Jobs in the United States

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Added 1 min ago
Federal Principal Product Support Engineer, (Clearance Required - Secret), Oklahoma City, OK, Dallas or Houston, TX or Montgomery, AL
HPE
All, OK
HPE is seeking a Principal Product Support Engineer (Level 4) to serve as the primary technical bridge between on-site federal customer teams and HPE’s Business Unit engineering…
Added 1 min ago
Senior Cloud Developer
HPE
Ft. Collins, CO
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
Added 2 mins ago
TT
Senior Backend Software Engineer
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $400,000 USD / year
Join the engineering team at a consumer gaming company, building backend systems that support core product experiences and business growth. This role offers substantial ownership, from…
Added 3 mins ago
Manager, AI Factory Deployment Data Center
NVIDIA USA
Remote, United States
…expanded to encompass personal computer games, movie production, product design, medical diagnosis and scientific research. Today, visual computing is becoming increasingly central to how…
Added 6 mins ago
Senior Information Security Engineer
Walrus
Remote, United States
…and maintainability. You are comfortable with the idea that product design should be data-driven, using evidence rather than…
Added 6 mins ago
Senior Infrastructure Engineer
Walrus
Remote, United States
…and maintainability. You are comfortable with the idea that product design should be data-driven, using evidence rather than…
Added 14 mins ago
O
Principal Network Engineer
Oracle
Santa Clara, CA · Seattle, WA · Reston, VA
- $114,600 to $234,600 USD / year
…and Multicloud Connectivity. As a hands-on Principal Network Engineer, you’ll serve as a technical lead for a key area of the team’s work. You’ll work with customers to understand network…
Added 14 mins ago
O
Senior Network Engineer
Oracle
Santa Clara, CA · Seattle, WA · Reston, VA
- $91,400 to $187,000 USD / year
…Regions and Multicloud Connectivity. As a hands-on Senior Network Engineer, you’ll work with customers on network requirements, develop network designs and standards, and help establish…
Added 20 mins ago
Manufacturing Engineer I
Manpower Engineering
Chetek, WI
Our client is seeking a Manufacturing Engineer I to join their team in the Quick Coupling Division, supporting the design, implementation, and continuous improvement of manufacturing…
Added 22 mins ago
TI
Field Service Engineer
TRUMPF Inc.
Denver, CO
- $27 to $44 USD / hour
Must have strong problem-solving and excellent organization skills
Added 22 mins ago
Staff Applied AI Engineer - Pre-Sales
Snorkel AI
New York City, NY · San Francisco, CA · NY · Palo Alto, CA
As an Applied AI Engineer (Pre-Sales), you will partner closely with Sales and our AI Solution Practice Leaders during pre-sales engagements. You will lead technical discovery and solution…
Added 23 mins ago
SL
Manufacturing Quality Engineer
Spectra Logic
Boulder, CO
- $98,000 to $118,000 USD / year
Location: Candidates must reside within commuting distance of our Boulder, CO office
Added 23 mins ago
A(
Senior Software Architect Engineer
Auria (Boecore LLC)
Colorado Springs, CO
- $129,000 to $184,000 USD / year
Translate Requirements into Mission-Ready Software: Act as a Product Owner, gathering critical requirements from stakeholders, including government end users, integrators, and other…
Added 23 mins ago
CC
Design Quality Engineer
CONMED Corporation
Denver, CO
- $40,123 USD / year
The Design Quality Engineer is responsible for supporting all quality engineering activities to support the new product life cycle, from concept to commercialization, and sustaining…
Added 27 mins ago
Fluid Systems Engineer III – New Glenn Third Stage (GS3)
Blue Origin Personnel, LLC
Denver, CO
We are looking for a design engineer with experience in flight vehicle fluid systems to act as a Cognizant Engineer (CogE), supporting the development and delivery of a New Glenn upper…
Added 27 mins ago
Fluid Systems Engineer III - New Glenn Third Stage (GS3)
Blue Origin Personnel, LLC
Denver, CO
We are looking for a design engineer with experience in flight vehicle fluid systems to act as a Cognizant Engineer (CogE), supporting the development and delivery of a New Glenn upper…
Added 30 mins ago
TT
Founding Senior Engineer
True Talent Solutions Partners
New York, NY
- $175,000 to $225,000 USD / year
Join an early-stage AI company building a growth platform for consumer brands. As the second engineer, you will build core product and infrastructure while helping shape the engineering…
Added 30 mins ago
TT
Full Stack Engineer
True Talent Solutions Partners
San Francisco, CA
- $230,000 to $300,000 USD / year
Join a product engineering team building software that helps organizations improve the reliability of AI agents in production. This backend-leaning full-stack role combines…
Added 30 mins ago
TT
Product Engineer
True Talent Solutions Partners
San Francisco Bay Area, CA
- $185,000 to $485,000 USD / year
On-site five days per week in the San Francisco Bay Area
Added 30 mins ago
Software Engineer/Developer
Northstrat
Dulles, VA
Must have an active US government TS/SCI clearance
Added 45 mins ago
Principal Engineer - Protection
Schweitzer Engineering Laboratories, Inc.
Pullman, WA
…Serve as the strategic bridge between customers, Marketing, Product Management, Sales & Customer Service, Engineering Services, and R&D, transforming ideas, insights, and emerging…
Added 1 hour ago
CAD Designer (Behind-The-Meter Power Infrastructure)
Tract Capital Management, LP
Alexandria, VA · Denver, CO · Seattle, WA
…including horizontal powered land, vertical development, and product…
Added 1 hour ago
SO
Senior Solutions Engineer (SASE) - TRANSPARENCY POSTING
State of Colorado
CO
- $110,000 to $125,000 USD / year
The Senior Solutions Engineer (SASE) is a senior technical accessibility leader who provides subject matter expertise and technical guidance for the design, development, testing,…
Added 1 hour ago
Sr. Data Engineer
Amentum
Springfield, VA
As a Senior Data Engineer, you will support an exciting National Security mission to position NGA to be the enterprise and community GEOINT data provider, improving the way analysts,…
Added 1 hour ago
Software Development Engineer - Developer Platform
Workday, Inc.
CO
As a Software Engineer on the Developer Platform team, you will build and improve the front-end surfaces and developer tooling that make up the Workday Developer Portal. You will execute…

