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Added 1 min ago
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Senior Associate, Software Engineer
TIFF Advisory Services
Boston, MA
- $120,000 to $160,000 USD / year
The ideal candidate is a capable software engineer, a strong team player with solid technical skills, has a user-focused mindset, and experience building modern front-end applications…
Added 1 min ago
Software Engineer IV
Potawatomi Federal Solutions, LLC
NC-Durham, NC
Command Cyber Solutions is seeking a Software Engineer IV to serve as the Application Development and Support Lead for our EPA BSMD proposal effort. This role provides technical leadership…
Added 1 min ago
Mechanical Engineer 4
United Launch Alliance
Decatur, AL
Provide technical oversight during fabrication, tooling buyoff, installation, validation, and production support.
Added 1 min ago
Mechanical Engineer 3
United Launch Alliance
Decatur, AL
Coordinate with internal and external fabrication teams, providing clear specifications and technical support.
Added 2 mins ago
Software Engineering Manager, Cloud Observability
Google
Pittsburgh, PA
Master's degree or PhD in Computer Science, or related technical field.
Added 3 mins ago
FEA/CFD Engineer
Productive Resources
Wichita, KS
…the right candidate be a skilled and detail-oriented FEA/CFD Engineer to join our engineering team. The ideal candidate will have extensive experience using Finite Element Analysis (FEA)…
Added 3 mins ago
Forward Deployed Engineer, MT Labs
MCK McKesson Corporation
TX
…automation engineering, solutions engineering, or a related technical field; less experience may be considered with relevant advanced…
Added 3 mins ago
Composites Engineer
Actalent
Greenville, SC
We are looking for a composites engineer with a few years of hands-on experience who is ready to own parts and processes from start to finish. You'll lead the engineering work on assigned…
Added 3 mins ago
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Civil Engineer
Actalent
Brooklyn, NY
- $75,000 to $100,000 USD / year
Job DescriptionThis Civil Engineer role focuses on performing detailed civil design for roadway geometrics, grading, and drainage systems while supporting both private development and…
Added 3 mins ago
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Hardware Systems Engineer
Actalent
Warrenton, VA
- $55 to $98 USD / hour
Coordinate with customers, suppliers, and internal engineering teams to plan and support system deployments, field installations, testing events, and transitions into operational use.
Added 3 mins ago
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Electrical Engineer
Actalent
Columbus, OH
- $29 to $38 USD / hour
Provide ongoing technical support during panel fabrication, equipment assembly, and commissioning, resolving electrical and controls issues as they arise.
Added 3 mins ago
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Embedded Software Engineer
Actalent
Loveland, CO
- $40 to $80 USD / hour
Participate in technical interviews and hands-on exercises to assess and mentor engineering talent.
Added 3 mins ago
Analytics Engineer
Tantalus
Chattanooga, TN
0–2 years of relevant experience in analytics, data science, software development, AI/ML, business intelligence, or a related technical field.
Added 3 mins ago
Analytics Engineer
Tantalus
Raleigh, NC
0–2 years of relevant experience in analytics, data science, software development, AI/ML, business intelligence, or a related technical field.
Added 4 mins ago
Staff Engineer, Team Lead - Core Infrastructure
Motional
Remote, United States
Motional is at the forefront of the driverless revolution. We are looking for a Staff Engineer, Team Lead for Core Infra Test and Support Engineering to build and lead the team that tests…
Added 4 mins ago
Associate PGD Field Engineer - ROI Solar & BESS - FL Panhandle Region
NextEra Energy
Panama City, FL
Florida Power & Light is seeking a technical individual to be part of the FPL Power Generation Solar Operations Team. Associate Power Generation Engineer shall be responsible for the daily…
Added 4 mins ago
Software Development Engineer, Ads AI Core Infra
Amazon.com Services LLC
New York, NY
…top focus areas are to innovate on behalf of our customers, support partner business launches and improve our engineering systems for feature velocity, availability, performance and scale.…
Added 4 mins ago
Software Development Engineer, Ads AI Core Infra
Amazon.com Services LLC
New York, NY
…top focus areas are to innovate on behalf of our customers, support partner business launches and improve our engineering systems for feature velocity, availability, performance and scale.…
Added 4 mins ago
Principal Engineer
NetApp, Inc.
San Jose, CA
NetApp is seeking a Principal Engineer to set the technical direction for the Active IQ platform, defining the architecture and engineering approach for the AI, agentic AI, and intelligent…
Added 5 mins ago
Data Engineer
Kiewit
Omaha, NE · Lenexa, KS
Kiewit Technology Group builds solutions to enable and support our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology…
Added 5 mins ago
Senior Systems Engineer - Cryptographic Systems
General Dynamics Mission Systems, Inc
Dedham, MA
Requires a Bachelor’s degree in Systems Engineering, or a related Science, Engineering, Technology or Mathematics field. Also requires 8+ years of job-related experience, or a Master's…
Added 5 mins ago
Industrial Engineer
Defense Logistics Agency
Robins AFB, GA
Summary See below for important information regarding this job. Responsibilities Serves as an Industrial Engineer with responsibility to participate in the study, design and planning of the…
Added 5 mins ago
Boilermaker Superintendent Job Details | Black & Veatch Family of Companies
Black & Veatch
Cartersville, GA
Interfacing with and monitoring direct hire supervision and/or major subcontractor supervision and field engineering. Ensures project requirements and expectations are met with regards to…
Added 6 mins ago
Advanced Cyber Security Architect/Engineer
Honeywell Technologies
Duluth, GA
As an Advanced Cyber Security Architect/Engineer at the Honeywell Industrial Cybersecurity Centers of Excellent and Innovation, you will lead the research, development, and engineering of…
Added 6 mins ago
Tech Accelerate Graduate Program - Software Engineer I
RELX INC
Alpharetta, GA
…cloud platforms like AWS and Azure. The program focuses on technical and personal development, offering mentorship, performance feedback, and extensive training. Emphasis is placed on…

