POSITION DESCRIPTION
JOB SUMMARY
The position of Order Processing / Admin is two-fold. The Order Processing position is responsible for working directly with the Project Management and Manufacturing/Scheduling team to enter orders daily for production. The Admin portion of the project will work directly with the Project Management team in database management, pulling, creating and distributing reports and will be a resource for multiple teams to assist in material management planning and forecasting.
Essential Functions
Order Processing
- Order Processing including entering orders from Project Management
- Enter orders with a goal of a 24 hour turn around, when not possible fully communicate with internal customers
- QC order as provided to verify no errors exist
- Configure parts for order entry
- Request part numbers that are not configurable
- Work with part number team on deepening the configurator database
- Add new customers to LN database
- Enter RMAs
- Work with cross functional teams to enter overages on orders as required by Receiving
- Inventory searches for order processing
- Maintain customer expectations
- Diagnose and resolve order entry challenges
Administrative
- Record Quotes in shared database
- Assist in planning of materials required for future projects as directed
- Database Management (keeping the database clean and free from duplicates)
- Pull, create and distribute reports from Database and ERP systems
- Use Excel Pivot tables to organize and analyze data
- Process information required by other departments as needed
- Answering in-bound calls and routing as necessary
Other Duties and Responsibilities
- Relate suggestions for continuous improvement
- Participate in continuous improvement activities.
- Continue to develop knowledge base of new and existing products.
- Participate in personal development and training as required.
- Additional Job Duties as Assigned
Requirements
REQUIRED QUALIFICATIONS
- High School Diploma or GED - Required
- Bachelor Degree - Business, Project Management, etc. - Preferred
- 1+ Years Customer service and Product knowledge
- 1+ Years Industry Experience
ADDITIONAL REQUIREMENTS
- Proficient in Microsoft Office Suite software; possess working knowledge of databases
- Proficient in Excel and pivot tables
- Excellent math skills
- Excellent written and verbal communication skills, highly organized and attention to detail
- Ability to prioritize tasks and meet critical deadlines as required
- Customer service knowledge and experience
- Strong organizational and time management skills
- Experience in team-oriented environment is a plus
- Ability to work independently or in a team setting as required
- Ability to exercise tact and patience in demanding situations
- Proactive versus reactive
- Ability to work proactively with the PM team according to deadlines in a fast paced environment
- Self-starter and willing to help others as needed
Benefits
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
Application Link: https://joinus.saint-gobain.com/en/usa/tpr/p/26000/183736/order-processing-admin