Technology Support Technician

Two Positions Available

District: Winona ISD Location: Winona, Texas Employment Type: Full-Time Work Schedule: 220 Days Compensation: Negotiable

Position Overview

Winona ISD is seeking two dependable, service-oriented Technology Support Technicians to join our Technology Department. These positions provide daily help desk and technical support to district staff and students, helping maintain reliable access to the technology used for teaching, learning, and district operations.

The ideal candidates enjoy solving problems, communicate clearly, and provide courteous support to users with varying levels of technical experience.

Essential Duties and Responsibilities

• Respond to technology support requests through the district’s help desk system, by phone, and in person.
• Troubleshoot and resolve issues with computers, laptops, Chromebooks, printers, peripherals, and classroom technology.
• Install, configure, update, and maintain district-approved hardware and software.
• Assist users with account access, passwords, email, productivity tools, and other technology applications in accordance with district procedures.
• Troubleshoot basic wired and wireless connectivity issues and refer more complex problems to appropriate technology staff.
• Prepare, deploy, collect, and maintain student and staff devices.
• Document support requests, troubleshooting steps, and resolutions accurately.
• Maintain technology inventory records and assist with equipment repairs, replacements, and warranty service.
• Provide basic guidance to staff and students on the effective and appropriate use of district technology.
• Follow district procedures for cybersecurity, student data privacy, confidentiality, and acceptable use.
• Assist with technology projects, equipment moves, and other related duties as assigned.

Qualifications

Required:

• High school diploma or equivalent.
• Working knowledge of computer hardware, common operating systems, software applications, and basic networking.
• Strong troubleshooting, organizational, and customer service skills.
• Ability to explain technical information in clear, understandable terms.
• Ability to manage multiple requests, prioritize work, and work independently and as part of a team.
• Commitment to maintaining confidentiality and supporting a safe, professional school environment.

Preferred:

• Experience in a help desk, desktop support, computer repair, or similar technical support role.
• Experience supporting technology in a K–12 school environment.
• Familiarity with Windows, ChromeOS, Google Workspace for Education, and/or Microsoft 365.

Work Environment and Conditions

These positions provide support in classrooms, offices, and other district facilities. Duties may include the movement, setup, and installation of technology equipment. Successful candidates must meet applicable district employment requirements, including required background checks.

Application Details

Application Deadline: Open until filled Questions: Contact Kyle Pugh, Director of Technology, kpugh@winonaisd.org