Wingtra AG

Technical Customer Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

You’ll handle Wingtra’s hardest technical cases in the US East region, the ones that need a surveyor’s judgment, not just a troubleshooting script. Most of your time goes to escalated technical support: complex payload, LiDAR and processing issues you work through with our engineers in Zurich. The rest goes to the field: training dealers, running onsite customer sessions, pilot projects and sales support.

You’ll work daily with the US support team, the US East sales reps, our dealer network and the product and engineering teams in Zurich.

Responsibilities

Most of your time (about 75%) goes to advanced technical support:

Own the hardest cases. You take Tier 2 and Tier 3 escalations for US East customers and dealers, the ones the frontline team can’t close on their own.
Get to the bottom of it. You investigate issues across drone hardware, payloads (RGB, multispectral, LiDAR), flight planning and post-processing.
Work the problem with Zurich. When a sensor or integration issue needs more than a support ticket, you bring in payload partners and Wingtra’s engineers in Zurich to close it out.
Check the data, not just the ticket. You review customer datasets for GCPs, PPK, coordinate systems, photogrammetry and LiDAR outputs, and you tell customers exactly what to fix and how.
Be the person they can count on. For key accounts with an open or recurring issue, you’re the one technical point of contact, so they always know where things stand.
Keep the record straight. You manage cases, customer history and RMA logistics in HubSpot, and you flag upsell signals to the sales team along the way.
Turn hard cases into shared knowledge. You write up solved escalations as Knowledge Base articles and internal troubleshooting guides, so the next case goes faster.
Close the loop with product. You feed recurring issues back to product and engineering, so they hear what customers keep running into.

The rest (about 25%) is professional services and field work:

Get our dealers up to speed. You run onboarding and certification trainings for dealers, in person and remote.
Get hands-on with customers. You lead onsite trainings, pilot projects and product demos.
Back up sales when it counts. Late in a deal, you join sales reps for technical demos, workflow reviews and the survey-specific questions only a surveyor can answer.

Requirements

You have a bachelor’s degree in geomatics, surveying, civil engineering, GIS or a related technical field, or equivalent experience.
You’ve spent 3+ years in the geospatial or surveying industry, with hands-on field and office survey work behind you.
You have a working knowledge of survey control, GNSS, RTK/PPK, coordinate systems and accuracy reporting.
You’ve processed photogrammetry or LiDAR data in tools like Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS or ArcGIS.
You troubleshoot in a structured way, and you have the patience to see a hard case through to root cause.
You write and speak English clearly, and you can explain a technical problem to a customer, a dealer or an engineer.
You’re based on the US East Coast and ready to travel to customer and dealer sites there, roughly 20-30% of your time.

Plus

A Professional Land Surveyor (PLS) license, or working toward one.
Hands-on with UAV (drone) mapping workflows and payload integrations.
A background in technical support, customer success or pre-sales for a technical product.
Comfortable working in HubSpot, Zendesk or a similar CRM and ticketing system.
Confident delivering trainings or technical presentations.
Time spent at a startup.

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

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More about this job

Skills

Customer service
Troubleshooting
Technical support
Analyse issues
Logistics
HubSpot
Sales
Onboarding
Workflow
Geomatics
Surveying
Civil engineering
GIS
Reporting
Pix4D
Agisoft Metashape
QGIS
ESRI ArcGIS
Troubleshoot
Interact verbally in English
Zendesk
Presentation skills
Teamwork

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