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World Wide Technology

Associate Engineer - Infrastructure & Integrations Support

Maryland Heights, MO, United States

$73,200 to $91,500 USD / year

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Job details

Pay: $73,200 to $91,500 USD / year
Experience: + At least 1-3 years of Applications or Infrastructure support or relevant technical experience.
Posting language: English

Original job description

Summary

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution on capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What you will be doing:

We are seeking a motivated Associate Engineer to support enterprise infrastructure, integration applications, and automation initiatives. The ideal candidate will have hands-on experience with Linux and Windows environments, application troubleshooting, scripting, and integration technologies. This role will contribute to incident management, root cause analysis, operational improvements, automation development, and technical documentation while collaborating with cross-functional teams to ensure reliable and efficient operations.

Responsibilities

+ Provide operational support for enterprise infrastructure, integration applications, and Java-based applications.

+ Troubleshoot incidents across Linux and Windows Server environments, identify underlying issues, and implement long-term solutions.

+ Monitor applications and infrastructure, analyze recurring incidents, identify trends, and recommend proactive improvements.

+ Perform root cause analysis (RCA) and document findings, corrective actions, and preventive measures.

+ Develop, maintain, and enhance automation solutions using shell scripting, Python, Ansible, and AWX.

+ Assist with automation initiatives and operational workflows using platforms such as AWX, Ansible, and Jenkins.

+ Support integration technologies and services, including webMethods, Globalscape FTP, and WebLogic application environments.

+ Execute SQL queries and assist with database-related troubleshooting, preferably involving Oracle.

+ Handle incidents, service requests, and reporting through ServiceNow, following established support processes.

+ Assist with CI/CD pipelines, application monitoring, and observability tools such as GitHub and Grafana.

+ Explore and apply AI-assisted tools, including Claude, Gemini, and Devin, to improve troubleshooting, automation, and operational efficiency.

+ Maintain technical documentation, operational procedures, troubleshooting guides, and knowledge articles.

+ Collaborate with infrastructure, application, database, network, and integration teams to resolve technical issues and improve service reliability.

+ Demonstrate strong analytical thinking, creative problem-solving, accountability, and a customer-focused approach.

Required Qualifications and Skills (Must Have)

+ Bachelor's degree in Computer Science, Engineering, Mathematics or a related technical field.

+ At least 1-3 years of Applications or Infrastructure support or relevant technical experience.

+ Hands-on experience supporting Linux environments, including familiarity with Unix/Linux commands and troubleshooting.

+ Working knowledge of Windows Server administration and support.

+ Experience with automation or scripting using any programming or scripting language.

+ Experience in infrastructure support, application support, or enterprise integration environments.

+ Strong troubleshooting, analytical, and problem-solving skills, with the ability to identify recurring issues and drive resolution.

+ Strong communication, documentation, collaboration, and customer service skills.

+ Basic SQL proficiency and the ability to analyze technical data.

+ Familiarity with ServiceNow incident management and reporting.

+ Preferred Qualifications and Skills (Good to Have)

+ Understanding of containerization technologies and Kubernetes concepts; Kubernetes certification is preferred.

+ Exposure to AI-assisted development or operational tools such as Claude, Google Gemini, or Devin.

+ Cloud infrastructure experience, particularly Oracle Cloud Infrastructure (OCI).

+ Experience with Ansible, AWX, Jenkins, or other automation and orchestration platforms.

+ Scripting or development experience with Python and shell scripting.

+ Knowledge of Oracle Database administration, PL/SQL, or other relational databases such as Microsoft SQL Server or DB2.

+ Experience supporting Java-based applications and integration services.

+ Exposure to WebLogic administration and application server troubleshooting.

+ Familiarity with integration technologies such as webMethods and Globalscape FTP.

+ Knowledge of CI/CD pipelines, GitHub, Grafana, and application monitoring tools.

+ Understanding of networking concepts and experience with Cisco networking devices and software.

+ Experience supporting enterprise ERP environments.

+ Kubernetes-related certifications or other relevant infrastructure and automation certifications.

Key Competencies

+ Analytical thinking and structured troubleshooting.

+ Root cause analysis and long-term problem resolution.

+ Willingness to learn new technologies and adopt AI-assisted tools.

+ Ability to automate repetitive operational tasks and improve team efficiency.

+ Clear technical documentation and knowledge sharing.

+ Effective communication, teamwork, and a positive customer service mindset.

Want to learn more about WWT? Check us out here: https://www.wwt.com/about

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $73,200 to $91,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. ...

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More about this job

Skills

Linux
Microsoft Windows
Troubleshooting
Root cause analysis
Documentation
Oracle Java
Microsoft Windows Server
Python
Ansible
Jenkins
FTP
SQL
Oracle
ServiceNow
CI/CD
GitHub
Grafana
Analytical skills
Computer science
UNIX
Problem solving
Communication skills
Collaboration
Customer service
Reporting
Kubernetes
Oracle Cloud
Oracle Database
Oracle PL/SQL
Microsoft SQL Server
IBM DB2
ERP
Teamwork

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