Jobs in the United States

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Added 1 min ago
Project Engineer 1
J.E. Dunn Construction Group Inc P
Denver, CO
The Project Engineer will complete and support construction and field execution responsibilities for construction projects utilizing construction fundamentals and company best practice…
Added 1 min ago
Building Engineer
Union Bank & Trust
Lincoln, NE
Position Summary: The Facilities Building Engineer inspects building systems including fire alarms, HVAC, and plumbing to ensure operation of equipment is within design capabilities and…
Added 1 min ago
Payroll Specialist
Traylor Bros. Inc.
Evansville, IN
Innovation. We have the ability to engineer creative solutions to overcome any obstacle.
Added 1 min ago
Electrical Engineer Intern - Summer 2027
Clean Harbors
Fallon, NV
Safety-Kleen Systems, a Clean Harbors company in Fallon, NV, is seeking a Electrical Engineer Intern to join our safety-focused team. This internship provides students with the opportunity…
Added 1 min ago
Mechanical Engineer Intern - Summer 2027
Clean Harbors
Wichita, KS
Safety-Kleen Systems Wichita is seeking a Mechanical Engineer Intern to join our safety-focused team. This internship provides students with the opportunity to gain hands-on experience…
Added 1 min ago
O
Principal Application Software Engineer
Oracle
United States
- $99,600 to $209,500 USD / year
Assist in technical skill development, career growth, and knowledge sharing within the team.
Added 1 min ago
O
Lead Principal Application Software Engineer
Oracle
United States
- $104,600 to $264,100 USD / year
Defines cross-team API governance and dependency management frameworks.
Added 1 min ago
O
Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
Join Oracle Cloud Infrastructure (OCI) as a Principal Core Infrastructure Engineer and play a pivotal role in shaping the future of cloud computing. In this role, you will lead the design,…
Added 1 min ago
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Principal Software Engineer, Core Infrastructure
Oracle
Reston, VA
- $114,600 to $234,600 USD / year
As Oracle Cloud Infrastructure (OCI) continues its rapid expansion, we are seeking a skilled Software Engineer to join our newly established Cloud Performance Organization. This team plays…
Added 1 min ago
Process Safety Engineer
Arclin
Alpharetta, GA
Arclin is seeking a skilled and proactive Process Safety Engineer to join our team. The successful candidate will be responsible for ensuring the safety and reliability of our chemical…
Added 2 mins ago
Lead Engineer, IT Compliance, Data Integrity
JuN - Seattle Dexter
Bothell, WA
The Lead Engineer, IT Compliance, Data Integrity is an individual contributor within the Cell Therapy Information Technology organization supporting Bristol Myers Squibb's Bothell, WA…
Added 3 mins ago
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Lead Test Engineer
Schweitzer Engineering Laboratories, Inc.
WA
- $107,600 to $161,500 USD / year
We set starting pay based on job-related factors such as your experience, training, knowledge, and skills. We are looking to fill this position at the Lead Test Engineer level, and we…
Added 3 mins ago
Associate Project Engineer - Protection
SEL Engineering Services, Inc.
ID
Working knowledge of Vision or other project management tracking software
Added 3 mins ago
Field Engineer
PBSGC Marine Group
Baton Rouge, LA
Civil construction management experience in addition to the above education and/or experience of at least five years is required. Proficient knowledge of Microsoft Office Suite (Word,…
Added 3 mins ago
IT Software Engineer 4
3Core Systems, Inc
Chicago Heights, IL
Making and Critical Thinking: Knowledge of the decision-making process and
Added 4 mins ago
Early Career Structural Engineer (Buildings)
WSP
New York, NY · NY
WSP is currently initiating a search for a Full-Time Early Career Structural Engineer for our New York, NY office. Be involved in projects with our Property & Buildings Team and be a part…
Added 5 mins ago
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AV Technician III
Astreya Partners, LLC
San Francisco, CA
- $23.49 to $37.1 USD / hour
service-ticket management. Occasional travel to other client offices may be
Added 5 mins ago
Junior Test Engineer (DEA)
Expression
Arlington, VA
Expression is seeking a Junior Test Engineer to support the Drug Enforcement Administration (DEA) Investigative Case and Data Ecosystem (ICDE) modernization effort. The program is focused…
Added 5 mins ago
Senior Quality Engineer
Leonardo DRS, Inc.
Danbury, CT
…navies around the world. We’re looking for a Senior Quality Engineer in Danbury who can turn demanding requirements into practical quality plans, help teams solve problems at their source,…
Added 5 mins ago
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Quality Engineer - 2nd Shift
GTI Fabrication
Goodyear, AZ
- $85,000 to $110,000 USD / year
GTI is seeking a detail-oriented and driven Quality Engineer to support and enhance our ISO 9001 Quality Management System (QMS) while ensuring product quality, operational excellence, and…
Added 5 mins ago
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Quality Engineer - 1st Shift
GTI Fabrication
Goodyear, AZ
- $85,000 to $110,000 USD / year
GTI is seeking a detail-oriented and driven Quality Engineer to support and enhance our ISO 9001 Quality Management System (QMS) while ensuring product quality, operational excellence, and…
Added 5 mins ago
Engineer- Controls II USA (Crew C)
First Solar (US)
New Iberia, LA
Proven understanding/knowledge and experience in controls engineering techniques and practices which would be required for global facilities including North America, Asian, and European…
Added 6 mins ago
Quality Engineer
Performance Seats
Spartanburg, SC
…composites manufacturing will be taught on the job, but the Quality Engineer will be leading work to define and establish quality processes in pursuit of an ISO 9001…
Added 6 mins ago
Sr Site Reliability Engineer
State Employees' Credit Union
United States
Strong knowledge of distributed storage technologies like NFS, HDFS, CephFS, and Amazon S3, as well as dynamic resource management frameworks like Apache Mesos, Kubernetes, or Yarn
Added 6 mins ago
OT Network Engineer - Pharmaceutical
AstraZeneca
Tarzana, CA · Los Angeles, CA · Los Angeles
- Oversee budget management and resource allocation, including capital expenditure planning, financial program evaluation, and preparation of management reports covering performance…

