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Added 2 mins ago
UG
Director, Advisory Services - Cloud Architect - Remote
UnitedHealth Group
Eden Prairie, MN
- $134,600 to $230,800 USD / year
Deep experience in developing cloud strategy, cloud data modernization strategy, architecture, and infrastructure roadmap for client organizations
Added 4 mins ago
Senior Product Manager, Agentic Search
Cloudflare
Austin, TX · NY · San Francisco, CA
Proven experience as a PM, EM, or founder shipping search, information retrieval, data infrastructure, or developer platform products. You’ve led teams to ship before and can point to…
Added 6 mins ago
AI/ML Solution Architect (LATAM/US)
SnapSoft Kft.
Remote, United States
…has to survive contact with real users, real data and real…
Added 18 mins ago
J
Senior Engineer, Exposure & Vulnerability Management
Jobgether
Remote, United States
- $134,200 to $180,600 USD / year
…remediate, and verify security exposures across cloud, on-premise infrastructure, applications, and corporate environments. You will leverage AI agents, automation, and real-time threat…
Added 18 mins ago
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Director, Enterprise Architecture
Jobgether
Remote, United States
- $212,400 to $262,200 USD / year
Monitor enterprise systems and architecture performance, identify opportunities for optimization, and oversee the integration of new technologies into existing infrastructure.
Added 22 mins ago
Marketing Manager, U.S. East Coast
vialytics
Remote, United States
vialytics is revolutionizing how cities manage road infrastructure. Our AI-powered road management system, combining intelligent software with a simple smartphone, enables municipalities to…
Added 44 mins ago
E
IT Architect
Expleo
Minneapolis, MN
- $70 to $80 USD / hour
Collaborate with highly skilled technical teams across application development, infrastructure, security, and database disciplines.
Added 52 mins ago
Staff Security Engineer
Jobgether
Remote, United States
The Staff Security Engineer will play a key role in strengthening product, infrastructure, and application security across a leading product analytics platform. Working within the…
Added 52 mins ago
Mechanical Engineer - PE (HVAC)
Jobgether
Remote, United States
…comprehensive HVAC solutions for a diverse range of facility and infrastructure projects. This role offers the opportunity to take ownership of projects from initial engineering…
Added 54 mins ago
VLSI Design Automation Software Engineer
NVIDIA Corporation
North District, IL
2–6 years of experience building and running production software, ideally infrastructure, backend services or developer tools.
Added 1 hour ago
AI Engineer
Awesome Motive
Remote, United States
Evaluating and selecting the right models, frameworks, and infrastructure for each use case, balancing quality, cost, and latency.
Added 1 hour ago
WW
Associate Engineer - Infrastructure & Integrations Support
World Wide Technology
Maryland Heights, MO
- $73,200 to $91,500 USD / year
…and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art…
Added 1 hour ago
Senior Compliance and Audit Analyst
Zayo
Jefferson City, MO
…thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo…
Added 1 hour ago
Sr. Scheduler
Vertiv
Greenville, SC
The Sr. Scheduler is responsible for developing, maintaining, and analyzing project schedules across Vertiv Infrastructure Solutions programs. This role partners closely with Program…
Added 1 hour ago
Construction Coordinator-Piping
Bechtel Corporation
Reston, VA
…jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner…
Added 1 hour ago
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Maintenance Mechanic
Aerotek
Elk Grove Village, IL
- $56,000 to $67,000 USD / year
…organization. The company invests heavily in its facilities and infrastructure, particularly at this flagship U.S. location, creating opportunities for long-term development and…
Added 1 hour ago
Sr. Security Engineer
Jobgether
Remote, United States
We are looking for a hands-on Senior Security Engineer to strengthen and manage the security infrastructure protecting enterprise systems, employees, and endpoints. In this role, you will…
Added 1 hour ago
Sr. Engineer - Drug Substance Engineering Technical Authority (ETA)
Amgen Inc.
NC
…operations and maintenance technical support of Amgen manufacturing infrastructure, worldwide. The Engineering Technical Authority (ETA) is responsible for technical direction, leadership,…
Added 1 hour ago
FULCRUM Literacy, Director of Development and Communications
Edgility Search
Remote, United States
Build Development Systems & Drive Execution: Establish the infrastructure, processes, and operating rhythms required for a disciplined development function, including effective use of…
Added 1 hour ago
AI Engineer
Awesome Motive
Remote, United States
Evaluating and selecting the right models, frameworks, and infrastructure for each use case, balancing quality, cost, and latency.
Added 1 hour ago
CO
GIS Enterprise Spatial App Developer (Information Systems Analyst, Principal - GIS Enterprise)
City of Portland
Portland, OR
- $114,275.2 to $160,784 USD / year
…team is seeking a GIS Enterprise Spatial and SQL Applications Developer to help maintain and improve the geospatial systems that support City services and…
Added 1 hour ago
Network Operations Manager
Jobgether
Remote, United States
…improvement of managed network environments and data center infrastructure. You will serve as the senior technical escalation point, guiding critical incident resolution and driving…
Added 1 hour ago
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Lead Backend Engineer
Jobgether
Remote, United States
- $196,000 to $203,000 USD / year
…will play a key role in building scalable, reliable backend infrastructure capable of supporting a global player community. Working closely with technical leadership and cross-functional…
Added 1 hour ago
Property Manager - KRH
Kualoa Ranch Hawai'i
Kaneohe, HI
Contribute to long-term planning for the residential portfolio and related infrastructure.
Added 1 hour ago
Cloud Infrastructure Engineer
IPG
Atlanta, GA · Tampa, FL · Charlotte, NC · Orlando, FL · Washington, DC · Raleigh, NC · Jacksonville, FL · New York, NY
Immediate Supervisor: Director, Enterprise Infrastructure

