On Site-Contact Center Branch Representative- Bend

Respect. Integrity. Ethics. Compassion. Humor. At our Credit Union these five core values aren\'t just words on a wall, they are our daily way of life. Our purpose is to build local loyalty, connect to community and make life easier for those we serve. To accomplish this, we hire team members who demonstrate a strong desire to serve others, who embrace change, who are eager to learn and who enjoy a good laugh. POSITION PURPOSE: Primarily handles inbound member calls, with responsibilities including accurate first-call resolution and referring members to Financial Advocates for identified member needs. Assist with branch operational tasks such as teller transactions, balancing, and overflow coverage. Position serves as a key role to strengthen the member experience by bridging Contact Center support with in-branch service and expertise. This position is Monday- Friday 9AM-6PM in office position. Must be able to travel to Albany, Oregon, for training. The company will arrange and pay for hotel accommodations and reimburse mileage and meal expenses. EDUCATION/EXPERIENCE REQUIREMENTS High school diploma or equivalent. 1+ years of customer service experience required; experience in a financial institution is preferred. Previous multi-line telephone system experience desirable. Basic computer skills are required and necessary to complete tasks outlined in the essential functions and responsibilities. Apply online at https://www.centralwcu.org/careers