Jobs in the United States

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Added 1 min ago
P
Section Engineer - Transformer SME
PECO
Malvern, PA
- $112,000 USD / year
The Section Engineer provides technical leadership in the planning, design, and execution of projects involving Exelon's utility infrastructure including electric or gas distribution,…
Added 2 mins ago
DT
Interdisciplinary Physical Scientist - General Engineer
Defense Threat Reduction Agency
Fort Belvoir, VA
- $143,913 to $187,093 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 2 mins ago
AT
Industrial Engineer
Army Tank-Automotive and Armament Command (TACOM)
Watervliet, NY
- $68,549 to $84,371 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 2 mins ago
TECHNICAL ENGINEER
Atos
Irving, SD
Role /Job Title : Service Desk Process Analysts
Added 2 mins ago
Field Service Engineer II (Molecular)
Thermo Fisher Scientific
Remote, United States
As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers…
Added 5 mins ago
CO
Lead Structural Engineer
City of Bellevue
Bellevue, WA
- $70.31 to $77.63 USD / hour
Bachelor's degree in civil engineering, or related field from an ABET accredited college or university.
Added 6 mins ago
NF
INTERDISCIPLINARY ENVIRONMENTAL ENGINEER/PHYSICAL SCIENTIST
Naval Facilities Engineering Systems Command
Naval Facilities Engineering Command, Atlantic, VA
- $108,019 to $140,426 USD / year
…equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector performing the following duties: 1) Serving as the Navy…
Added 6 mins ago
DL
Industrial Engineer
Defense Logistics Agency
New Cumberland Defense Logistics Center, PA
- $121,785 to $158,322 USD / year
Professional Registration or Licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 6 mins ago
VH
Safety & Occupational Health Specialist
Veterans Health Administration
New Orleans, LA
- $61,722 to $97,087 USD / year
…Central Veterans Affairs Health Care Network, Veterans Integrated Service Network (16), Southeast Louisiana Veterans Health Care System, Office of the Associate Director, Safety Management…
Added 6 mins ago
SkillBridge - Network / Principal Network Communications Engineer
CORP-Corporate Office
United States
…Defense Instruction 1322.29. The program is an opportunity for service members preparing for civilian careers to gain valuable civilian work experience during their last 6 months of…
Added 6 mins ago
Sr Principal Cyber Software Engineer (J)
CORP-Corporate Office
United States
Northrop Grumman Mission Systems is seeking a Cyber DevOps Engineer to support the Joint Cyber Weapons Common Services (JCWCS) program. JCWCS designs and implements mission applications…
Added 6 mins ago
Principal Cyber Software Engineer (J)
CORP-Corporate Office
United States
Northrop Grumman Mission Systems is seeking a Cyber DevOps Engineer to support the Joint Cyber Weapons Common Services (JCWCS) program. JCWCS designs and implements mission applications…
Added 9 mins ago
Product Development Engr. II
Technibilt Ltd dba Wanzl NA
Denver, NC
The Design and Development Engineer II role is a high-energy, hands-on position within the New Product Development (NPD) team, dedicated to driving the creation, refinement, and scaling of…
Added 11 mins ago
Software Engineer (Salesforce)
Delta Dental
Oakland, CA · Alpharetta, GA
We are seeking a Software Engineer (Salesforce) to design, build, and scale enterprise-grade solutions on the Salesforce platform. This role requires strong technical depth, architectural…
Added 13 mins ago
LR
Technical Fellow Loads and Dynamics
Langley Research Center
NASA - United States Locations
- $151,661 to $217,332 USD / year
…and Safety Center (NESC); advising the Office of the Chief Engineer, NASA programs and Mission Directorates. Also serves as a voting member on the NESC Review Board. Fellows perform…
Added 13 mins ago
FH
Civil Engineer (Structural) - DIRECT HIRE
Federal Highway Administration
Carson City, NV
- $99,218 to $158,322 USD / year
The employee serves as a structural engineer for the Federal Highway Administration (FHWA) Division office with responsibility for managing and promoting the Federal highway programs…
Added 13 mins ago
AA
Supervisory Production Facility Branch Chief
Animal and Plant Health Inspection Service
Edinburg, TX
- $125,776 to $163,514 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 16 mins ago
Solutions Engineer - Global
SHI International Corp
Home Office, PA · Home Office, NJ
The Global Solutions Engineer collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives.…
Added 16 mins ago
FH
Civil Engineer (Highway) - DIRECT HIRE
Federal Highway Administration
Ashburn, VA
- $57,736 to $91,815 USD / year
…technical representatives of client agencies. Prepare written field review and meeting reports and other technical…
Added 16 mins ago
NA
ELECTRICAL ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $143,913 to $197,200 USD / year
You will serve as a ELECTRICAL ENGINEER in the Propulsion & Power Engineering Department, Power & Energy Division of NAVAIRWARCENAC DIV.
Added 16 mins ago
UA
Interdisciplinary (Engineer/Architect)
U.S. Army Corps of Engineers
Tinker AFB, OK
- $74,678 to $116,362 USD / year
…appoint qualified candidates to positions in the competitive…
Added 25 mins ago
Staff Engineer, Product Software
Equinix (US) Enterprises, Inc.
United States
The Staff Engineer for the daVinci - Network Observability team is the lead technical authority for the design and implementation of Equinix’s global telemetry fabric. You bridge the gap…
Added 27 mins ago
Solid Waste Management Section Chief
State of Indiana
Indianapolis, IN
…position oversees a diverse team that includes one Environmental Engineer 1 Working Leader, one Environmental Engineer 1, two Environmental Engineer 2s, one Geologist 1 Working Leader, one…
Added 29 mins ago
Biomedical Equipment Technician 1
Dasco HME LLC
Westerville, OH
…patient care. The Biomed I works under the guidance of the staff engineer and management while developing the technical skills necessary to independently service an expanding range of…
Added 30 mins ago
RVR Engineer II
Insight Global
Jersey City, NJ
We are seeking an RVR Engineer to provide Tier 2 engineering support and governance oversight for the firm's Regulated Voice Recording (RVR) environment. This role will serve as the primary…

