Emotional Support/ Transport

RESPONSIBILITIES: *Provide calm, steady, respectful presence for individuals after active crisis response has ended and WVCW staff have determined that temporary support is appropriate. *Remain with the individual as assigned, including sitting with the person, listening, offering simple reassurance, helping the person stay oriented to the next step, and reducing feelings of isolation while waiting for follow-up support. *Follow clear instructions from the assigned clinician, crisis team member, supervisor, or designee. Ask for direction when expectations are unclear and do not make independent clinical decisions. *Assist with temporary, practical support when assigned, which may include helping with basic needs, light housekeeping, grocery shopping, accompanying the person to an appointment, helping arrange a ride, or supporting connection to family, friends, community supports, or other resources. *Provide transportation only when authorized, safe, and consistent with WVCW policy. Transportation is temporary and should not be used as a substitute for emergency response, medical transport, or ongoing case management. *Maintain professional boundaries. Do not act as a clinician, peer support specialist, case manager, skills trainer, therapist, medical provider, legal advocate, or caregiver beyond the specific support task assigned. *Maintain confidentiality and follow all state and federal privacy and security regulations applicable to the program, including WVCW policies and agreements regarding confidentiality, privacy, and security. *Complete brief, accurate documentation in a timely and consistent manner according to agency policy and supervisor direction. *Ability to communicate clearly and professionally with individuals, family members, WVCW staff, community partners, and emergency responders as directed.