Business Analyst

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Tewksbury, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. WWTS is looking for a motivated and self-directed individual to use their skills to liaison with business area members and owners to identify, define and document business challenges and opportunities. In this role, you will utilize your skills to deal with some very interesting and complex issues. Candidates will work on a team to design and implement comprehensive service call management solutions. This includes, but is not limited to, gathering and documenting requirements, enhancement testing and client support. The candidate will provide support to existing applications and client solutions to ensure high levels of customer satisfaction. As a key resource to others you must maintain a high degree of accuracy along with attention to detail, excellent oral and written communication skills, strong interpersonal skills and the ability to always meet deadlines. The position requires strong project management skills to drive successful end results. Responsibilities •Partner with the functional business teams to analyze, clarify and document requirements defining changes to both business and application process •Candidates will manage projects using project plans, issue lists, and weekly status reports •Assist in testing of software and work as a liaison to address all client issues •Define, test and implement reporting for Program Management, Field Operations, Human Resources, and the Finance organization using standard tools and approach •Identifies opportunities to improve existing process, tools and reporting Additional requirements may exist if offer of employment is extended Requirements Requirements Education and Experience •Bachelor's degree in Information Technology or Business Information Systems (or equivalent experience) preferred •2 to 4 years of experience in a Business Analyst role Skills •Proficient using Microsoft Excel and Office Products •SQL query skills using MS Access, SQL Server of other tools desirable •Excellent oral and written communication skills •Strong organizational skills •Excellent presentation skills to all levels of management and clients •Excellent customer service skills