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Strategic Client Advisor (Part-Time Consultant)
Quest Defense Systems & Solutions, Inc.
Dallas-Ft. Worth, TX
- Part-time
Leverage your professional network to identify experienced consultants and retired client personnel who can support project delivery.
Added 3 mins ago
Sr. Software Integration Engineer
Rivian
Normal, IL
The Sr. Software Integration Engineer is responsible for integrating, configuring, and validating software across embedded systems and vehicle platforms. This role works closely with…
Added 5 mins ago
Senior Cloud Engineer, Hybrid in RTP, North Carolina
Cisco
Research Triangle Park, NC
…infrastructure with a strong focus on kubernetes, terraform, network, cloud and data center operations. Our team partners with product managers, security, and IT operations to deliver…
Added 5 mins ago
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Software Engineer Data & AI II (Full Time) – United States
Cisco
Research Triangle Park, NC
- Full-time
You are a passionate software engineer with expertise in developing scalable data pipelines, designing robust analytics platforms, and building infrastructure to support machine learning…
Added 5 mins ago
System Engineer SME
General Dynamics Information Technology
Fort Bragg, NC
As a Systems Engineer Sr Principal, the work you’ll do at GDIT will be critically impactful to the mission. You will play a crucial role in providing senior level administration and…
Added 6 mins ago
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Regional Maintenance Manager
CBRE
Raleigh, NC
- $200,000 to $210,000 USD / year
…workplace environment that embraces diversity. Come join our global network of professionals supporting client operations across CBRE. Looking for a rewarding career in…
Added 6 mins ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Raleigh, NC
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 6 mins ago
Senior Financial Planning & Analysis Manager
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Support software capitalization analysis with Accounting and track engineering efficiency metrics (e.g., R&D as a percent of revenue, cost per engineer)
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Highway/Roadway Project Engineer
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Salt Lake City, UT
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Civil Engineer - Highways
AECOM
Colorado Springs, CO
- $60,200 to $80,000 USD / year
AECOM is seeking a Civil Engineer - Highways to be based in Colorado Springs, Colorado.
Added 11 mins ago
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Structural Engineer
AECOM
Atlanta, GA
- $110,000 to $150,000 USD / year
AECOM is seeking a Structural Engineer III to be based in Boston, MA. Alternative locations include Chelmsford, MA or Manchester, NH. In this role, the ideal candidate will lead the design…
Added 11 mins ago
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Senior Consulting Mining Engineer
AECOM
Remote, United States
- $84,000 to $124,000 USD / year
AECOM is seeking a motivated and technically strong Senior Consulting Mining Engineer to join our growing Mining team on a part-time basis, supporting projects across Alaska. The successful…
Added 11 mins ago
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Structural Engineer
AECOM
New York, NY
- $110,000 to $150,000 USD / year
AECOM is seeking a Structural Engineer III to be based in Boston, MA. Alternative locations include Chelmsford, MA or Manchester, NH. In this role, the ideal candidate will lead the design…
Added 11 mins ago
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Structural Engineer
AECOM
Pittsburgh, PA
- $110,000 to $150,000 USD / year
AECOM is seeking a Structural Engineer III to be based in Boston, MA. Alternative locations include Chelmsford, MA or Manchester, NH. In this role, the ideal candidate will lead the design…
Added 11 mins ago
Construction Surveillance Engineer
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Panama City, FL
BB&E is currently looking for a Construction Surveillance Engineer to support the NAVFAC Southeast (SE) Headquarters, Public Works Departments (PWD), and Resident Officer in Charge of…
Added 14 mins ago
Broadcast Engineer (Junior)
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The Broadcast Studio Engineer is responsible for the setup, operation, maintenance, and troubleshooting of all broadcast and studio equipment. This role ensures that the technical aspects…
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Electrical Engineer, Avionics
Vast
Long Beach, CA · Hawthorne, CA
Vast is looking for an Electrical Engineer, Avionics reporting to the Director of E-2 Engineering, to help create the world's highest performing engine for small launchers, while optimizing…
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Staff Test Engineer
Wabtec
Cedar Rapids, IA
The Staff Test Engineer will support IST Engineering in the design, development, and facilitation of high quality integration test procedures. This role will also support the enhancement of…
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Senior Network Automation Engineer
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Jersey City, NJ
- $70 to $73 USD / hour
Our client is seeking a Senior Network Automation Engineer to join their team. As a Senior Network Automation Engineer, you will be part of the Network Engineering and Operations enablement…
Added 17 mins ago
Platform Engineer
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NJ
Working knowledge of Linux and Windows server administration, plus understanding of network, security, and infrastructure principles.
Added 17 mins ago
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Instrumentation & Controls Engineer 2
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Lone Tree, CO · Kansas City, KS · Omaha, NE · Lenexa, KS
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Infrastructure Engineer
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The Infrastructure Systems Engineer is responsible for maintaining, optimizing, and ensuring the availability of the company's IT infrastructure. This includes servers, storage systems, and…
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Senior Security Software Engineer
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Added 19 mins ago
Highway/Roadway Project Engineer
HDR
Salt Lake City, UT
In the role of Project Engineer, we'll count on you to:
Added 20 mins ago
Principal Software Development Engineer
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We are looking for a Principal Software Development Engineer to join our team. This is a Hybrid role, reporting to the Director, Software Engineering in the Engineering department. You will…

