Jobs in the United States

25+ jobs

Save this search

Added just now
Software Engineer Lead
Arizona State University
United States
Are you an experienced software engineer who excels at creating and enhancing technology solutions for a variety of learner needs? Do you enjoy working in collaborative, mission-driven,…
Added 6 mins ago
SS
Full Stack Software Engineer - Technical Lead, AVP II
State Street
Burlington, MA
- $90,000 to $157,500 USD / year
We are looking for a senior, hands-on software engineer and technical leader to lead the development and continued evolution of the Charles River Self Service Portal (SSP).
Added 9 mins ago
IBM Maximo Senior Business Analyst
NiyamIT
Remote, United States
…customize, and enhance system functionality. You will support system integrations, troubleshoot issues, and drive performance improvements while ensuring alignment with organizational…
Added 13 mins ago
AI Engineer ||
US: Mastercard Technologies, LLC
O'Fallon, MO
The AI Engineer is responsible for designing and delivering AI-powered solutions that improve engineering productivity and business workflows. This role requires a strong foundation in…
Added 14 mins ago
Staff Engineer, Product Software
Equinix (US) Enterprises, Inc.
United States
The Staff Engineer for the daVinci - Network Observability team is the lead technical authority for the design and implementation of Equinix’s global telemetry fabric. You bridge the gap…
Added 18 mins ago
Specialist, Automation Engineer (Onsite)
Merck
Rahway, NJ
The automation engineer role at the Specialist level will serve as technical resource to support new and/or existing facilities across the Small Molecule Process Research & Development (SM…
Added 18 mins ago
Software Engineer-III (Full Stack/API Integration)
TD Bank
Mount Laurel, NJ
The Software Engineer-III (Full Stack/API Integration) leads the creation of comprehensive end-to-end detailed solutions for projects and platforms with overall accountability for the…
Added 19 mins ago
ZH
Senior Software Engineer
Zelis Healthcare, LLC
Morristown, NJ
- $15.92 USD / hour
Senior Software Engineer - Expert Claim Review
Added 20 mins ago
Junior Quantitative Investment Engineer
HarbourVest Partners, LLC
United States
We are looking for a Junior Quantitative Investment Engineer who has a passion for data, technology, automation, and an understanding of finance to join our Quantitative Investment Science…
Added 22 mins ago
Lead Controls Engineer - Major Projects Group
Blattner Company
Remote, United States
Serving as a recognized technical leader within the Major Projects Group, the Lead Controls Engineer drives design quality, consistency, and innovation across concurrent projects spanning…
Added 31 mins ago
SM
Gravitee API Platform Automation Engineer
Select Minds LLC
Dallas, TX
- $130,000 to $140,000 USD / year
Job Title: Gravitee & API Platform Automation Engineer
Added 31 mins ago
IAM Engineer I, II, III, or Senior
Tri-State Generation and Transmission Association, Inc.
Westminster, CO
The IAM Engineer is responsible for engineering, operating, and continuously improving Tri-State’s identity and access management (IAM) capabilities so that the right people and systems…
Added 32 mins ago
Sr Engineer - F&E EOS
Amgen
Washington D.C., DC
Sr Engineer - Maintenance Business Process Owner (BPO), Engineering Operations & Services, Facilities & Engineering
Added 32 mins ago
SharePoint Developer
Koniag Government Services
Washington, DC
Koniag Technology Solutions, Inc a Koniag Government Services company, is seeking a Principal Cloud Security Engineer with a Secret security clearance to support KTS and our government…
Added 33 mins ago
Intune Engineer
Leidos
Washington, DC
Demonstrated success building endpoint operational dashboards and reporting integrations for compliance and SLA tracking.
Added 36 mins ago
IT Systems Engineer I
YipitData
Remote, United States
Design, build, and maintain integrations between internal systems and SaaS platforms (e.g., Okta, Google Workspace, Slack, HRIS, and other business tools)
Added 39 mins ago
Staff Software Engineer
Natera
Remote, United States
As a Staff Software Engineer, you will lead the design, development, and maintenance of the LIMS application and related software. You will be one of the primary technical leads of the…
Added 43 mins ago
WW
Associate Engineer - Infrastructure & Integrations Support
World Wide Technology Holding, LLC
Remote, United States
- $73,200 to $91,500 USD / year
Added 45 mins ago
UF
Software Engineer III
Uber Freight
San Francisco, CA
- $150,000 to $182,000 USD / year
…these include the mobile app for Carriers, the portals and integrations that give Shipper’s access to the platform, tools for our Operations teams, and all the underlying pricing, matching,…
Added 46 mins ago
Staff Machine Learning Engineer
Ethos Life
Remote, United States
We're looking for a Staff Machine Learning Engineer to own the infrastructure that gets our models from development into product and marketing workflows. You'll partner with data scientists…
Added 46 mins ago
Senior IT Applications Engineer II - Automotive Captive Finance
American Honda Motor Co., Inc.
Torrance, CA
…experience with CASS and AF applications, business processes, integrations, batch processing, and production…
Added 48 mins ago
TT
Sales Engineer
True Talent Solutions Partners
San Francisco, CA
- $150,000 to $200,000 USD / year
- Configure and validate integrations with agency management systems, CRMs, carrier portals, and other data sources.
Added 48 mins ago
TT
Forward Deployed Engineer
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $325,000 USD / year
- Develop and maintain backend services, APIs, and integrations that extend an AI agent platform.
Added 49 mins ago
Junior AI and Automation Engineer
Myriad360
United States
You are a curious, hands-on early-career engineer who enjoys learning new technologies and using AI, automation, and software to solve practical business problems. You have built projects…
Added 51 mins ago
Senior Forward Deployed AI Engineer - Strategic Finance
Fanatics Collectibles
NY
…function teams across the company, the Forward-Deployed AI Engineer will serve as an embedded AI-native builder - identifying high-impact problems and rapidly delivering practical…