Wingtra AG

Technical Customer Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

You’ll handle Wingtra’s hardest technical cases in the US East region, the ones that need a surveyor’s judgment, not just a troubleshooting script. Most of your time goes to escalated technical support: complex payload, LiDAR and processing issues you work through with our engineers in Zurich. The rest goes to the field: training dealers, running onsite customer sessions, pilot projects and sales support.

You’ll work daily with the US support team, the US East sales reps, our dealer network and the product and engineering teams in Zurich.

Responsibilities

Most of your time (about 75%) goes to advanced technical support:

Own the hardest cases. You take Tier 2 and Tier 3 escalations for US East customers and dealers, the ones the frontline team can’t close on their own.
Get to the bottom of it. You investigate issues across drone hardware, payloads (RGB, multispectral, LiDAR), flight planning and post-processing.
Work the problem with Zurich. When a sensor or integration issue needs more than a support ticket, you bring in payload partners and Wingtra’s engineers in Zurich to close it out.
Check the data, not just the ticket. You review customer datasets for GCPs, PPK, coordinate systems, photogrammetry and LiDAR outputs, and you tell customers exactly what to fix and how.
Be the person they can count on. For key accounts with an open or recurring issue, you’re the one technical point of contact, so they always know where things stand.
Keep the record straight. You manage cases, customer history and RMA logistics in HubSpot, and you flag upsell signals to the sales team along the way.
Turn hard cases into shared knowledge. You write up solved escalations as Knowledge Base articles and internal troubleshooting guides, so the next case goes faster.
Close the loop with product. You feed recurring issues back to product and engineering, so they hear what customers keep running into.

The rest (about 25%) is professional services and field work:

Get our dealers up to speed. You run onboarding and certification trainings for dealers, in person and remote.
Get hands-on with customers. You lead onsite trainings, pilot projects and product demos.
Back up sales when it counts. Late in a deal, you join sales reps for technical demos, workflow reviews and the survey-specific questions only a surveyor can answer.

Requirements

You have a bachelor’s degree in geomatics, surveying, civil engineering, GIS or a related technical field, or equivalent experience.
You’ve spent 3+ years in the geospatial or surveying industry, with hands-on field and office survey work behind you.
You have a working knowledge of survey control, GNSS, RTK/PPK, coordinate systems and accuracy reporting.
You’ve processed photogrammetry or LiDAR data in tools like Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS or ArcGIS.
You troubleshoot in a structured way, and you have the patience to see a hard case through to root cause.
You write and speak English clearly, and you can explain a technical problem to a customer, a dealer or an engineer.
You’re based on the US East Coast and ready to travel to customer and dealer sites there, roughly 20-30% of your time.

Plus

A Professional Land Surveyor (PLS) license, or working toward one.
Hands-on with UAV (drone) mapping workflows and payload integrations.
A background in technical support, customer success or pre-sales for a technical product.
Comfortable working in HubSpot, Zendesk or a similar CRM and ticketing system.
Confident delivering trainings or technical presentations.
Time spent at a startup.

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

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More about this job

Skills

Customer service
Troubleshooting
Technical support
Analyse issues
Logistics
HubSpot
Sales
Onboarding
Workflow
Geomatics
Surveying
Civil engineering
GIS
Reporting
Pix4D
Agisoft Metashape
QGIS
ESRI ArcGIS
Troubleshoot
Interact verbally in English
Zendesk
Presentation skills
Teamwork

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