Jobs in the United States

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Warehouse Supervisor - Weekends
Arhaus
Boston Heights, OH
Support department manager and/or sr. operations manager to ensure timely, accurate product receipt, order fulfillment, and the optimization of resources and processes
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FI
Senior Contracts Manager
Fidelity Investments Institutional Operations Company LLC
Boston, MA
- $85,000 to $171,000 USD / year
…Contracts Management works with Sales, Relationship Management, Operations, Finance, Product Management, Compliance, Finance and Corporate Legal to reach the desired business goals of…
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Restaurant Manager
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Essex, CT
As Restaurant Manager, you will oversee the daily operations of our dining venues and front-of-house service teams while ensuring outstanding service, operational excellence, and resident…
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RN Case Manager - San Antonio, TX (Hybrid)
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- $76,000 to $101,000 USD / year
…physician, provider and care teams, the community, and Regional Operations…
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Regional Operations Manager (IKC)
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United States
- $96,000 to $132,000 USD / year
…kidney patients, then you may be a great fit for the Regional Operations Manager role with DaVita Integrated Kidney Care…
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Insurance Counselor I (ROPS)
TRC Total Renal Care Inc
United States
- $19 to $25.5 USD / hour
Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education.
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Insurance Counselor I
TRC Total Renal Care Inc
Remote, United States
- $19 to $25.5 USD / hour
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Research Project Manager, Pediatrics
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United States
…managers/directors and Principal Investigators. The Research Project Manager oversees protocol design, study implementation, administrative operations, and tools required to satisfy…
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Public Safety Officer
BMC Company 100
United States
Performs Public Safety Desk Officer Duties as assigned by the Operations Supervisor/Manager to ensure that operations of the department run in an efficient, effective and professional…
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Public Safety Officer
BMC Company 100
United States
Performs Public Safety Desk Officer Duties as assigned by the Operations Supervisor/Manager to ensure that operations of the department run in an efficient, effective and professional…
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Inpatient Rehab Therapies Co-op Aide (Non-PT), Temporary
BMC Company 100
United States
- $18 to $20 USD / hour
…general supervision of the Rehabilitation Therapies Supervisor or Manager, the co-op student will receive work-site orientation and training. The student will learn on-the-job and will…
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Sr Manager, Regional Process Safety Management
Americold
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Minimum 12 years of process operations or process safety experience in industrial or manufacturing settings.
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Whitestown, IN
…in Madison, New Jersey, 40 locations throughout the U.S and operations in six countries outside the U.S, we have grown tremendously while maintaining staying true to our 5 Principles:…
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Patient Access Center Coordinator
CORP - HM Corporate Division - The Methodist Hospital
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…position is responsible for coordinating the daily functions and operations of the department to ensure appropriate service levels and workstreams. In partnership with management, this…
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Associate, Manufacturing Operations
Abeona Therapeutics Inc.
Cleveland, OH
- $65,000 to $68,000 USD / year
Join us as a Associate I, Manufacturing (Manufacturing Operations)!
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Assistant Manager I
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Suffolk, VA
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Assistant manager I
Dollar Tree Stores INC
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Folio Portfolio CAM FT
Folio Association Management
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Manage day-to-day operations of the HOA community to ensure efficient functioning.
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Assistant manager II
Dollar Tree Stores INC
Bartlett, TN
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Seasonal Part-Time Assistant Manager
Dollar Tree Stores INC
Murrells Inlet, SC
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Part-Time Assistant Manager
Dollar Tree Stores INC
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Assistant Manager I
Dollar Tree Stores INC
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SB Supply Chain Senior Project Manager
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CO
Engineering Technician
City of Alpharetta, GA
Alpharetta, GA
- $56,670 to $90,680 USD / year
Under the general supervision of the Infrastructure Operations Manager, oversees and administers multiple City infrastructure maintenance contracts, including roadway milling and…

WPAS Inc

SUPERVISOR

Mercer Island, WA, United States
Capitol Heights, MD, United States
Los Angeles, CA, United States

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Job details

Experience: 3-5 years of customer service supervisory experience required.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Title: Eligibility Supervisor Company: Welfare and Pension Administration Service, Inc. (WPAS) Location: Mercer Island, Los Angeles, Capitol Heights (Onsite, Potentially Hybrid) About Us: Welfare & Pension Administration Service, Inc. (WPAS) is a dynamic and innovative company administering Taft Hartley, multi-employer Health & Welfare, Pension, and Defined Contribution Plans since 1953. We currently administer over 70 Taft-Hartley and Public Trust Funds which cover benefits for Medical, Dental, Vision, Disability and Time Loss, Vacation, Apprenticeship, Legal Services, Defined Benefit, and Defined Contribution. Position Overview: The Eligibility Supervisor leads the day-to-day work of an eligibility team responsible for accurately maintaining participant and dependent eligibility for assigned health and welfare or retirement trust funds. The position is accountable for staff supervision, workload management, quality, productivity, training, member service, and timely resolution of eligibility issues. The supervisor works closely with the Department Manager, Account Executives, clients, and internal departments to ensure eligibility records are accurate and services are delivered in accordance with plan rules, client requirements, and applicable privacy standards. We are seeking a dedicated and experienced Eligibility Supervisor with employee benefits eligibility experience to join our team at WPAS. This role encompasses direct supervision of staff, including employees in other offices and remote employees. Additionally, the position includes office leadership responsibilities, ensuring smooth operations in a professional and productive work environment, including assisting walk-in customers.

Key Responsibilities:

Eligibility Supervision:
Directly supervise Eligibility staff under the direction of the Department Manager.
Responsible for scheduling, daily production load balancing, and issue resolution.
Assist members and clients via phone, walk-in, electronic communication, or onsite enrollment events.
Conduct and/or oversee quality audit reviews of enrollment processing, member support, and phone calls.
Mentor staff and manage performance to meet quality, productivity and customer service expectations.
Support new training and quality techniques and suggest enhancements to existing training programs and quality processes.
Assist the Department Manager to develop, maintain, and implement standard operating procedures (SOPs) and initial and ongoing job specific training programs for staff.
Oversee and maintain attendance and scheduling.
Troubleshoot and help resolve issues impacting daily production, enrollment/eligibility data quality, member/client concerns by working collaboratively with all involved internal and/or external partners.
Works in a collaborative manner with members, clients, Account Executives, and department managers/supervisors to conduct ongoing process and data review to identify opportunities for improvement.
Under the direction of the Department Manager, perform ad-hoc analysis of any underperforming or “broken” processes by collaborating with subject matter experts (SMEs) and internal/external customers to define existing processes and make recommendations for improvement.
Perform other duties as assigned.
Office Leadership Responsibilities:
Work collaboratively with onsite and remote management of multiple departments to ensure a well-organized, professional and productive work environment.
Model professional and courteous standards of behavior, both in the office and virtually.
Ensure HIPAA compliance across departments in the office, in collaboration with other department management.
Work collaboratively with People Services and other Operations Management to address performance or behavior issues on site.
Coordinate with building management, Facilities, and senior leadership on facility issues and office closures, such as for inclement weather.

Qualifications:

3-5 years of customer service supervisory experience required.
Experience in employee benefits eligibility required.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Bilingual English/Spanish preferred.
Ability to multitask and manage time effectively. Must be detail oriented.
Ability to work creatively and flexibly, both independently and collaboratively, within a diverse cross-functional team.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Experience working with union employees.

Work Schedule:

Monday to Friday, 8:00 AM to 5:00 PM local time.

Benefits:

Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and collaborative work environment.

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