Wingtra AG

Technical Customer Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

You’ll handle Wingtra’s hardest technical cases in the US East region, the ones that need a surveyor’s judgment, not just a troubleshooting script. Most of your time goes to escalated technical support: complex payload, LiDAR and processing issues you work through with our engineers in Zurich. The rest goes to the field: training dealers, running onsite customer sessions, pilot projects and sales support.

You’ll work daily with the US support team, the US East sales reps, our dealer network and the product and engineering teams in Zurich.

Responsibilities

Most of your time (about 75%) goes to advanced technical support:

Own the hardest cases. You take Tier 2 and Tier 3 escalations for US East customers and dealers, the ones the frontline team can’t close on their own.
Get to the bottom of it. You investigate issues across drone hardware, payloads (RGB, multispectral, LiDAR), flight planning and post-processing.
Work the problem with Zurich. When a sensor or integration issue needs more than a support ticket, you bring in payload partners and Wingtra’s engineers in Zurich to close it out.
Check the data, not just the ticket. You review customer datasets for GCPs, PPK, coordinate systems, photogrammetry and LiDAR outputs, and you tell customers exactly what to fix and how.
Be the person they can count on. For key accounts with an open or recurring issue, you’re the one technical point of contact, so they always know where things stand.
Keep the record straight. You manage cases, customer history and RMA logistics in HubSpot, and you flag upsell signals to the sales team along the way.
Turn hard cases into shared knowledge. You write up solved escalations as Knowledge Base articles and internal troubleshooting guides, so the next case goes faster.
Close the loop with product. You feed recurring issues back to product and engineering, so they hear what customers keep running into.

The rest (about 25%) is professional services and field work:

Get our dealers up to speed. You run onboarding and certification trainings for dealers, in person and remote.
Get hands-on with customers. You lead onsite trainings, pilot projects and product demos.
Back up sales when it counts. Late in a deal, you join sales reps for technical demos, workflow reviews and the survey-specific questions only a surveyor can answer.

Requirements

You have a bachelor’s degree in geomatics, surveying, civil engineering, GIS or a related technical field, or equivalent experience.
You’ve spent 3+ years in the geospatial or surveying industry, with hands-on field and office survey work behind you.
You have a working knowledge of survey control, GNSS, RTK/PPK, coordinate systems and accuracy reporting.
You’ve processed photogrammetry or LiDAR data in tools like Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS or ArcGIS.
You troubleshoot in a structured way, and you have the patience to see a hard case through to root cause.
You write and speak English clearly, and you can explain a technical problem to a customer, a dealer or an engineer.
You’re based on the US East Coast and ready to travel to customer and dealer sites there, roughly 20-30% of your time.

Plus

A Professional Land Surveyor (PLS) license, or working toward one.
Hands-on with UAV (drone) mapping workflows and payload integrations.
A background in technical support, customer success or pre-sales for a technical product.
Comfortable working in HubSpot, Zendesk or a similar CRM and ticketing system.
Confident delivering trainings or technical presentations.
Time spent at a startup.

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

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More about this job

Skills

Customer service
Troubleshooting
Technical support
Analyse issues
Logistics
HubSpot
Sales
Onboarding
Workflow
Geomatics
Surveying
Civil engineering
GIS
Reporting
Pix4D
Agisoft Metashape
QGIS
ESRI ArcGIS
Troubleshoot
Interact verbally in English
Zendesk
Presentation skills
Teamwork

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