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WMATA Candidate Experience

Senior Web Program Manager

Washington, DC, United States
DC, United States

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Job details

Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Marketing Statement:

The Washington Metropolitan Area Transit Authority (WMATA) is seeking an experienced and strategic technology leader to serve as Senior Web Program Manager within Digital Modernization. This position leads the delivery of enterprise application and web development initiatives, partnering closely with business stakeholders to translate operational needs into innovative, scalable, and secure technology solutions. The successful candidate will provide leadership to development teams, establish technical direction, and drive the successful execution of multiple concurrent projects supporting WMATA's mission and digital transformation goals.

Job Description:

The Senior Manager, Web Programs provides authority-level Web technical direction and technical management of Metro's Digital Modernization assets and infrastructure support systems. The incumbent exercises a broad authority to manage the Web Application delivery, determine and implement Metro's information and telecommunications technology program goals and objectives. The Senior Manager works under the supervision of the Director, Product Modernization, who provides administrative direction. the incumbent uses expert judgment in interpreting the intent of existing guidelines, identifying areas of interest that need further development or study, and in evaluating the significance and impact of new developments on the internet The Senior Manager exercises independent responsibility in Web Application planning, designing, and executing programs, projects, studies and other work. Principal Job Duties

Responsible for the deployment of information resources related applications & functions (such as Integrated Risk Management planning, policy, standards, data processing services, telecommunications services) on an Authority-wide scale.
Responsible for providing authority-wide direction and management for Metro's web application development efforts to evaluate, recommend and implement Low/No Code, and app development Web applications, and business process automation, and technology management plans and systems for use by the authority and its departments.
Coordinates Web application development initiatives of the business unit managers into a cohesive Low/No Code Web application development plan for the Authority.
Provides guidance and oversight to both developmental and regular staff in using systems software for the Authority.
Participates as a Team Lead with engineers and business representatives to develop, conduct and maintain all live business applications.
Develops and implements ideas for new Web applications to execute on Metro strategic transformation plan initiatives and plans.
Advises, counsels and directs Mobile Application development for new departments and offices, as well as for existing agency redesigns and reorganizations.
Oversees performance of the Web Application Management suites and supporting tools. Responsible for quality assurance review of all online applications.
Ensures ease of use, plain English language directions, and appropriate user experience to warrant and maintain federal Rehabilitation Act, Section 508 compliancy.
Responsible and accountable for developing and submitting a realistic and reasonable project budget and for issuing appropriate progress reports as required to record the project’s advancements or delays. The report shall include a register of completed tasks, all payments issued and any problems causing delays, redirection of focus or that impacts project delivery timeline or strategy. A progress report will be provided to the Office of Management & Budget well as the program’s front office (Executive Leadership Team member) as required.
Responsible for cost allocation and alignment to appropriate projects and for the timely and accurate review and approval of applicable invoices.

Other Duties

Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Knowledge

Mastery of advanced IT management principles, practices, organizational theory, and techniques of analysis and evaluation, along with a comprehensive knowledge of information technology planning, budget regulations, and contract and procurement functions, including vendor negotiation and management. Expertise in applying relevant laws, statutes, and regulations associated with the overall mission.
Knowledge in the use of state-of-the-art information technology and telecommunications to provide viable solutions to Metro problems.
Knowledge of intranet development - to include hosting, administration, development support, database connectivity and security, Lightweight Directory Access Protocol Services, Remote Access (ISP), and format resolution and appearance.
Technical knowledge with emphasis on Web application design and development, and client/server applications development, business requirements analysis, client/user interfacing, systems analysis/design, systems testing, security, user training and all Office Automation.
Knowledge of information systems security principles, concepts, practices and emerging issues.
Knowledge of and a solid understanding of the management and implementation of cloud-based technologies, such as services within Microsoft Azure.
Knowledge of and an understanding of both referential and document-based database systems, such as Microsoft SQL Server, Mongo, or others

Skills

Skills in the use of back-end frameworks, such as Express or Fastify for application programming interface development, in addition, a solid understanding of utilizing and consuming application programming interfaces, including via Representational State Transfer application programming interfaces and GraphQL language
Skills in the use of Microsoft PowerSuite solutioning
Skills in the use of Agile project management framework for Software Development Life Cycle
Skills in building digital products with Experience Design and facilitation (i.e. Figma or alike)
Excellent skills in communication both verbal and written

Abilities

Ability to leverage a fundamental understanding of back-end frameworks, such as Express or Fastify for API application programming interface development.
Ability to communicate effectively complex and technical information to executives, peers, and employees and stakeholders at all levels of technical knowledge.

Machine, Tools, Equipment, Software, Hardware Required

Microsoft PowerSuite
Microsoft Azure and other various cloud-based technologies
Mongo, SQL Server, or other referential and document-based database systems
ServiceNow Product Suite Solutioning experience preferred

Supervisory Responsibility

Supervises work of others, including planning, assigning, scheduling and reviewing work, ensuring quality standards. Is responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff. Plans organizational structure and job content.

Minimum Education

Graduation from an accredited college or university with a Bachelors Degree in Management information Systems, Systems Engineering, Finance, Computer Science, Business, or related discipline.
Or, in lieu of degree, a high school diploma or GED and an additional four (4) years of demonstrated progressively responsible experience in web design and development, including experience managing large-scale web development projects.

Minimum Experience

A minimum of seven (7) years of experience in web design and development, including experience managing large-scale web development projects. Must have experience using back-end frameworks, such as Express or Fastify including via Representational State Transfer application programming interfaces and GraphQL language.

Minimum Certification/Licensure

Preferred Qualifications

Experience working with ServiceNow product suite and solutioning

The Washington Metropolitan Area Transit Authority (WMATA), known as Metro, is the region’s leading public transportation provider. Serving a 2,054-square-mile jurisdiction, Metro operates six rail lines, 98 stations, 126 bus routes, and Metro Access, a shared-ride paratransit service. As one of the nation’s busiest transit systems, Metro connects communities, supports economic growth, and provides safe, reliable transportation.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

Skills and/or behavioral assessment
Personal interview
Verification of education and experience (including certifications and licenses)
Criminal Background Check (a criminal conviction is not an automatic bar to employment)
Medical examination including a drug and alcohol screening (for safety sensitive positions)
Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

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More about this job

Skills

Web development
Leadership
Telecommunications engineering
Risk management
Process data
Business processes
Quality assurance
Reporting
Computer technology
Procurement
Negotiation
Analyse business requirements
Microsoft Azure
Database management systems
Microsoft SQL Server
ICT system programming
GraphQL
Agile project management
Software development
Figma
Communication skills
ServiceNow
Scheduling
Computer science

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