Dispatcher- EMT Certification Required

Description Under the supervision of the Medical Communications Center Leadership, the Dispatcher is responsible for coordinating and dispatching interfacility transfers, including IFT/Flight, SCT/ALS, BLS, and wheelchair transport services. The successful candidate will ensure efficient and timely dispatching of resources to meet patient needs and organizational goals.

Role and Responsibilities · Coordinate and dispatch ambulance services for interfacility transfers, including critical care and flight operations (Rotor/Fixed). · Manage and prioritize requests for transport, ensuring optimal allocation of resources for SCT/ALS and BLS levels of care. · Demonstrates a clear understanding of the specialty care arena, including associated procedures, and can delineate which interventions require SCT-P or RN-level care. When questions arise, effectively communicate with the nursing team to determine the most appropriate level of care. · Maintain compliance with HIPAA regulations, state EMS communication standards, and company policies. · Handle wheelchair transport logistics, ensuring safe and timely service for patients with mobility needs. · Operate crew radio systems, maintaining clear and effective communication with field staff. · Utilize system status management (SSM) to monitor and update the status of all units, ensuring resources are strategically positioned. · Ensure all ambulance/aircraft time stamps are accurate in real-time, constantly scanning board to ensure any necessary real-time changes are made to provide the best ETA to all facilities · Knowledge of contractual and priority response times for all facilities associated with zones in question · Escalation of any facility concerns or problems to leadership immediately including extended ETA’s above and beyond contractual requirements · Notifications and resolution of incomplete crew configurations such as single crew members to leadership in real time · Optimization of board to ensure maximum utilization of crews without degradation of response or on time requirements, nor contractual or customer satisfaction. · Provide real-time status updates to ensure all stakeholders are informed and aligned.

Qualifications and Education Requirements · Must be 19 years old or older at time of hire for insurance purposes · High School Diploma or GED equivalent, associate degree in business administration, statistics, or training and development preferred · Current NREMT certification. · Excellent written and verbal and communication skills · Must be available for recall in times of crisis or when needed due to staffing issues · One year of supervisory experience · Knowledge of medical terminology and writing patient care reports · Ability to sit and remain stationary for prolonged periods of time, standing as needed · Must be able to bend, reach, or move within assigned work location as job duties require · Ability to view computer monitor and other technology screens for extended periods (more than 8 hours) · Occasionally lift or move up to 25 lbs. · Ability to work rotating shifts, including nights, weekends, and holidays, to support 24/7 operations. · Ability to pass a pre-employment drug test · Ability to pass a pre-employment background check · Ability to read, speak, and write English · Proficient in general computer literacy.

Preferred Skills · Excellent customer service skills · Strong Problem-solving skills · Ability to remain calm under pressure · Previous communications center experience

We'd love for you to join the Butler Medical Transport team!