The Zone Host/Hostess (Part-Time)

Summary: As a Host/Hostess, you create a welcoming and engaging environment by greeting guests with a positive demeanor and professional attitude. You provide exceptional hospitality by seating guests and assisting with food orders to ensure a seamless dining experience. While maintaining the flow of The Zone, you promote guest satisfaction through attentive service, teamwork, and professionalism. Essential Job Functions: \' Greet guests and create a positive first impression by welcoming guests with professionalism, enthusiasm, and hospitality. \' Build genuine guest connections that create a welcoming, engaging environment and deliver memorable experiences. \' Escort guests to tables while engaging them in friendly conversation and delivering a memorable arrival experience. \' Anticipate guest needs and provide proactive service that enhances the overall guest experience. \' Resolve guest concerns professionally and promptly while maintaining a positive and guest-focused attitude. \' Manage guest seating to maximize efficiency while ensuring proper rotation among service team members. \' Maintain accurate wait lists, reservations, guest requests, and seating assignments. \' Coordinate accommodation for large parties, celebrations, VIP guests, and special event reservations. \' Answer telephones professionally, assist guests with inquiries, provide information, and support to-go order operations as assigned. \' Process guest transactions accurately and efficiently while adhering to departmental cash handling procedures. \' Communicate guest requests, special occasions, dietary concerns, VIP arrivals, and service opportunities to the appropriate team members. \' Assist guests with menu questions, casino information, restaurant promotions, and venue amenities. \' Support Food Runners and Buspersons as business demands require. \' Maintain a clean, organized, and welcoming host stand and entrance area at all times. \' Ensure menus, promotional materials, reservation systems, and host stand supplies are properly stocked and maintained. \' Assist with table resets, water service, light bussing, and overall dining room appearance. \' Complete opening, running, and closing side work assignments. \' Maintain cleanliness and organization of guest-facing areas throughout the shift. \' Follow all food safety, sanitation, and workplace safety standards. \' Work effectively as part of a team. \' Support The Zone\'s sports bar atmosphere by creating positive interactions that enhance the guest experience. \' Thank guests sincerely upon departure and invite them to return for another winning experience. Education, Experience, Licenses, Registrations, and Certifications \' High School Diploma or GED and six (6) months of restaurant, hospitality, food service, or customer service experience, or an equivalent combination of education, training, and experience. \' Low Security Gaming License issued by the Grand Ronde Gaming Commission. \' State of Oregon Food Handler\'s Certificate. \' Must obtain an OLCC Minor permit within 45 days of hire \' Must be at least 18 years of age