Senior Analyst - Marketplace Operations

About WorkWhile WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.

WorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.

We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work.

About the role WorkWhile is looking for an operator & strategist to help us continue to push the boundaries of our marketplace. You will be responsible for overseeing marketplace performance for a book-of-business, partnering with one of our sales pods to deliver best-in-class worker and customer experience. You will work closely with go-to-market, BizOps, data science and marketing to scale the marketplace for your vertical.

What you’ll do

• Manage the marketplace performance for a key vertical, driving performance on critical operational metrics & managing a P&L
• Support go-to-market team as a strategic partner, including developing labor strategy, performing data analysis, and participating on customer calls
• Conduct customer and market analyses to understand & close fill rate gaps
• Collaborate with Supply & Yield team to identify & improve upon worker / marketplace pain points
• Collaborate with marketing to drive the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets
• Collaborate with the data science team to refine machine learning models and manage WorkWhile’s future labor needs
• Identify automation opportunities and build processes to help the team scale

What we’re looking for

• 1-2+ years experience in management consulting, early stage startups, or other similar quantitative, strategic roles
• Self-starter able to drive projects to completion who is excited to work on unsolved problems
• Delights in creating order from ambiguity
• Proficiency in SQL and data analysis is a must
• Superb oral and written communications skills
• Willing to work a shift once a quarter to keep learning!
• Possess a "yes we can" attitude with ability to come up with “out of the box” ideas to get things done
• Committed to improving the lives of low-wage workers
• Bachelor’s degree, MBA a plus

Benefits & Perks

• Hybrid work culture in NY or SF
• In-person company off-sites
• Medical, dental, & vision coverage
• Flexible time off
• 401(k)
• WFH stipend to support your home office needs

WorkWhile is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. WorkWhile has a diverse, mission-driven, and supportive culture - we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!