Wingtra AG

Technical Customer Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

You’ll handle Wingtra’s hardest technical cases in the US East region, the ones that need a surveyor’s judgment, not just a troubleshooting script. Most of your time goes to escalated technical support: complex payload, LiDAR and processing issues you work through with our engineers in Zurich. The rest goes to the field: training dealers, running onsite customer sessions, pilot projects and sales support.

You’ll work daily with the US support team, the US East sales reps, our dealer network and the product and engineering teams in Zurich.

Responsibilities

Most of your time (about 75%) goes to advanced technical support:

Own the hardest cases. You take Tier 2 and Tier 3 escalations for US East customers and dealers, the ones the frontline team can’t close on their own.
Get to the bottom of it. You investigate issues across drone hardware, payloads (RGB, multispectral, LiDAR), flight planning and post-processing.
Work the problem with Zurich. When a sensor or integration issue needs more than a support ticket, you bring in payload partners and Wingtra’s engineers in Zurich to close it out.
Check the data, not just the ticket. You review customer datasets for GCPs, PPK, coordinate systems, photogrammetry and LiDAR outputs, and you tell customers exactly what to fix and how.
Be the person they can count on. For key accounts with an open or recurring issue, you’re the one technical point of contact, so they always know where things stand.
Keep the record straight. You manage cases, customer history and RMA logistics in HubSpot, and you flag upsell signals to the sales team along the way.
Turn hard cases into shared knowledge. You write up solved escalations as Knowledge Base articles and internal troubleshooting guides, so the next case goes faster.
Close the loop with product. You feed recurring issues back to product and engineering, so they hear what customers keep running into.

The rest (about 25%) is professional services and field work:

Get our dealers up to speed. You run onboarding and certification trainings for dealers, in person and remote.
Get hands-on with customers. You lead onsite trainings, pilot projects and product demos.
Back up sales when it counts. Late in a deal, you join sales reps for technical demos, workflow reviews and the survey-specific questions only a surveyor can answer.

Requirements

You have a bachelor’s degree in geomatics, surveying, civil engineering, GIS or a related technical field, or equivalent experience.
You’ve spent 3+ years in the geospatial or surveying industry, with hands-on field and office survey work behind you.
You have a working knowledge of survey control, GNSS, RTK/PPK, coordinate systems and accuracy reporting.
You’ve processed photogrammetry or LiDAR data in tools like Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS or ArcGIS.
You troubleshoot in a structured way, and you have the patience to see a hard case through to root cause.
You write and speak English clearly, and you can explain a technical problem to a customer, a dealer or an engineer.
You’re based on the US East Coast and ready to travel to customer and dealer sites there, roughly 20-30% of your time.

Plus

A Professional Land Surveyor (PLS) license, or working toward one.
Hands-on with UAV (drone) mapping workflows and payload integrations.
A background in technical support, customer success or pre-sales for a technical product.
Comfortable working in HubSpot, Zendesk or a similar CRM and ticketing system.
Confident delivering trainings or technical presentations.
Time spent at a startup.

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

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More about this job

Skills

Customer service
Troubleshooting
Technical support
Analyse issues
Logistics
HubSpot
Sales
Onboarding
Workflow
Geomatics
Surveying
Civil engineering
GIS
Reporting
Pix4D
Agisoft Metashape
QGIS
ESRI ArcGIS
Troubleshoot
Interact verbally in English
Zendesk
Presentation skills
Teamwork

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