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KC
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World Wide Technology

Sr. Technical Delivery Manager - Infrastructure/Data Center (General)

Maryland Heights, MO, United States

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Job details

Experience: + 10+ years of enterprise technology delivery experience
Posting language: English

Original job description

Summary

Sr. Technical Delivery Manager

_Must Have:_ _Infrastructure/Data Center and Financial Services or AI delivery experience_

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering Team and why join?

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

Overview

The Sr. Technical Delivery Manager is responsible for driving successful outcomes across complex customer environments and large-scale technology programs. This is not a traditional PMO or Architect role. We are seeking an experienced delivery leader with strong infrastructure expertise , including experience delivering large-scale data center infrastructure and an understanding of the full delivery lifecycle, including electrical systems, fiber, and the technical disciplines required from planning through implementation.

The ideal candidate has a strong track record of owning delivery outcomes, managing executive stakeholder relationships, establishing governance, mitigating risk, and ensuring successful execution across multiple workstreams and delivery teams.

Successful candidates combine exceptional leadership, business acumen, and delivery expertise with the ability to operate effectively in highly matrixed environments

Key Responsibilities

+ Lead delivery across complex enterprise transformation initiatives

+ Establish governance structures, operating cadence, and executive communication plans

+ Manage program risks, issues, escalations, and dependencies

+ Partner with customer executives, business stakeholders, architects, consultants, engineers, and sales teams

+ Facilitate executive reviews, steering committee meetings, QBRs, and delivery governance sessions

+ Drive accountability across multiple teams and workstreams

+ Manage financial performance, resource planning, staffing considerations, and delivery forecasts

+ Improve delivery predictability, operational effectiveness, and customer satisfaction

+ Identify opportunities to create additional customer value through successful delivery execution

+ Operate as a trusted advisor while maintaining accountability for business outcomes

Multi-Vendor Program Delivery

+ OEM partner coordination

+ Engineering leadership

+ Cross-functional stakeholder management

+ Third-party vendor management

+ Supply chain and deployment coordination

Program & Delivery Oversight

+ Establish governance, KPIs, reporting frameworks, and operational metrics.

+ Lead large, cross-functional teams across engineering, delivery, supply chain, and consulting organizations.

+ Manage complex risks, dependencies, escalations, and critical issues.

+ Ensure successful execution across multiple concurrent workstreams.

+ Drive accountability for schedule, budget, scope, and customer outcomes.

Commercial & Growth Enablement

+ Partner with Client Directors, Account Managers, and Sales leadership.

+ Identify opportunities for account expansion and additional delivery services.

+ Support solution development, program planning, and delivery strategy.

+ Participate in client workshops, executive briefings, and strategic planning sessions.

+ Contribute delivery expertise during opportunity shaping and pursuit activities.

Financial Management

+ Own revenue, margin, forecasting, and financial health of assigned programs.

+ Manage Statements of Work, change controls, project forecasts, and financial reporting.

+ Balance customer expectations with delivery profitability and operational excellence.

+ Drive predictable execution and financial performance.

People Leadership

+ Lead and mentor high-performing technical delivery teams.

+ Foster accountability, collaboration, and continuous improvement.

+ Develop delivery talent and build strong delivery culture.

+ Champion WWT's leadership principles and core values.

Required Qualifications

+ 10+ years of enterprise technology delivery experience

+ 5+ years leading large-scale customer-facing programs

+ Experience managing executive customer relationships

+ Strong governance, risk management, and escalation leadership experience

+ Experience delivering complex infrastructure or transformation initiatives

+ Demonstrated financial accountability and commercial awareness

+ Experience operating within highly matrixed environments

+ Strong executive communication and presentation skills

Preferred Qualifications

+ Professional services or consulting background

+ Experience leading multi-vendor technology programs

+ Cloud, infrastructure, AI, or digital transformation experience

+ Experience facilitating executive steering committees and governance boards

+ Portfolio-level delivery responsibility

+ Healthcare or Life Sciences experience

+ Experience across global delivery organizations

Success Profile

A successful Senior Technical Delivery Manager demonstrates:

+ Deep infrastructure and d...

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