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Added 30 mins ago
Data Engineer/Architect
Leidos
Remote, United States
Leidos has an exciting opportunity for an experienced Data Engineer/Architect to support the design of a new data foundation. This foundation will support generative AI applications,…
Added 30 mins ago
Expert Level Systems Engineer
SHINE Systems & Technologies
Fort Belvoir, VA
…scheduling, reliability, resiliency, services development, integration, test and evaluation, maintainability and analysis across the National System of Geospatial-intelligence (NSG), Allied…
Added 30 mins ago
Systems Engineer - Scrum Master
Nightwing
Sterling, VA
Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges.…
Added 30 mins ago
Senior Data Engineer (AWS & Databricks)
General Dynamics Information Technology
Fairfax, VA
…challenging projects and grow a rewarding career. The Senior Data Engineer will leverage their expertise with AWS Cloud and the Databricks platform to help the CMM Data Modernization and…
Added 30 mins ago
ENGINEER WELDING 1
Huntington Ingalls Industries
Newport News, VA
…together at the forefront of technology, manufacturing, and integration of the most powerful and survivable naval ships in the world. Want to be part of the team? Apply today! We look…
Added 30 mins ago
ENGINEER SOFTWARE 1
Huntington Ingalls Industries
Newport News, VA
…together at the forefront of technology, manufacturing, and integration of the most powerful and survivable naval ships in the world. Want to be part of the team? Apply today! We look…
Added 31 mins ago
Lead AI Software Engineer
Wells Fargo
MCLEAN, VA
We are seeking an AI Engineer to help design, build, and deliver next-generation AI-enabled applications and agentic systems. This role combines hands-on engineering across frontend…
Added 31 mins ago
Senior AI Software Engineer
Wells Fargo
MCLEAN, VA
We are seeking an Senior AI Engineer to help design, build, and deliver next-generation AI-enabled applications and agentic systems. This role combines hands-on engineering across frontend…
Added 31 mins ago
Senior Detection Engineer
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Arlington, VA
Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges.…
Added 31 mins ago
RF Test Engineer, Senior
BOOZ, ALLEN & HAMILTON, INC.
King George, VA
As an RF Test Engineer, you understand the workings behind complex systems. That knowledge is key when it comes to prototype development for Directed Energy ( DE ) systems and capabilities.…
Added 31 mins ago
Pulsed Power Engineer, Senior
BOOZ, ALLEN & HAMILTON, INC.
King George, VA
As an electrical engineer, you understand the workings behind complex systems. That knowledge is key when it comes to prototype development for Directed Energy ( DE ) systems and…
Added 31 mins ago
ENGINEER ELECTRICAL 1
HII
Newport News, VA
…together at the forefront of technology, manufacturing, and integration of the most powerful and survivable naval ships in the world. Want to be part of the team? Apply today! We look…
Added 31 mins ago
ENGINEER ELECTRICAL 5
HII
Newport News, VA
…together at the forefront of technology, manufacturing, and integration of the most powerful and survivable naval ships in the world. Want to be part of the team? Apply today! We look…
Added 31 mins ago
EG
Senior Firewall, VPN & DMZ Network Engineer
Eliassen Group
Norfolk, VA
- $70 to $80 USD / hour
Our client seeks a Firewall, VPN, and DMZ Network Engineer to support the SMIT program for the United States Navy. The role focuses on designing, implementing, and maintaining network…
Added 31 mins ago
Zero Trust Engineer, Lead
BOOZ, ALLEN & HAMILTON, INC.
McLean, VA
…interoperable, and compliant with DoW directives. As a senior ZT engineer, you will drive the adoption of Zero Trust principles, lead integration efforts across cloud and on-premises…
Added 31 mins ago
EG
Cloud Engineer
Eliassen Group
Richmond, VA
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
Senior Software Engineer (Data Engineering)
Workday, Inc.
CA · GA
You are a highly motivated and skilled Software engineer with a passion for data engineering and machine learning. You strive to apply technology to drive real impact on Workday's business…
Added 2 hours ago
BA
Modeling and Simulation Engineer, Senior
Booz Allen Hamilton
Colorado Springs, CO
- $86,800 to $198,000 USD / year
tware such as Advanced Framework for Simulation, Integration, Modeling
Added 2 hours ago
BA
Systems Engineer, Senior
Booz Allen Hamilton
Aurora, CO
- $86,800 to $198,000 USD / year
…security space systems by leading agile systems engineering and integration efforts. Your customer will trust you to not only design and develop these systems, but also evolve them with…
Added 3 hours ago
Research General Engineer
U.S. Coast Guard
New London, CT
Summary This vacancy is for a GS-0801-13, Research General Engineer located in the Department of Homeland Security, U.S. Coast Guard, CG R and D CENTER TECHNICAL DIVISION in NEW LONDON,…
Added 3 hours ago
Secure System Engineering Intern (Summer 2027)
RTX Corporation
windsor locks, CT
The Embedded Product Cybersecurity Engineering team is seeking a Secure System Engineer Intern for Summer 2027. Our shared services team supports product development across the company…
Added 3 hours ago
P
Electrical Engineer Manager
Pfizer
Groton, CT
- $99,200 to $165,400 USD / year
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Added 3 hours ago
P
Process Equipment Engineer
Pfizer
Groton, CT
- $99,200 to $165,400 USD / year
We are seeking a Process Equipment Engineer to join the CRD Manufacturing team in Groton, CT. The Process Equipment Engineer will be involved in the design, development and deployment of…
Added 3 hours ago
Spatial Metrology Engineer - CMM
CACI International
Danbury, CT
Support or lead, depending on experience, in the measurement optics in accordance with manufacturing documentation, process documentation and technical requirementsMeasuring components and…
Added 3 hours ago
EG
Cloud Engineer
Eliassen Group
Hartford, CT
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…

Within

Senior Customer Success Manager

San Francisco, CA, United States
Manhattan, NY, United States

$160,000 to $210,000 USD / year

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Job details

Pay: $160,000 to $210,000 USD / year
Experience: This is the role for someone with 5-7 years of relevant experience, including:
Posting language: English
Posted: Nov 3, 2026

Original job description

About Within

Tldr on us: Series B, $91M raised, 7x growth last year.

