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Added 9 mins ago
Oracle Record to Report Lead
Accenture
Saint Louis, MO
…functional & process side of Oracle as well as the technical development & technical architecture. Additionally, you have the communication and people skills to inspire teams to bring their…
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Liability Claims Associate | Remote | Dedicated Client
Sedgwick Claims Management Services Inc.
Telecommuter, OH · Telecommuter, AL · Telecommuter, NJ · Telecommuter, TN · Telecommuter, TX · Telecommuter, NV · Telecommuter, KY · Telecommuter, PA · Telecommuter, ME · Telecommuter, FL · Telecommuter, MI · Telecommuter, WV · Telecommuter, MD · Telecommuter, NC · Telecommuter, NM · Telecommuter, VA · Telecommuter, GA · Telecommuter, NY · Telecommuter, ND · Telecommuter, CT · Telecommuter, IL
- $21 USD / hour
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Principal, Product Service Engineer
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…advance secure remote diagnostics and software updates - from development through end of…
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- $20 to $23 USD / hour
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Resource Support Analyst
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Research Associate - Data Curation (contract, US/Europe)
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…commercialization, and key players in the drug discovery and development…
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New York, NY
A growing multi-state law firm is hiring an associate for its Rye, NY office. This role requires just one day in-office per week and is ideal for early-career attorneys seeking mentorship…
Added 34 mins ago
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IGH ICW GROUP HOLDINGS, INC.
San Diego, CA
…Engineer IV will collaborate closely with various teams, including development, operations, and security, to create and implement automation processes and standards for AWS cloud services.…
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Pre-K Substitute Teacher Spring 2027
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Regional Distribution Center - Warehouse Associate
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DATA ADMISTRATIVE AIDE DYCD CONNECT PTS/EMS KNOWLEDGE
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Added 41 mins ago
Assistant Store Manager
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Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
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…Recommends and implements courses of action, including training and development, conflict resolution, personnel policy compliance, completion of performance evaluations, and/or disciplinary…
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Seasonal Retail Stocking Associate - Part Time
Burlington
Cape Coral, FL
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- Part-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes…

WPP Media

Senior Associate, Workflow & Automation

NY, United States

$45,000 - $90,000 USD

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Job details

Pay: $45,000 - $90,000 USD
Posting language: English
Posted: Nov 6, 2026

Original job description

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

About the Role

The Solutions Group at WPP Media is seeking a Senior Associate, Workflow & Automation to connect technology platforms, operational workflows, and agency teams.

This role focuses on Tier 2 platform support and incident leadership, systems integration, and business analysis. Rather than developing standalone codebases or building platforms from the ground up, the Senior Analyst will support the reliability, efficiency, and accuracy of an integrated ecosystem spanning agency workflows, AI and automation capabilities, and enterprise systems.

This is an internal-facing role supporting teams across all WPP Media agency brands serving the US client roster. The position does not include direct external client-facing responsibilities.

Key Responsibilities

Tier 2 Platform Support & Incident Leadership
Serve as the primary escalation point for complex technical and workflow issues requiring support beyond initial operational triage.
Investigate root causes across interconnected systems, reproduce technical defects, and assess business impact and urgency.
Partner with engineering and product teams to coordinate defect resolution and system enhancements, managing issues through closure.
System Integrations & Workflow Analysis
Develop a comprehensive understanding of how internal AI and automation tools integrate with external and enterprise platforms.
Translate operational challenges into clearly defined technical requirements and actionable workflow recommendations.
Collaborate with account teams to review existing procedures and implement more efficient, automated handoffs across platforms.
Data Integrity & Pipeline Orchestration
Proactively monitor data flows between core platforms to support accurate and timely pipeline execution.
Identify, isolate, and resolve data discrepancies, synchronization failures, and formatting inconsistencies before they disrupt campaign operations.
Conduct data validation routines and audits to maintain consistency across interconnected tools.
Enablement, Documentation & Training
Create and maintain clear, accessible process documentation, standard operating procedures (SOPs), system architecture diagrams, and release notes in Confluence.
Develop and lead training sessions for internal agency stakeholders on platform changes, new features, and recommended workflows.
Promote adoption of standardized workflows and automation capabilities across agency teams.

Candidate Profile & Qualifications

Core Platform Experience

Salesforce: Hands-on administration or advanced user experience with workflows, object architecture, record lifecycles, and data hygiene.
Jira & Confluence: Strong proficiency in Jira for advanced issue management, ticket triage, and workflow tracking, along with experience managing knowledge bases in Confluence.

Analytical & Self-Service Technical Skills

SQL: Ability to independently write and optimize queries to retrieve data, validate pipeline records, and audit database tables.
Python (Practical / Scripting Level): Working knowledge of Python to read scripts, manipulate and cleanse data (e.g., using pandas), and query APIs. Advanced software engineering and full-stack development expertise are not required.
Tableau / BI Tooling: Practical experience independently building ad hoc dashboards and operational reports to track issue trends, platform adoption, and data health, without relying on external BI teams.

Preferred & Desired Qualifications

Mediaocean Suite (Prisma, Radia): Experience in agency billing, media management, or Tier 1 or Tier 2 support for Mediaocean platforms is highly valued.
Cloud & Modern Tech Stack: Familiarity with Google Cloud Platform (GCP) infrastructure and GCP-hosted AI services is an advantage.
Agency Operations Background: Experience in media agency operations, media planning or buying operations, or ad-tech systems.
Strong diagnostic and analytical skills, with the ability to clarify complex operational problems and identify root causes.
Excellent cross-functional communication skills, including the ability to explain technical issues clearly to non-technical agency stakeholders.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details.

US Pay Range

$45,000 - $90,000 USD

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More about this job

Skills

Workflow
Leadership
Business analysis
Documentation
Atlassian Confluence
Salesforce
Jira
SQL
Python
Read scripts
pandas
Full-stack development
Tableau
Media planning
Google Cloud
Analytical skills
Communication skills

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