Systems Engineer - Patch Management (Linux/Windows)

Summary

_PLEASE NOTE: This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role. This role is not open for staffing partners or corp‑to‑corp candidates._

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Infrastructure Services Team and why join?

Infrastructure Services is a core WWT IT engineering team that builds, manages, and supports foundational server, virtualization, and operating system platforms. The Infrastructure Patch & Vulnerability Engineer is a mid-level technical role focused on strengthening infrastructure security posture through disciplined patching, vulnerability remediation, lifecycle management, and automation across Windows Server, Linux, VMware, and related enterprise infrastructure components.

What will you be doing?

In this role, you will help drive enterprise-wide patching and vulnerability management practices across the infrastructure estate, serving as a critical bridge between Information Security, Infrastructure Engineering, Operations, and application owner teams. You will help reduce risk by improving patch compliance, accelerating remediation of high-priority vulnerabilities, and ensuring infrastructure platforms remain secure, stable, supportable, and aligned to operational requirements.

Success in this position requires a strong technical foundation across enterprise Windows, Linux, and virtualization platforms, paired with a passion for automation, process optimization, and proactive security improvement. You will provide engineering-level support for infrastructure patching workflows, coordinate remediation activity across partner teams, improve reporting and governance, and continuously seek opportunities to automate repeatable patching, validation, and vulnerability response processes.

RESPONSIBILITIES:

+ Infrastructure Patching & Lifecycle Management: Plan, coordinate, and improve patching and lifecycle management processes for Windows Server, Red Hat Enterprise Linux (RHEL), and other infrastructure components across on-premises and cloud environments.

+ Vulnerability Management & Remediation Ownership: Partner closely with Information Security and operational teams to analyze vulnerability scan results, prioritize remediation based on risk, track progress against remediation timelines, and drive timely closure of critical and high-risk infrastructure vulnerabilities.

+ Core Infrastructure Engineering & Support: Provide tier-2/tier-3 operational support for Windows and RHEL systems, troubleshooting complex OS-level performance, storage, networking, and boot issues for internal IT customers.

+ Automation & Patch Orchestration: Leverage PowerShell, Ansible, Terraform, Python, enterprise tooling, and AI-enabled agents to automate patch deployment, pre- and post-validation, vulnerability response workflows, reporting, configuration management, and recurring system administration tasks. Identify opportunities to use or build AI agents that assist with patch planning, remediation prioritization, maintenance readiness checks, exception analysis, and operational follow-up.

+ Maintenance Coordination & Stakeholder Engagement: Work directly with application owners, infrastructure teams, Information Security, and vendors to coordinate maintenance windows, communicate patching impacts, resolve blockers, and align remediation plans with business and operational needs.

+ Compliance Reporting & Governance: Develop and maintain patch compliance reporting, vulnerability remediation trackers, exception documentation, and recurring operational reviews to provide clear visibility into infrastructure risk, remediation progress, and areas requiring escalation.

+ Operational Readiness & Documentation: Maintain technical runbooks, patch procedures, validation checklists, rollback plans, operational ticket queues, and knowledge documentation to support repeatable, auditable, and low-disruption infrastructure maintenance.

QUALIFICATIONS:

Minimum Qualifications:

+ Education & Experience: Associate degree in Computer Science, Information Technology, or a related field with 3+ years of hands-on system engineering experience; OR equivalent technical experience (5+ years in enterprise OS administration).

+ Dual OS Expertise: Strong operational knowledge and administration experience with both Red Hat Enterprise Linux (RHEL) and Microsoft Windows Server in an enterprise environment.

+ Provisioning & Azure Cloud: Hands-on experience provisioning and managing operating systems across both on-premises infrastructure and public cloud environments, specifically Microsoft Azure.

+ Vulnerability & Patch Management: Hands-on experience executing enterprise patch management processes, interpreting vulnerability scan results, prioritizing remediation activity, and partnering with Information Security teams to reduce critical and high-risk infrastructure exposure.

+ Automation & Scripting: Demonstrated proficiency writing automation scripts or infrastructure code using at least two of the following: PowerShell, Ansible, Terraform, or Python.

+ Foundational IT Infrastructure: Solid working knowledge of core infrastructure primitives, including virtualization platforms such as VMware/vSphere, local and network storage configurations, TCP/IP networking, DNS, and Active Directory integration.

+ Customer Service & Collaboration: Proven ability to support internal IT custome...