Cata Cases Manager

Cata Cases Manager About the role Legend Media LLC, working through its RAVLCO operating brand, supports Cata Cases within the Liberty Legal Network. Cata Cases coordinates targeted video-mailer campaigns for participating law firms serving people affected by catastrophic motor vehicle accidents. The Cata Cases Manager owns daily operational execution, campaign readiness, vendor coordination, data quality, and reporting. This is a hands-on management role for someone who has led operations and improved recurring workflows with measurable results. Essential responsibilities

• Own the operating calendar from approved data requests through mailing-file preparation, campaign handoffs, delivery tracking, and reporting; establish clear owners, deadlines, and escalation points.
• Coordinate approved data vendors, mailer providers, and internal contributors. Verify order criteria, markets, date ranges, quantities, pricing, and delivery commitments; resolve exceptions and track vendor performance.
• Build and enforce quality checks for duplicates, addresses, required fields, exclusions, version control, and record counts. Reconcile ordered, received, approved, and mailed records before release.
• Lead assigned contributors by setting priorities, delegating work, checking capacity and quality, coaching execution, and documenting follow-through. Confirm any direct-report and personnel authority with leadership.
• Maintain ClickUp workflows, SOPs, checklists, and backup coverage. Investigate recurring delays or defects and implement approved process improvements or automations.
• Monitor landing pages, forms, phone numbers, links, and campaign handoffs using approved test methods. Coordinate corrections with Product, Systems, QA, and Operations.
• Track turnaround time, on-time handoffs, error and rework rates, vendor exceptions, campaign volumes, and approved costs. Give leadership concise updates on results, risks, owners, and next actions.
• Protect sensitive information and use only approved sources, accounts, tools, collection methods, and purposes. Pause affected work when permissions, required approvals, or data integrity are unclear.

Required qualifications

• Five or more years of relevant operations, project delivery, campaign operations, or comparable experience, or an equivalent record of responsibility and results.
• At least two years leading a team, vendors, or cross-functional workflows, with evidence of accountability for outcomes, prioritization, coaching, and process improvement.
• Strong Excel or Google Sheets skills, including lookups, pivot tables, reconciliation, duplicate checks, and practical quality controls.
• Experience owning recurring deadlines, SOPs, reporting, vendor issues, and operational handoffs with limited day-to-day direction.
• Clear written and spoken English sufficient for vendor conversations, team coordination, documented instructions, and leadership reporting.
• Sound judgment with confidential information, approval limits, and escalating risks; ability to meet the agreed Eastern Time schedule.

Preferred experience Legal marketing, personal injury lead generation, direct mail or video mailers, approved crash-data or public-record workflows, ClickUp, shared-file controls, CRM reporting, and approved automation tools. A degree is not required when relevant experience demonstrates the required skills. First 90 days

• By day 30: Map the workflow, confirm owners and approvals, audit trackers and data checks, and establish baseline metrics.
• By day 60: Independently manage the recurring operating cadence, vendor follow-up, contributor handoffs, and a reliable weekly performance report.
• By day 90: Deliver at least one documented improvement to turnaround, accuracy, rework, or visibility; demonstrate repeatable execution against agreed targets.

Authority and engagement terms The Manager makes routine operating decisions within approved procedures and budgets. Legal decisions, data-use authorization, campaign legal or advertising approval, contract signatures, spending beyond delegated limits, and personnel decisions remain with authorized leaders. Staffing scope will be confirmed; no specific number of direct reports is promised. Employment or contractor status, the full-time schedule, and applicable terms will be documented before work begins. The manager title alone does not determine overtime exemption or contractor status. Remote work requires dependable connectivity and secure handling of information. Equal opportunity and accommodations Legend Media LLC evaluates applicants on job-related qualifications without unlawful discrimination or retaliation, including on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or other status protected by applicable law. Essential duties may be performed with or without reasonable accommodation. For application assistance or an accommodation, contact Jennifer@ravlco.com.

We are committed to equal opportunity and diversity in the workplace. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. All inquiries and applications are kept confidential.