World Wide Technology

Customer Experience Operations Analyst

Maryland Heights, MO, United States

$65,000 to $80,000 USD / year

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Job details

Pay: $65,000 to $80,000 USD / year
Posting language: English

Original job description

Summary

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class

partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Customer Experience Team and why join?

WWT's Customer Experience (CX) -- Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors.

CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience -- Software Lifecycle an area of great opportunity for potential candidates.

What will you be doing?

As the Customer Experience Operations Analyst, your key areas of focus will be:

+ Gainsight administration

+ Customer digital journey mapping

As the internal team administrator for the Gainsight platform, you will customize and configure it to align with our unique business processes and customer engagement strategies. The role will focus on analyzing and optimizing functionality to drive customer success and data integrity. Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance automation, scale and overall user experience. Additionally you will train team members on proper procedures within Gainsight.

Responsibilities:

Gainsight Admin

+ Configure and maintain Gainsight platform to optimize customer lifecycle management.o Journey Orchestratoro Data Designero Rule Management/Creationo Reporting Accuracyo Dashboardo Develop periodic surveys and measure success

+ Collaborate with cross-functional teams to implement and customize Gainsight functionalities as per business requirements.

+ Utilize Gainsight data to derive insights and contribute to the development of customer success strategies.

o Proactively look for tangible ways to improve our client's and team's experience with our tools or platforms

+ Gainsight How to guides and Best Practices

Digital Driver

+ Platform Management-Internal & External

+ Platform Template Design

+ Automated insight to drive data integrity and follow up action

+ Digital Journey Via Gainsight

o Digital Touchpoint

o Surveys

Communication

+ Weekly update communication

+ Gainsight change Management

+ Identify ways to promote CX and our successes to internal stakeholders

Qualifications:

+ Gainsight administration experience required.

+ Experience with any design or visualization SW.

+ Past work experience with Cisco, VMWare, Microsoft, Dell EMC and other OEMs.

+ Strong organization skills.

+ Operationally minded.

+ Capable of analyzing and deciphering data.

+ Ability to solve problems quickly and take a "common sense" approach to challenges.

+ Capability to perform comfortably within an ambiguous and quickly changing environment.

+ Self-driven, business minded, and goal orientated.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $65,000.00 to $80,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

+ Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program

+ Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement

+ Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring

+ Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring

process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

If you have any questions or concerns about this posting, please email taposting@wwt.com

World Wide Technology is an Equal Opportunity Employer.

\#LI-MM1

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and ...