Senior Manager, Revenue Management & Data Analytics

I. Job Summary

The Senior Manager, Revenue Management Data Science leads a team of Data Scientists responsible for developing advanced analytics, predictive models, and data-driven insights that optimize pricing strategies, customer lifetime value (CLV), and revenue growth. This role serves as a strategic partner to Customer Experience, Sales, and Pricing leadership, translating complex data into actionable recommendations that drive business performance and customer retention. The Senior Manager oversees the design, development, and implementation of statistical and machine learning models to support revenue management initiatives, including customer segmentation, lifetime value forecasting, price increase effectiveness, retention analysis, and revenue optimization. The role is accountable for ensuring high-quality analytical deliverables while fostering a culture of innovation, continuous improvement, and data-driven decision-making across the organization. The ideal candidate combines strong leadership capabilities with deep technical expertise in SAS, Python, SQL, predictive analytics, and data modeling. They must be able to communicate complex analytical concepts to both technical and non-technical stakeholders, influence strategic decisions, and align analytics initiatives with business objectives.

II. Essential Duties and Responsibilities

• Act as a trusted advisor to senior business leaders, proactively identifying opportunities, challenging assumptions, and collaborating to develop data-driven solutions. Demonstrate the business acumen to move beyond simply executing requests and help shape the right analytical approach.
• Lead and develop a team of highly technical data scientists while remaining actively engaged in solution design, coding, and model development. Effectively balance individual technical contributions with delegating, reviewing, and guiding the team's work.
• Partner with stakeholders to define business problems, recommend analytical approaches, and drive solutions from initial concept through development, implementation, and continuous refinement to deliver measurable business value.
• Establishes strategic plans and objectives.
• Creates and/or approves project plans and application designs to ensure projects are aligned with standards and IT strategy. Approves standards, policies, and procedures.
• Provides expert technical and functional leadership and problem resolution to teams.
• Coordinates with multiple teams and suggests solutions in support of technology needs of the business unit or function served.
• Assigns and reviews work. Allocates appropriate resources to ensure that projects are completed within committed time and budget and are integrated with other software applications.
• Maintains working relationship and coordinates with several teams to integrate project with applications and/or initiatives.
• Coordinates communication about project status to all levels of the organization.
• Prepares and/or provides budget input for ongoing and future expenditures, monitors budget performance, and provides forecasts. Monitors departmental performance against budget.
• Coordinates and oversees recruiting, interviewing, hiring, career development, performance management, pay determination and team communication.

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant experience.
• 8 years or more years previous experience (in addition to education requirement)

B. Preferred Qualifications

• Project Management Certification
• ITIL
• Certified Software Test Engineer
• equivalent

C. Knowledge, Skills and Abilities

• May require in-depth skills in one or more of the following: PeopleSoft HRMS, ERP development, implementation and support, QA management experience and training experience, managing large-scale data centers, ISeries, software analysis design and development, application development projects, programming/relational database, data warehousing, application testing, project lifecycle methodology, analytical skills, general IT knowledge, budgeting, accounting and finance, communication skills, executive leadership, strategic planning and simultaneous project management of multiple projects.

D. Preferred Knowledge, Skills and Abilities

• Possess advanced, hands-on proficiency in SAS, Python, SQL, statistical modeling, and predictive analytics. Must be capable of independently writing code, developing complex analytical models, troubleshooting technical challenges, and translating data into actionable business insights.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

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ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.