Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
FIB-TEM Automation Engineer
Micron Technology
Boise
Develop/adopt solutions to enhance the efficiency of data acquisition and data processing in FIB/TEM
Added 2 mins ago
Sr. Engineer, ID1 PEE - WP Equipment
Micron Technology
Boise
…engineering to define hardware roadmaps. This includes wafer processing hardware, diagnostics, data collection requirements, and hardware quality control/variation reduction. Establish…
Added 2 mins ago
Staff Thin Film Process Development Engineer
Micron Technology
Boise
JR108247 Staff Thin Film Process Development Engineer
Added 2 mins ago
Staff Engineer, Technology - AMAIS
Micron Technology
Boise
The Advanced Modeling & AI Solutions team is seeking a Sr/Staff Technology-AMAIS Engineer to develop and deploy physics and data-driven process models, composite modeling solutions, and…
Added 4 mins ago
AI/ML Engineer (Computer Vision)
CACI, INC.-FEDERAL
Ashburn, VA
CACI is currently looking for an AI/ML Computer Vision Engineer with Agile methodology experience to join our BEAGLE (Border Enforcement Applications for Government Leading-Edge Information…
Added 8 mins ago
WI
(USA) Principal, Software Engineer
Walmart Inc.
United States
- $110,000 to $220,000 USD / year
Architect cloud-native, distributed systems ensuring high availability, fault tolerance, and real-time data processing capabilities.
Added 9 mins ago
MA
2027 Technology Development Program - Operating Systems Engineer
Manufacturers and Traders Trust Co
Buffalo, NY
- $29.57 to $43.99 USD / hour
…discipline such as Software Engineering, Engineering, Architecture, Data Engineering or…
Added 10 mins ago
Radar Engineer
SAIC
Denver, CO
Proven experience in analytic problem-solving relating to the exploitation of radar data of space-objects, including familiarity with radar data products, signal processing techniques, and…
Added 11 mins ago
Process Engineer
Schweitzer Engineering Laboratories, Inc.
ID
…technical support, innovate, and maintain complex manufacturing processing spanning many different engineering disciplines, keep reading! This opportunity is for Engineers of all experience…
Added 25 mins ago
Lead Space System Engineer
STR
Melbourne, FL · Woburn, MA
Architect and drive detailed analysis to derive command and control, data transport, and processing requirements.
Added 25 mins ago
Lead Space System Engineer
STR
Woburn, MA · Melbourne, FL
Architect and drive detailed analysis to derive command and control, data transport, and processing requirements.
Added 25 mins ago
Lead Compliance Analyst - PGO NERC Compliance
Duke Energy Carolinas, LLC
St. Petersburg, FL
Represents team as single point of contact with outside groups who may be requesting, processing solutions, problem solving, data gathering and/or analysis.
Added 38 mins ago
ES234 Principal Software Engineer - EDGE
ADNET Systems, Inc.
Greenbelt, MD
The Principal Software Engineer will establish the BCE software architecture and technical direction, lead the development of instrument control and monitoring capabilities, and ensure…
Added 38 mins ago
Cyber Analytics Application Engineer
CACI International
Linthicum Heights, MD
Design and implement scalable data processing and ingestion solutions to support enterprise cybersecurity initiatives.
Added 39 mins ago
PN
Electrical Engineer 3
Pacific Northwest National Laboratory
Annapolis, MD
- $122,100 USD / year
The Operational Systems Engineering group within the Earth Systems Science Division seeks a mid-career Electrical Engineer to support research, development, and deployment activities…
Added 39 mins ago
Senior Controls Engineer
Florida Crystals Corporation
Baltimore, MD
The Senior Controls Engineer is the refinery’s technical authority for automation, instrumentation, industrial networking, and process control systems. This role ensures reliable, secure,…
Added 44 mins ago
AI Engineer (AI Accelerator Program)
UCSF
San Francisco, CA
UCSF Health is seeking a highly skilled AI Engineer to design, build, and deploy scalable AI-driven applications that improve clinical operations, patient care, and health system…
Added 52 mins ago
Systems Engineer Sr Principal
SAIC
Aurora, CO
SAIC is looking for a Systems Administrator/Network Engineer/Spacecraft Command/Control Scheduler. Duties will include coordinating and managing end to end architecture by scheduling…
Added 55 mins ago
Guidance Navigation Control Engineer III
Mavensoft Technologies, LLC.
Chandler, AZ
Navigation functions include the statistical processing of measured data points and their substitution into algorithms simulating physical reality.
Added 55 mins ago
Software Dev Engineer I - Security Platform
Twitch
Irvine, CA · San Francisco, CA
Experience working with large-scale event or log data, including event-driven architectures, asynchronous processing, or batch/streaming pipelines.
Added 55 mins ago
Software Dev Engineer I - Security Platform
Twitch
San Francisco, CA
Experience working with large-scale event or log data, including event-driven architectures, asynchronous processing, or batch/streaming pipelines.
Added 55 mins ago
Software Dev Engineer I - Security Platform
Twitch
Seattle, WA · San Francisco, CA
Experience working with large-scale event or log data, including event-driven architectures, asynchronous processing, or batch/streaming pipelines.
Added 1 hour ago
Senior Software Developer - Environmental Services
Burns & McDonnell
Kansas City, MO
Build geospatial data ingestion and processing workflows for raster and vector data (e.g., GeoJSON, Shapefile, Cloud Optimized GeoTIFF) using Cloud Storage, Cloud Functions and Cloud Run…
Added 1 hour ago
Staff Mechanical Engineer (Flexible Instruments)
Intuitive
Sunnyvale, CA
The Staff Mechanical Engineer, Advanced Energy, will serve as a technical and design lead for the development of advanced energy products and/or sub-systems at Intuitive. This role is…
Added 1 hour ago
Data Engineer Analyst
Revenue
Wake County, NC
Engineer Analyst to support our Business Intelligence initiatives. The Data