Wingtra AG

Technical Customer Support Engineer

Remote, United States

Apply on jobs.lever.co About employer

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

You’ll handle Wingtra’s hardest technical cases in the US East region, the ones that need a surveyor’s judgment, not just a troubleshooting script. Most of your time goes to escalated technical support: complex payload, LiDAR and processing issues you work through with our engineers in Zurich. The rest goes to the field: training dealers, running onsite customer sessions, pilot projects and sales support.

You’ll work daily with the US support team, the US East sales reps, our dealer network and the product and engineering teams in Zurich.

Responsibilities

Most of your time (about 75%) goes to advanced technical support:

Own the hardest cases. You take Tier 2 and Tier 3 escalations for US East customers and dealers, the ones the frontline team can’t close on their own.
Get to the bottom of it. You investigate issues across drone hardware, payloads (RGB, multispectral, LiDAR), flight planning and post-processing.
Work the problem with Zurich. When a sensor or integration issue needs more than a support ticket, you bring in payload partners and Wingtra’s engineers in Zurich to close it out.
Check the data, not just the ticket. You review customer datasets for GCPs, PPK, coordinate systems, photogrammetry and LiDAR outputs, and you tell customers exactly what to fix and how.
Be the person they can count on. For key accounts with an open or recurring issue, you’re the one technical point of contact, so they always know where things stand.
Keep the record straight. You manage cases, customer history and RMA logistics in HubSpot, and you flag upsell signals to the sales team along the way.
Turn hard cases into shared knowledge. You write up solved escalations as Knowledge Base articles and internal troubleshooting guides, so the next case goes faster.
Close the loop with product. You feed recurring issues back to product and engineering, so they hear what customers keep running into.

The rest (about 25%) is professional services and field work:

Get our dealers up to speed. You run onboarding and certification trainings for dealers, in person and remote.
Get hands-on with customers. You lead onsite trainings, pilot projects and product demos.
Back up sales when it counts. Late in a deal, you join sales reps for technical demos, workflow reviews and the survey-specific questions only a surveyor can answer.

Requirements

You have a bachelor’s degree in geomatics, surveying, civil engineering, GIS or a related technical field, or equivalent experience.
You’ve spent 3+ years in the geospatial or surveying industry, with hands-on field and office survey work behind you.
You have a working knowledge of survey control, GNSS, RTK/PPK, coordinate systems and accuracy reporting.
You’ve processed photogrammetry or LiDAR data in tools like Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS or ArcGIS.
You troubleshoot in a structured way, and you have the patience to see a hard case through to root cause.
You write and speak English clearly, and you can explain a technical problem to a customer, a dealer or an engineer.
You’re based on the US East Coast and ready to travel to customer and dealer sites there, roughly 20-30% of your time.

Plus

A Professional Land Surveyor (PLS) license, or working toward one.
Hands-on with UAV (drone) mapping workflows and payload integrations.
A background in technical support, customer success or pre-sales for a technical product.
Comfortable working in HubSpot, Zendesk or a similar CRM and ticketing system.
Confident delivering trainings or technical presentations.
Time spent at a startup.

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

Apply on jobs.lever.co About employer

More about this job

Skills

Customer service
Troubleshooting
Technical support
Analyse issues
Logistics
HubSpot
Sales
Onboarding
Workflow
Geomatics
Surveying
Civil engineering
GIS
Reporting
Pix4D
Agisoft Metashape
QGIS
ESRI ArcGIS
Troubleshoot
Interact verbally in English
Zendesk
Presentation skills
Teamwork

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Work requirements

Jobs in the United States