Wingtra AG

Technical Customer Support Engineer

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

You’ll handle Wingtra’s hardest technical cases in the US East region, the ones that need a surveyor’s judgment, not just a troubleshooting script. Most of your time goes to escalated technical support: complex payload, LiDAR and processing issues you work through with our engineers in Zurich. The rest goes to the field: training dealers, running onsite customer sessions, pilot projects and sales support.

You’ll work daily with the US support team, the US East sales reps, our dealer network and the product and engineering teams in Zurich.

Responsibilities

Most of your time (about 75%) goes to advanced technical support:

Own the hardest cases. You take Tier 2 and Tier 3 escalations for US East customers and dealers, the ones the frontline team can’t close on their own.
Get to the bottom of it. You investigate issues across drone hardware, payloads (RGB, multispectral, LiDAR), flight planning and post-processing.
Work the problem with Zurich. When a sensor or integration issue needs more than a support ticket, you bring in payload partners and Wingtra’s engineers in Zurich to close it out.
Check the data, not just the ticket. You review customer datasets for GCPs, PPK, coordinate systems, photogrammetry and LiDAR outputs, and you tell customers exactly what to fix and how.
Be the person they can count on. For key accounts with an open or recurring issue, you’re the one technical point of contact, so they always know where things stand.
Keep the record straight. You manage cases, customer history and RMA logistics in HubSpot, and you flag upsell signals to the sales team along the way.
Turn hard cases into shared knowledge. You write up solved escalations as Knowledge Base articles and internal troubleshooting guides, so the next case goes faster.
Close the loop with product. You feed recurring issues back to product and engineering, so they hear what customers keep running into.

The rest (about 25%) is professional services and field work:

Get our dealers up to speed. You run onboarding and certification trainings for dealers, in person and remote.
Get hands-on with customers. You lead onsite trainings, pilot projects and product demos.
Back up sales when it counts. Late in a deal, you join sales reps for technical demos, workflow reviews and the survey-specific questions only a surveyor can answer.

Requirements

You have a bachelor’s degree in geomatics, surveying, civil engineering, GIS or a related technical field, or equivalent experience.
You’ve spent 3+ years in the geospatial or surveying industry, with hands-on field and office survey work behind you.
You have a working knowledge of survey control, GNSS, RTK/PPK, coordinate systems and accuracy reporting.
You’ve processed photogrammetry or LiDAR data in tools like Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS or ArcGIS.
You troubleshoot in a structured way, and you have the patience to see a hard case through to root cause.
You write and speak English clearly, and you can explain a technical problem to a customer, a dealer or an engineer.
You’re based on the US East Coast and ready to travel to customer and dealer sites there, roughly 20-30% of your time.

Plus

A Professional Land Surveyor (PLS) license, or working toward one.
Hands-on with UAV (drone) mapping workflows and payload integrations.
A background in technical support, customer success or pre-sales for a technical product.
Comfortable working in HubSpot, Zendesk or a similar CRM and ticketing system.
Confident delivering trainings or technical presentations.
Time spent at a startup.

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

Apply About employer

More about this job

Skills

Customer service
Troubleshooting
Technical support
Analyse issues
Logistics
HubSpot
Sales
Onboarding
Workflow
Geomatics
Surveying
Civil engineering
GIS
Reporting
Pix4D
Agisoft Metashape
QGIS
ESRI ArcGIS
Troubleshoot
Interact verbally in English
Zendesk
Presentation skills
Teamwork

Report this job