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Added 1 min ago
AH
Home Caregiver
Assisting Hands of Schaumburg
Schaumburg, IL
- $19 to $20 USD / hour
Training and Professional Development: Opportunities to strengthen your caregiving skills.
Added 1 min ago
AH
Home Caregiver
Assisting Hands of Schaumburg
Elk Grove Village, IL
- $18 to $20 USD / hour
Valid driver's license and reliable transportation required.
Added 2 mins ago
B2B Outside Sales Representative
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…This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back so that everyone has a safe place to live,…
Added 2 mins ago
AH
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- $16 to $20 USD / hour
Reliable transportation and valid driver's license.
Added 4 mins ago
Hospice Registered Nurse - Day Shift (La Crosse Area) - Weekender
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…and palliative care, admitting patients to Agrace’s homecare program in new markets, as well as for ensuring patient and family satisfaction through the provision of nursing care and case…
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Hospice Homecare CNA - Day Shift (Oregon area)
Agrace
Madison, WI
Graduation from an accredited Certified Nursing Assistant program
Added 4 mins ago
Hospice Homecare CNA - Day Shift (Brooklyn/ Belleville/ Oregon)
Agrace
Madison, WI
Graduation from an accredited Certified Nursing Assistant program
Added 4 mins ago
GP
Outside Sales Representative - Software
Global Payment Holding Company
Remote, United States
- $50,000 USD / year
Valid driver’s license and comfort spending up to 75% of your time in the field
Added 5 mins ago
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Early Education Services Program Analyst (Early Head Start)
City of San Antonio
San Antonio, TX
- $47,830.38 to $71,745.7 USD / year
Three (3) years of experience in a relevant field, including but not limited to program analysis, policy development, or early childhood education.
Added 5 mins ago
CO
Utility Mechanic I/II
City of Tracy
Tracy, CA
- $42.25 to $56.59 USD / hour
Added 7 mins ago
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Field Mechanic
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- $25 to $30 USD / hour
…formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed…
Added 7 mins ago
C
Mobile Mechanic
CRH
Canon City, CO
- $25 to $30 USD / hour
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Added 7 mins ago
Assistant Operations Manager
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Added 7 mins ago
Hospice Licensed Nurse (LPN/LVN)
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Participate in quality improvement initiatives and team development
Added 7 mins ago
Chaplain / Spiritual Counselor - Hospice
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Maintain ongoing professional development and continuing education
Added 8 mins ago
OC
Environmental Health Supervisor*
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- $75,870 to $87,981 USD / year
…through education and enforcements in a wide range of complex program areas within the Environmental Health Services Division of the Health Department. An employee in this class is…
Added 8 mins ago
Per Diem Nurse Practitioner
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Degree from an accredited NP program required.
Added 8 mins ago
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- $19.12 to $21.37 USD / hour
Comprehensive wellness program featuring wellness challenges, activities, and prizes
Added 8 mins ago
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Case Manager - Mitchell (9620)
Terros Health
Phoenix, AZ
- $17.87 to $23.42 USD / hour
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Added 8 mins ago
Assistant Manager: Snow Surfaces - Salary
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…chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 8 mins ago
Registered Nurse- Informaticist
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Jefferson Barracks, MO
Added 8 mins ago
Equal Employment Specialist
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Service Manager
Bridgestone Americas
Fort Leonard Wood, MO
Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
Added 8 mins ago
Clinical Team Specialist
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Farmington, MO
…assuring patient needs are continually assessed, and assuring the development, implementation, and updates to the individualized patient plan of…
Added 8 mins ago
WH
Licensed Behavioral Health Clinician
Waystone Health & Human Services
Lawrence, MA
- $80,000 to $82,000 USD / year
…reimbursed in accordance with company policy for travel between program…

World Wide Technology

Customer Experience Operations Analyst

Maryland Heights, MO, United States

$65,000 to $80,000 USD / year

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Job details

Pay: $65,000 to $80,000 USD / year
Posting language: English

Original job description

Summary

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class

partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Customer Experience Team and why join?

WWT's Customer Experience (CX) -- Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors.

CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience -- Software Lifecycle an area of great opportunity for potential candidates.

What will you be doing?

As the Customer Experience Operations Analyst, your key areas of focus will be:

+ Gainsight administration

+ Customer digital journey mapping

As the internal team administrator for the Gainsight platform, you will customize and configure it to align with our unique business processes and customer engagement strategies. The role will focus on analyzing and optimizing functionality to drive customer success and data integrity. Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance automation, scale and overall user experience. Additionally you will train team members on proper procedures within Gainsight.

Responsibilities:

Gainsight Admin

+ Configure and maintain Gainsight platform to optimize customer lifecycle management.o Journey Orchestratoro Data Designero Rule Management/Creationo Reporting Accuracyo Dashboardo Develop periodic surveys and measure success

+ Collaborate with cross-functional teams to implement and customize Gainsight functionalities as per business requirements.

+ Utilize Gainsight data to derive insights and contribute to the development of customer success strategies.

o Proactively look for tangible ways to improve our client's and team's experience with our tools or platforms

+ Gainsight How to guides and Best Practices

Digital Driver

+ Platform Management-Internal & External

+ Platform Template Design

+ Automated insight to drive data integrity and follow up action

+ Digital Journey Via Gainsight

o Digital Touchpoint

o Surveys

Communication

+ Weekly update communication

+ Gainsight change Management

+ Identify ways to promote CX and our successes to internal stakeholders

Qualifications:

+ Gainsight administration experience required.

+ Experience with any design or visualization SW.

+ Past work experience with Cisco, VMWare, Microsoft, Dell EMC and other OEMs.

+ Strong organization skills.

+ Operationally minded.

+ Capable of analyzing and deciphering data.

+ Ability to solve problems quickly and take a "common sense" approach to challenges.

+ Capability to perform comfortably within an ambiguous and quickly changing environment.

+ Self-driven, business minded, and goal orientated.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $65,000.00 to $80,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

+ Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program

+ Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement

+ Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring

+ Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring

process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

If you have any questions or concerns about this posting, please email taposting@wwt.com

World Wide Technology is an Equal Opportunity Employer.

\#LI-MM1

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and ...