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World Wide Technology

Business Operations Analyst, Workforce Enablement

Maryland Heights, MO, United States

Apply on hiremo.mo.gov About employer

Applications open in a new tab.

Job details

Experience: + 3+ years of experience in contingent workforce or IT staffing business operations, enablement, program coordination, process improvement, training, or a related discipline.
Posting language: English

Original job description

Summary

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and

partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work

for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130

countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Role Summary

The Business Operations Analyst, Workforce Enablement supports the effectiveness and consistency of Strategic Resourcing (SR) operations by owning and maintaining job-related training, and job specific onboarding experiences employees need to successfully execute their roles.

This position manages the end-to-end w orkforce enableme nt experience , including team -specific onboarding programs, operational training, learning materials, process documentation, knowledge resources, and SR360 . The analyst partners across Strategic Resourcing to translate business processes, tools, and operational changes into practical resources that improve readiness, adoption, and execution.

This is a hands-on business operations role that combines process knowledge, content development, facilitation, program coordination, and continuous improvement . The analyst also coordinates SR360 associate development across functional rotations, connecting curriculum, mentorship, practical experience, and strategic projects to operational readiness.

Key Responsibilities

SR Workforce Enablement

+ Own and maintain the SRoperational training curriculum and supporting enablement materials.

+ Develop documentation and content for SR business processes, systems and tools, workflows, and new operational capabilities.

+ Facilitate live and virtual enablement sessions for SR employees.

+ Translate complex SR processes and system changes into clear, practical guidance employees can apply to their day-to-day work.

+ Maintain SR specific schedules, materials, recordings, job aids,reference guides, and supporting documentation.

+ Coordinate with business and subject-matter experts to ensure content remains current and operationally accurate.

Onboarding

+ Own the SR onboarding experience, materials, and facilitation.

+ Maintain standardized SR onboarding paths, checklists, resources, presentations, and role-specific content.

+ Coordinate SR onboarding activities and ensure new employees receive consistent information about our processes, tools, expectations, and resources.

+ Identify onboarding gaps and continuously improve the experience based on business changes and employee feedback.

SR360 & Knowledge Management

+ Own the end-to-end development of SR360 associates, ensuring consistent onboarding, curriculum, coaching, measurement, process adoption, and continuous improvements across the organization.

+ Coordinate SR360 rotations across RM, SEM, SPA, SRX and VMO, aligning schedules, learning objectives, host-team expectations, and handoffs with business needs.

+ Partner with functional mentors to establish consistent coaching practices, regular check-ins, and actionable feedback throughout each rotation; surface development barriers to program leadership.

+ Build SR role-specific learning objectives with subject-matter experts covering sourcing and candidate workflows, engagement health and redeployment, SR financials, billing accuracy, partner controls, and contract compliance.

+ Maintain SR360 program milestones and learning-progress reporting; partner with leaders to define success factors, review rotation outcomes, and translate findings into curriculum and program improvements.

+ Establish and maintainprocesses for content intake, review, updates, and retirement so employees can trust the information available.

+ Partner with subject-matter experts and process owners to keep SR360 aligned with current business practices.

Business Operations & Continuous Improvement

+ Analyze recurring employee questions, training gaps, onboarding friction, and knowledge gaps to identify improvement opportunities.

+ Help standardize operational processes and documentation across Strategic Resourcing.

+ Establish repeatable methods and standards for developing, publishing, maintaining, and retiring enablement content.

+ Track participation, completion, feedback, and other appropriate indicators to evaluate enablement effectiveness.

+ Recommend improvements to training, onboarding, knowledge management, and operational readiness based on business needs.

Qualifications

+ 3+ years of experience in contingent workforce or IT staffing business operations, enablement, program coordination, process improvement, training, or a related discipline.

+ Strong ability to learn business and systems processes and translate them into clear, usable documentation and training.

+ Experience developing presentations, process documentation, job aids, training materials, and other operational content.

+ Strong written and verbal communication skills with confidence facilitating sessions for groups of employees.

+ Strong organizational skills with the ability to manage multiple programs, content libraries, and priorities.

+ Analytical mindset with the ability to identify patterns, gaps, and opportunities for improvement.

+ Comfortable working cross-functionally with business leaders, subject-matter experts, and operational teams.

+ Experience supporting team members across the US, LATAM, UK/EMEA, APAC and Australia preferred, with the ability to adapt to regional needs, time zones, and cultural differences.

+ Experience with Microsoft 365 tools such as PowerPoint, Excel, Teams, and SharePoint preferred.

+ Experience with project management tools, staffing and vendor management platforms such as Bullhorn and/or Beeline, timekeeping systems, and related operational tools preferred.

+ Ability to identify and apply practic...

Apply on hiremo.mo.gov About employer

More about this job

Skills

Onboarding
Documentation
Business processes
Presentation skills
Coaching
SEM
Leadership
Regulatory compliance
Reporting
Process improvement
Identify process improvements
Communication skills
Organizational skills
Microsoft 365
Microsoft PowerPoint
Microsoft Excel
Microsoft Teams
Microsoft SharePoint
Project management
Vendor management

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Work requirements

Jobs in the United States