintain workflows, business rules, and processes within admissions systems.
• Responsible for application processing, communications, document management, and other admissions operations as assigned.
• Monitor operational processes and recommend improvements based on data, user feedback, and changing enrollment needs.
• Assist with peak-cycle operations and special enrollment initiatives as needed.
• Maintain regular communication with applicants who have incomplete applications to follow up on missing items.
• Process admission decisions
• Run reports and processes to send admissions decisions to applicants
• Run reports and processes to create acceptance letters
• Process transcripts
• Analyze individual situations on a case-by-case basis, administer and interpret university policy and exercise professional judgement on problematic or unique situations for applicants

Student Data & Records Management 15%

• Monitor the accuracy, integrity, and completeness of prospective and admitted student data.
• Develop and maintain processes that ensure student information is entered, updated, and transferred accurately across enrollment systems.
• Identify data discrepancies and coordinate resolution with appropriate campus partners.
• Establish and monitor data quality standards and operational controls.
• Support data imports, exports, integrations, and other processes affecting admissions and enrollment records.
• Ensure student data is handled appropriately in accordance with university policies and applicable privacy and regulatory requirements.

Essential Functions and percent of time (cont'd):

Reporting & Analytics 10%

• Develop, maintain, and distribute recurring admissions and enrollment reports, dashboards, and data sets.
• Provide timely data and analysis to support recruitment, admissions, yield, and enrollment decisions.
• Translate complex data into clear, actionable information for admissions leaders and staff.
• Monitor enrollment funnel activity and identify trends, gaps, and opportunities.
• Support the development of key performance indicators and operational metrics.
• Respond to ad hoc data requests and provide analysis to support strategic enrollment initiatives.
• Collaborate with Institutional Research and other data partners to ensure consistency and accuracy in enrollment reporting.

Cross-Campus Collaboration & Support 10%

• Serve as a knowledgeable resource to admissions staff regarding student data, systems, processes, and reporting.
• Designs, implements, and delivers training and supports staff in the effective use of admissions systems and related tools.
• Collaborate with Enrollment Management partners to align systems and operational practices with university enrollment strategies.
• Partner with academic and administrative units to resolve student record and enrollment process issues.
• Act as a liaison to Registrar, Enrollment Services, Financial Aid, and Student Success for applicant records management

Fraud Review & Document Verification 15%

• Conduct comprehensive reviews of prospective and admitted student records to identify potentially fraudulent activity, suspicious account activity, identity concerns, or inconsistencies in submitted information.
• Utilize Slate and related enrollment systems and verification tools to support identity verification and assess the authenticity and reliability of student information.
• Review student accounts for suspicious patterns, discrepancies, duplicate records, unusual activity, or other indicators that warrant additional investigation.
• Validate the authenticity and consistency of admissions documents, including academic records, identification documents, transcripts, and other materials submitted as part of the admissions process.
• Collaborate with high school counselors, registrars, college and university officials, and other authorized external partners to verify the authenticity of academic records and other submitted documentation.
• Escalate suspected fraud, identity concerns, or document irregularities to appropriate university personnel for further review and action.
• Maintain confidentiality and exercise sound judgment when handling sensitive student information and suspected fraudulent activity.
• Monitor emerging trends and patterns in admissions fraud and recommend improvements to verification processes, system controls, and operational practices.
• Collaborate with Enrollment Management, Information Technology, university compliance personnel, and other appropriate partners to strengthen safeguards against fraudulent applications and records.
• Balance fraud prevention and verification requirements with a student-centered approach that minimizes unnecessary barriers and delays for legitimate applicants

Other Duties 5%

• Serves as an active member of Undergraduate Admissions through membership on committees. Assists with on- and off-campus events and programs.
• Maintains thorough knowledge of trends in the field of enrollment. Occasional travel, and work nights and/or weekends expected. Completes special projects and duties as assigned.

Non-Essential Functions and percent of time:

Working Conditions Climate controlled office environment with high volume of customer service traffic. Some weekends and evening hours may be required. Must be able to handle high or increased stress levels during peak recruitment times.

To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University before making an employment offer conduct various background checks, such as a criminal record, credit history when job related and/or education verifications. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime (except for minor vehicle violations). Frequently asked questions related to background checks may be found on the Human resources website at http://www.wright.edu/human-resources.

Effective July 1, 2017, per Policy 7230 Wright State University is tobacco-free. Tobacco use, including the sale, advertising sampling and distribution of tobacco products and tobacco related items is prohibited in all university facilities, on all university owned or leased grounds, university owned or operated residence halls and apartments, and at all university sponsored events regardless of location. Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased or operated by Wright State University. This policy applies to anyone on campus including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractor employees.

Special Instructions to Applicants

Posting Date 11/09/2026

First Consideration Date:

11/19/2026

Closing Date

Open Until Filled Yes