Digital Transformation gave rise to a $600B consulting Industry. AI Transformation will be 10x bigger and will be delivered through agents. We built that.

Our AI discovers how work actually happens across every team and application, Structures it into a living Context Graph, and Improves it continuously.

ServiceNow mapped 900+ processes in 9 days. DoorDash captured 3,800+ finance operations in 14 weeks. That's not a project. That's compounding intelligence.

OpenAI, Google, DoorDash, and Stripe use Within to transform how they transform. We shipped GPT-4 document chat within 12 hours of OpenAI's API launch.

We move fast, reward agency, and care deeply about our customers, our team, and our mission.

AT WITHIN, YOU WILL THRIVE IF

Velocity: You're seeking a culture of rapid iteration and constant change that turns into lasting impact.
Agency: You're seeking a role where you can take initiative and embody ownership.
Care: You hold yourself to high standards, and enjoy close collaboration with others who care deeply and hold themselves to equally high standards.
Energy: You bring drive and optimism to everything you do. You thrive on finding creative solutions to ambiguous problem statements.

QUALIFICATIONS

Own a $7M–$15M book of enterprise AI accounts and move them from signed contract to realized, provable value - fast.

This is the role for someone with 5-7 years of relevant experience, including:

B2B SaaS pedigree: You've carried a portfolio at a B2B SaaS product company - ideally $7M–$15M in ARR under management - and know what “own the account” actually means: renewal ownership, expansion motion, and the exec relationship, not just delivery/support tickets.
AI deployment fluency: You've shipped or supported live AI/agentic deployments, not just used AI tools. You understand model behavior, prompt/config tuning, data integration constraints, and the change-management lift of getting a company to trust an AI system with real work.
FDE-adjacent technical depth: You've worked alongside - or as - a Forward Deployed Engineer, and you're comfortable enough in the technical weeds (APIs, integrations, data structures) to translate between a customer's technical team and Within's product/engineering org without a translator.
Consulting-grade problem structuring: you know how much process rigor a given account actually needs, and you don't over- or under-engineer it.
Executive presence: You run QBRs and exec readouts as comfortably as a working session with an admin-level user.
Sharp analytical thinking: You reason from usage data and adoption metrics, not vibes, and move between root-cause detail and the board-level narrative in one breath.
Outcome-oriented and scrappy: You hypothesize, hustle, and hone - and treat a stalled account as a puzzle to solve, not a status to report.

Bonus: prior Forward Deployed Engineer, Solutions Engineering, or Applied AI experience; Six Sigma or formal change-management training.

WHAT YOU'LL DO

Own portfolio health end-to-end: Run point on a $7M–$15M book of enterprise accounts sourced through Sales - renewal, expansion, and day-to-day relationship, from kickoff through steady state.
Drive time-to-value: Own structured onboarding and implementation sprints that get customers to their first AI-driven outcome fast, with the same discipline as a 30-day milestone model.
Partner with Forward Deployed Engineering: Work shoulder-to-shoulder with FDEs and technical implementation staff - scope the technical build, translate customer requirements, and stay close enough to catch drift before it becomes a renewal risk.
Run the commercial cycle with Sales: Feed expansion and upsell opportunities directly to your AE, and jointly own the number for your book.
Deliver executive-facing moments: Lead QBRs, value readouts, and adoption reviews that keep sponsors bought in and expand the buying committee.
Spot and scope expansion: Surface unaddressed problems mid-engagement and turn them into a crisply scoped next solution for Sales to sell.
Improve the playbook: Feed field learnings back into onboarding, enablement, and product - you're expected to make this better, not just run it as handed to you.

WHO YOU MIGHT BE

You've carried an enterprise book (ideally $7M–$15M) at a B2B SaaS product company and have the scar tissue to show for it.
You've been close to a real AI/agentic deployment - you know the difference between a demo and something running in production against real customer data.
You're comfortable next to a Forward Deployed Engineer, technical enough to hold your own in an architecture conversation without needing to be the one writing the code.
You're commercially minded - you think in NRR, expansion pipeline, and renewal risk, not just satisfaction scores.
You communicate cleanly across altitude: a crisp Slack to a technical admin, a clean board-ready summary to a sponsor.
You're comfortable in ambiguity - you can scope a problem, build a plan, and move without waiting for perfect information.

WHAT SUCCESS LOOKS LIKE - PRIMARY KPIS

NRR & GRR across your $7M–$15M portfolio
Time-to-value / onboarding SLA attainment across your engagements
Expansion pipeline sourced and handed to Sales, and win rate on those opportunities
Account health / adoption metrics (usage depth, breadth across the buying committee, executive engagement)
Renewal on-time rate and forecast accuracy on your book

BENEFITS

Equity in addition to competitive cash compensation
100% Employer-Paid Medical, Dental & Vision options
Paid Parental Leave
$500 Annual Learning Fund
$150 Monthly Wellness Fund
401k via Betterment
Relocation support to the San Francisco Bay Area (where applicable)

Office-related perks: pre-tax Parking & Transit account, daily curated lunch, always-stocked snacks/drinks, and secure bike storage.

Within is an equal opportunity employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

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Skills

Change management
Analytical skills
Lean manufacturing
Sales
Onboarding

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