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Customer Insights & Analytics Manager
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- $85,000 to $95,000 USD / year
The Customer Insights and Analytics Manager partners across Marketing and Customer Experience, Retail Operations, Development, Community Programs, Finance, Information Technology (IT), and…
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Leadership Development Manager - High Potential Programs

Houston, TX, United States

Pay: The expected base pay range for this position across the U.S. is $108,600 - $140,000.

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Job details

Pay: Pay: The expected base pay range for this position across the U.S. is $108,600 - $140,000.
Posting language: English
Posted: Nov 9, 2026

Original job description

I. Job Summary

The Leadership Development Manager - High Potential Programs is the strategic owner and architect of the organization's high-potential leadership development portfolio, responsible for designing, implementing, and continuously improving development experiences that accelerate leadership readiness and strengthen enterprise succession pipelines. This role serves as the primary subject matter expert for high-potential talent development, translating business strategy, talent insights, and succession priorities into scalable development solutions that prepare future leaders to meet evolving business needs.

Combining strategic consulting, program ownership, assessment expertise, facilitation, and stakeholder influence, the Manager develops and manages a comprehensive portfolio of high-potential leadership programs, experiences, and interventions that build the capabilities required for future enterprise leadership success. The role partners closely with HR, Talent Management, business leaders, and executive sponsors to identify development priorities, accelerate leadership growth, and support long-term organizational capability building

II. Essential Duties and Responsibilities

Develop, execute, and maintain a multi-year high-potential leadership development strategy and roadmap aligned to enterprise talent priorities, succession planning outcomes, and future leadership capability requirements.
Design, implement, and continuously evolve the organizations portfolio of high-potential leadership development programs, acceleration experiences, and talent interventions that strengthen leadership pipelines and organizational bench strength.
Conduct ongoing analysis of leadership readiness, succession pipelines, promotion trends, and capability gaps to inform high-potential development priorities.
Translate talent review insights, succession planning outcomes, and business strategy into targeted high-potential development investments and solutions.
Regularly communicate high-potential program strategy, priorities, outcomes, and program roadmaps with stakeholders to drive visibility and engagement with key offerings.
Manages facets of leadership programs including design/development and success metrics of the program as well as vendor relationships and program budget.
Partner with Talent Management and HR leaders to ensure high-potential programming is integrated with succession planning, talent review, and enterprise talent strategies ensuring the successful implementation and continuous improvement of the leadership programs.
Serve as lead facilitator for critical components of enterprise high-potential programs, delivering engaging and impactful learning experiences that challenge participants’ thinking and accelerate leadership growth.
Provides leadership coaching, mentoring and guidance to participants within cohorts to help them achieve learning goals and enhance leadership capabilities.
Develop and execute communication strategies to effectively launch and promote leadership development programs, ensuring stakeholder engagement through various channels and technology.
Using principles of adult learning and learner experience design to establish frameworks, participant experiences, and development journey that accelerate readiness for broader leadership roles and critical positions.
Evaluates and reports the effectiveness and impact of the leadership development program and other supporting elements to senior leadership, as well as identifies continuous improvement opportunities.

III. Qualifications

A. Required Qualifications

Bachelor's Degree (accredited), in Organizational Behavior, Organizational Communication, or similar area of study, or in lieu of degree
High School Diploma and 4 years of relevant experience
7 years Previous experience supporting the development of leaders through programmatic delivery and coaching (in addition to education requirement).

B. Preferred Qualifications

C . Knowledge, Skills and Abilities

Strong leadership skills
Sstrong communication skills and have the ability to effectively engage with senior stakeholders
Must have compelling and engaging delivery platform skills and have the ability to engage trainees in discussions during training workshops/sessions or one-on-one conversations.
Is a strategic and systems thinker with the ability to draw new insights from complex information and issues
Must have strong listening, coaching and feedback skills
Ability to encourage commitment to action and development of personal growth
Ability to manage group dynamics, work well with managing multiple teams simultaneously, and relate to people from diverse backgrounds
Must have exceptional verbal and written communication skills
Must have strong time management skills and be an effective multi-tasker
Strong knowledge of Microsoft Word Suite and Teams platform

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Pay: The expected base pay range for this position across the U.S. is $108,600 - $140,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Travel Requirements Occasional travel may be required based on business needs, stakeholder partnerships, and leadership development program support.

V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

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Skills

Leadership
Process improvement
Coaching
Communication skills
Stakeholder management
Adult education
Time management
Microsoft Word
Microsoft Teams

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