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Added 1 min ago
Senior Analyst, Strategic Finance
Rivian
Palo Alto, CA
…Rivian's partnership with Uber and its Department of Energy loan program. Our scope extends across the entire enterprise, partnering with Engineering, Operations, Supply Chain, Commercial,…
Added 9 mins ago
UO
Executive Assistant to the CPEVC
University of California, Santa Cruz
CA
- $91,000 to $114,000 USD / year
…has access to information that contributes significantly to management positions on collective…
Added 9 mins ago
Sr Business Analyst
Stanley Black & Decker, Inc.
Charlotte, NC
As a Sr Business Analyst, you’ll be part of our IT team working as a hybrid employee. Responsible for leading infrastructure-based projects across the AMERICAS region. This is a complex,…
Added 10 mins ago
S
Space Analyst
Stanford
Redwood City, CA
- $125,000 to $148,000 USD / year
As a member of the Cost and Management Analysis (CMA) team within the Office of Research Administration, the Space Analyst is responsible for developing the space base, building…
Added 11 mins ago
Sr Director Analyst – SAP Security Strategy (Remote - U.S.)
Gartner
Remote, United States
How to create a risk assessment program to evaluate ERPs vendors?
Added 15 mins ago
SP
Infrastructure Program Analyst
Systems Planning and Analysis
Norfolk, VA
- $100,000 USD / year
SPAs NATO Allied Command Transformation Group within JOID provides capability development, portfolio management, program management, quality management, cost estimation analysis,…
Added 15 mins ago
SP
Program Analyst (Maritime Plaza)
Systems Planning and Analysis
Washington, DC, DC · Washington, DC
- $105,000 USD / year
…and private sector strategic planning, decision making, and program management. SSAG integrates deep client knowledge, advanced analytics, and subject matter expertise to provide timely and…
Added 15 mins ago
SP
Program Analyst (Director, Submarine Programs CAG)
Systems Planning and Analysis
Washington, DC, DC
- $115,000 USD / year
The Analyst will provide support to the Commander’s Action Group (CAG) team within the Director Submarine Programs (DSP) office. Specific duties include collaborating with leadership on…
Added 16 mins ago
Business Development Senior Analyst
Health Advances
Newton, MA
Health Advances is seeking a Business Development (BD) Senior Analyst to support the firm’s senior leadership (Managing Directors, Partners, and Vice Presidents) in executing business…
Added 16 mins ago
Business Analyst with SNAP, HEAP, and PA Eligibility, Enrollment, and Fiscal Processing
Experis USA
Albany, NY
Between four (4) and seven (7) years of experience as a Business Analyst (BA) possessing in depth domain knowledge of SNAP, HEAP, and PA Eligibility, Enrollment, and Fiscal Processing, as…
Added 17 mins ago
Analyst, SEM
Williams-Sonoma
San Francisco, CA
In the Analyst role, you will support the day-to-day management and optimization of WSI’s Paid Search and Shopping/PLA programs. You will deliver regular reporting, analysis, and insights…
Added 17 mins ago
Analyst, Cust Relation Marketing - Rejuvenation
Williams-Sonoma
San Francisco, CA
As an Analyst, you will focus on driving sales by helping optimize the digital, email, and print programs for the Rejuvenation brand. Key responsibilities include developing and executing…
Added 18 mins ago
PB
Senior BSA Compliance Analyst (AVP Level Depending on Experience)
Poppy Bank
Santa Rosa, CA
- $76,000 to $110,000 USD / year
Under minimal direction of the VP, Fraud & BSA Officer, the Senior BSA Compliance Analyst is responsible for account identification, analyzing and reporting any transactions believed to be…
Added 19 mins ago
Sr Sales Incentive Compensation Analyst
Abbott Laboratories
Madison, WI
The Sr Sales Incentive Compensation Analyst (known internally as Senior Incentive Compensation Specialist) plays a critical role in driving commercial effectiveness and operational…
Added 19 mins ago
Senior Analyst, Rebate Administration
Abbott Laboratories
Austin, TX
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 19 mins ago
Senior Analyst, Rebate Administration
Abbott Laboratories
Austin, TX
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 23 mins ago
TP
Financial Analyst
The Planet Group
Palo Alto, CA
- $55 to $58 USD / hour
Execute internal control programs established by management, research new regulations, and recommend and implement approved changes. May manage compliance program for area of responsibility…
Added 24 mins ago
CO
Early Education Services Program Analyst (Early Head Start)
City of San Antonio
San Antonio, TX
- $47,830.38 to $71,745.7 USD / year
Under direction, analyzes and evaluates the operations, processes, and systems related to a specific City or department program. Performs variety of professional tasks in support of program…
Added 24 mins ago
UU
Retail Logistics Operations Analyst
UNIQLO USA LLC
UNIQLO SSC, NY
- $98,000 to $111,000 USD / year
JOB TITLE: Retail Logistics Operations Analyst
Added 26 mins ago
Risk & Underwriting Leadership Development Program Analyst (RULDP) January Class
Cigna Health & Life Ins. Co.
CT
…to support your transition from academia to industry, this program is ideal for recent graduates and early‑career professionals who are curious, motivated, and eager to apply their academic…
Added 27 mins ago
FH
Clinical Trial Financial Analyst II
Fred Hutchinson Cancer Center
Seattle, WA
- $82,493 to $123,697 USD / year
The Clinical Trials Financial Analyst II role provides coverage analysis, budget, startup & post award support for industry sponsored clinical trials and Investigator Initiated Trials. The…
Added 27 mins ago
Senior Salesforce Technical Lead
Amgen Inc.
Remote, United States
The Salesforce Technical Lead will collaborate with various teams such as program management, development teams, operations, customer service, sales, brand/marketing, legal, and safety, to…
Added 28 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Jefferson City, MO
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 32 mins ago
SO
IPDES Compliance Officer - Analyst 3
State of Idaho
Pocatello, ID
- $32 to $34.5 USD / hour
The Idaho Department of Environmental Quality (DEQ) is hiring an IPDES Compliance Officer - Analyst 3 for the Pocatello Regional Office.
Added 34 mins ago
KC
Training and Operations Analyst
Klamath Community College
Klamath Falls, OR
- $19.39 to $30.73 USD / hour
The Information Systems (IS) Training & Operations Analyst plays a key role in preparing employees to effectively use campus technology while ensuring secure, accurate, and consistent…

