Jobs in the United States

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Founding Engineer, Agentic Systems
Champ AI
San Francisco, CA
Champ AI is building a multimodal work-agent orchestration platform that helps ops/support/compliance teams automate end-to-end workflows - not just "chat with docs." We're building agentic…
Added just now
Junior Full Stack Engineer
Co-Intelligence Labs
Austin, TX
Support deployment processes on AWS and learn about CI/CD pipelines, environment management, and production systems
Added 1 min ago
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Implementation Engineer
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Bend, OR · Las Vegas, NV
- $70,000 to $80,000 USD / year
As a Implementation Engineer, you’ll be the bridge between our technology and our customers’ success. You’ll manage onboarding, troubleshoot integrations, and ensure seamless adoption of…
Added 2 mins ago
Senior Software Engineer
Marble Technologies
Lincoln, NE · Omaha, NE
…processing industry. Marble is seeking a full-time Senior Software Engineer who is ready for a challenge and eager to design, implement, and support automation solutions that are…
Added 2 mins ago
Senior Data Engineer
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Lincoln, NE · Omaha, NE · Cambridge, MA
…processing industry. Marble is seeking a full-time Senior Data Engineer who is ready for a challenge and eager to design, implement, and support automation solutions that are transforming…
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Controls Engineer
Marble Technologies
Lincoln, NE · Omaha, NE
As a Controls Engineer at Marble, you will help lead the development and support of advanced control systems for our intelligent, automated food processing solutions. You will work at the…
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Sr. Backend Engineer
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- IRR 800,000,000 to IRR 1,200,000,000 IRR / year
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Senior DevOps Engineer
Ngo Consulting Partners
Remote, United States
We’re seeking an experienced Senior DevOps Engineer to maintain and expand our multi-cloud infrastructure, provide on-call support, and collaborate closely with our engineering team through…
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Junior Software Engineer (QA & Automation)
Ngo Consulting Partners
Remote, United States
- $28 to $38 USD / hour
This role is ideal for an early-career engineer excited to work on AI and data-driven products. You’ll help ensure the accuracy, consistency, and reliability of our systems while learning…
Added 3 mins ago
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Data Engineer
Remote, United States
- $120,000 to $130,000 USD / year
Staritas is seeking a highly motivated Data Engineer to join our growing Technology team. In this role, you will design, build, and optimize scalable data solutions that support our…
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Software Engineer III
Remote, United States
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Configuration Management Engineer
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…company specializing in business, analytical and information systems solutions with top talent who create exceptional results for our clients. We support mission-critical programs in the…
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Senior Software Engineer
Catapult Consultants, LLC
Henrico, VA
…company specializing in business, analytical and information systems solutions with top talent who create exceptional results for our clients. We support mission-critical programs in the…
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Integration Engineer - Fintech Platform
Sonar Search
Remote, United States
Our client, a fast-growing fintech startup, is seeking an Integration Engineer to build and maintain critical data integrations for their financial analytics platform. Success in this…
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Electrical Engineer - Subsea Motion Control & Power Electronics
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- $125,000 to $150,000 USD / year
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Senior Full-Stack Engineer
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An excellent, confident engineer: You know how to build robust systems cleverly and efficiently, and you choose the right technology for the task.
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Senior Generative AI Engineer / Architect
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・Job Title: Senior Generative AI Engineer / Architect
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AI Scientist / Engineer (Data Science & Analytics)
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We are seeking an experienced AI Scientist / Engineer to develop and implement data-driven analytics solutions that support AI adoption, operational efficiency, and business…
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Backend Engineer
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We are seeking a dynamic and passionate Backend Software Engineer to join our innovative development team. In this role, you will be at the forefront of designing, developing, and…
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Software Engineer, AI & Automation
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- $55 to $65 USD / hour
We are hiring a Software Engineer, AI & Automation to work alongside Stephan and build, improve, and support the software that runs Ace's internal operations.
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Software Engineer
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Design and implement scalable systems that support complex enterprise workflows
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Cloud & IT Operations Engineer
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Bainbridge Health is hiring a Cloud & IT Operations Engineer to own core internal IT administration and employee support across Google Workspace, Mosyle, and company devices, while also…
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Backend Software Engineer
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Staff/Senior Backend Engineer
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Senior Software Engineering Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…continuously and drives engineering excellence. If you are a software engineer who is passionate about developing people and looking to have a huge impact at Microsoft in AI, this could be…