Wingtra AG

Technical Customer Support Engineer

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

You’ll handle Wingtra’s hardest technical cases in the US East region, the ones that need a surveyor’s judgment, not just a troubleshooting script. Most of your time goes to escalated technical support: complex payload, LiDAR and processing issues you work through with our engineers in Zurich. The rest goes to the field: training dealers, running onsite customer sessions, pilot projects and sales support.

You’ll work daily with the US support team, the US East sales reps, our dealer network and the product and engineering teams in Zurich.

Responsibilities

Most of your time (about 75%) goes to advanced technical support:

Own the hardest cases. You take Tier 2 and Tier 3 escalations for US East customers and dealers, the ones the frontline team can’t close on their own.
Get to the bottom of it. You investigate issues across drone hardware, payloads (RGB, multispectral, LiDAR), flight planning and post-processing.
Work the problem with Zurich. When a sensor or integration issue needs more than a support ticket, you bring in payload partners and Wingtra’s engineers in Zurich to close it out.
Check the data, not just the ticket. You review customer datasets for GCPs, PPK, coordinate systems, photogrammetry and LiDAR outputs, and you tell customers exactly what to fix and how.
Be the person they can count on. For key accounts with an open or recurring issue, you’re the one technical point of contact, so they always know where things stand.
Keep the record straight. You manage cases, customer history and RMA logistics in HubSpot, and you flag upsell signals to the sales team along the way.
Turn hard cases into shared knowledge. You write up solved escalations as Knowledge Base articles and internal troubleshooting guides, so the next case goes faster.
Close the loop with product. You feed recurring issues back to product and engineering, so they hear what customers keep running into.

The rest (about 25%) is professional services and field work:

Get our dealers up to speed. You run onboarding and certification trainings for dealers, in person and remote.
Get hands-on with customers. You lead onsite trainings, pilot projects and product demos.
Back up sales when it counts. Late in a deal, you join sales reps for technical demos, workflow reviews and the survey-specific questions only a surveyor can answer.

Requirements

You have a bachelor’s degree in geomatics, surveying, civil engineering, GIS or a related technical field, or equivalent experience.
You’ve spent 3+ years in the geospatial or surveying industry, with hands-on field and office survey work behind you.
You have a working knowledge of survey control, GNSS, RTK/PPK, coordinate systems and accuracy reporting.
You’ve processed photogrammetry or LiDAR data in tools like Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS or ArcGIS.
You troubleshoot in a structured way, and you have the patience to see a hard case through to root cause.
You write and speak English clearly, and you can explain a technical problem to a customer, a dealer or an engineer.
You’re based on the US East Coast and ready to travel to customer and dealer sites there, roughly 20-30% of your time.

Plus

A Professional Land Surveyor (PLS) license, or working toward one.
Hands-on with UAV (drone) mapping workflows and payload integrations.
A background in technical support, customer success or pre-sales for a technical product.
Comfortable working in HubSpot, Zendesk or a similar CRM and ticketing system.
Confident delivering trainings or technical presentations.
Time spent at a startup.

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

Apply About employer

More about this job

Skills

Customer service
Troubleshooting
Technical support
Analyse issues
Logistics
HubSpot
Sales
Onboarding
Workflow
Geomatics
Surveying
Civil engineering
GIS
Reporting
Pix4D
Agisoft Metashape
QGIS
ESRI ArcGIS
Troubleshoot
Interact verbally in English
Zendesk
Presentation skills
Teamwork

Report this job