World Wide Technology

Customer Experience Operations Analyst

Maryland Heights, MO, United States

$65,000 to $80,000 USD / year

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Job details

Pay: $65,000 to $80,000 USD / year
Posting language: English

Original job description

Summary

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class

partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Customer Experience Team and why join?

WWT's Customer Experience (CX) -- Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors.

CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience -- Software Lifecycle an area of great opportunity for potential candidates.

What will you be doing?

As the Customer Experience Operations Analyst, your key areas of focus will be:

+ Gainsight administration

+ Customer digital journey mapping

As the internal team administrator for the Gainsight platform, you will customize and configure it to align with our unique business processes and customer engagement strategies. The role will focus on analyzing and optimizing functionality to drive customer success and data integrity. Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance automation, scale and overall user experience. Additionally you will train team members on proper procedures within Gainsight.

Responsibilities:

Gainsight Admin

+ Configure and maintain Gainsight platform to optimize customer lifecycle management.o Journey Orchestratoro Data Designero Rule Management/Creationo Reporting Accuracyo Dashboardo Develop periodic surveys and measure success

+ Collaborate with cross-functional teams to implement and customize Gainsight functionalities as per business requirements.

+ Utilize Gainsight data to derive insights and contribute to the development of customer success strategies.

o Proactively look for tangible ways to improve our client's and team's experience with our tools or platforms

+ Gainsight How to guides and Best Practices

Digital Driver

+ Platform Management-Internal & External

+ Platform Template Design

+ Automated insight to drive data integrity and follow up action

+ Digital Journey Via Gainsight

o Digital Touchpoint

o Surveys

Communication

+ Weekly update communication

+ Gainsight change Management

+ Identify ways to promote CX and our successes to internal stakeholders

Qualifications:

+ Gainsight administration experience required.

+ Experience with any design or visualization SW.

+ Past work experience with Cisco, VMWare, Microsoft, Dell EMC and other OEMs.

+ Strong organization skills.

+ Operationally minded.

+ Capable of analyzing and deciphering data.

+ Ability to solve problems quickly and take a "common sense" approach to challenges.

+ Capability to perform comfortably within an ambiguous and quickly changing environment.

+ Self-driven, business minded, and goal orientated.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $65,000.00 to $80,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

+ Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program

+ Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement

+ Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring

+ Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring

process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

If you have any questions or concerns about this posting, please email taposting@wwt.com

World Wide Technology is an Equal Opportunity Employer.

\#LI-MM1

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and ...