Wingtra AG

Technical Customer Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

You’ll handle Wingtra’s hardest technical cases in the US East region, the ones that need a surveyor’s judgment, not just a troubleshooting script. Most of your time goes to escalated technical support: complex payload, LiDAR and processing issues you work through with our engineers in Zurich. The rest goes to the field: training dealers, running onsite customer sessions, pilot projects and sales support.

You’ll work daily with the US support team, the US East sales reps, our dealer network and the product and engineering teams in Zurich.

Responsibilities

Most of your time (about 75%) goes to advanced technical support:

Own the hardest cases. You take Tier 2 and Tier 3 escalations for US East customers and dealers, the ones the frontline team can’t close on their own.
Get to the bottom of it. You investigate issues across drone hardware, payloads (RGB, multispectral, LiDAR), flight planning and post-processing.
Work the problem with Zurich. When a sensor or integration issue needs more than a support ticket, you bring in payload partners and Wingtra’s engineers in Zurich to close it out.
Check the data, not just the ticket. You review customer datasets for GCPs, PPK, coordinate systems, photogrammetry and LiDAR outputs, and you tell customers exactly what to fix and how.
Be the person they can count on. For key accounts with an open or recurring issue, you’re the one technical point of contact, so they always know where things stand.
Keep the record straight. You manage cases, customer history and RMA logistics in HubSpot, and you flag upsell signals to the sales team along the way.
Turn hard cases into shared knowledge. You write up solved escalations as Knowledge Base articles and internal troubleshooting guides, so the next case goes faster.
Close the loop with product. You feed recurring issues back to product and engineering, so they hear what customers keep running into.

The rest (about 25%) is professional services and field work:

Get our dealers up to speed. You run onboarding and certification trainings for dealers, in person and remote.
Get hands-on with customers. You lead onsite trainings, pilot projects and product demos.
Back up sales when it counts. Late in a deal, you join sales reps for technical demos, workflow reviews and the survey-specific questions only a surveyor can answer.

Requirements

You have a bachelor’s degree in geomatics, surveying, civil engineering, GIS or a related technical field, or equivalent experience.
You’ve spent 3+ years in the geospatial or surveying industry, with hands-on field and office survey work behind you.
You have a working knowledge of survey control, GNSS, RTK/PPK, coordinate systems and accuracy reporting.
You’ve processed photogrammetry or LiDAR data in tools like Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS or ArcGIS.
You troubleshoot in a structured way, and you have the patience to see a hard case through to root cause.
You write and speak English clearly, and you can explain a technical problem to a customer, a dealer or an engineer.
You’re based on the US East Coast and ready to travel to customer and dealer sites there, roughly 20-30% of your time.

Plus

A Professional Land Surveyor (PLS) license, or working toward one.
Hands-on with UAV (drone) mapping workflows and payload integrations.
A background in technical support, customer success or pre-sales for a technical product.
Comfortable working in HubSpot, Zendesk or a similar CRM and ticketing system.
Confident delivering trainings or technical presentations.
Time spent at a startup.

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

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More about this job

Skills

Customer service
Troubleshooting
Technical support
Analyse issues
Logistics
HubSpot
Sales
Onboarding
Workflow
Geomatics
Surveying
Civil engineering
GIS
Reporting
Pix4D
Agisoft Metashape
QGIS
ESRI ArcGIS
Troubleshoot
Interact verbally in English
Zendesk
Presentation skills
Teamwork

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