Jobs in the United States

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Systems Engineer Physical Security
Quantum Sky
Fort Meade, MD
Quantum Sky is searching for a Systems Engineer Physical Security with skills to compliment an experienced team of network engineers, system administrators, and engineering technicians…
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Critical Facility Engineer
Meta
Newton County, GA
Meta is seeking a data center Critical Facility Engineer to join our Data Center Facility Operations team. Our data centers serve as the foundation upon which our software operates to meet…
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Lead Power Systems Controls Engineer
Eaton Corporation
Smyrna, GA
- $97,000 to $143,000 USD / year
…the development, testing, and implementation of power systems control solutions for our customers using PLC’s, HMI’s, Multi-function Protection Relays, and Data Concentrators from all major…
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Boilermaker Superintendent Job Details | Black & Veatch Family of Companies
Black & Veatch
Cartersville, GA
Added 1 min ago
Advanced Cyber Security Architect/Engineer
Honeywell Technologies
Duluth, GA
As an Advanced Cyber Security Architect/Engineer at the Honeywell Industrial Cybersecurity Centers of Excellent and Innovation, you will lead the research, development, and engineering of…
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REMOTE - Sr. Security Engineer - Identity & Endpoint
Fortellar
Remote, United States
- $130,000 to $155,000 USD / year
The Sr. Security Engineer, Identity & Endpoint designs, deploys, and operates identity, privileged access, vulnerability, endpoint, and device trust controls for Fortellar's clients, with…
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Project Engineer - Detroit
Giffels Webster
Detroit, MI
Giffels Webster has an exciting opportunity for a Project Engineer to join our Detroit Headquarters, working on several high-profile urban land development projects that are contributing to…
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Transportation Engineer Senior ($4,000 Hiring Incentive)
Arizona Department of Administration
AZ
The purpose of this position is to assist the Regional Traffic Engineer in managing technical reviews and to provide guidance, training, and direct supervision to the Traffic Engineering…
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Product Lifecycle Mechanical Engineer, Data Center Electrical Products and Services
Amazon
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We're seeking a Product Lifecycle Engineer with hands on design, manufacturing and installation experience of electrical products. If you have experience leading product design of…
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Senior Staff Engineer - Agentic Identity
Cisco
Atlanta, GA
Experience designing or securing AI-adjacent architectures, tool-using agentic workflows, policy control layers, or Model Context Protocol (MCP) authorization.
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Site Reliability Engineer
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Atlanta, GA
…device hardening. Assists with network segmentation, access control, and other configuration and monitoring activities whichisolate and to protect clinical and other critical devices.…
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Data Scientist 1
Baylor Scott & White Health
Atlanta, GA
Use SQL and Python to explore and prepare data, engineer features, perform statistical analysis,develop models, automate workflows, and validate results.
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Hardware Engineer, PCB Layout
Meta
Atlanta, GA
Meta is seeking a Staff PCB Layout Engineer to drive the design and delivery of complex printed circuit boards for large-scale infrastructure hardware. In this role, you will define layout…
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Sr. Security Engineer
Kelly Services
Atlanta, GA
· Demonstrated experience in Information Technology audit, with the ability to identify, evaluate, and validate control evidence sufficient to support and demonstrate compliance with…
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Mechanical, Test & Validation Engineering 2
ManpowerGroup
Atlanta, GA
Our client is seeking a Powertrain Durability Test Engineer to join their team. As a Powertrain Durability Test Engineer , you will be part of the Powertrain Engineering Department…
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Software Engineer (Workday Integration Engineer)
Travelers Insurance Company
Atlanta, GA
Travelers is seeking a Software Engineer to deliver Workday Competitive HR Products & Services with a focus on Benefits, Payroll, Time, Absence and Compensation to join our organization as…
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Engineer TechOps Maintenance Programs - Fleet Optimization
Delta Air Lines, Inc.
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The successful candidates serve as an engineer within the TechOps Engineering organization. The tasks associated with this role are specific to the engineering group and include, but are…
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Regional Maintenance Manager
CBRE
Atlanta, GA
- $200,000 to $210,000 USD / year
…maintaining continuity throughout to provide overall quality control for all…
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Electrical Engineer II
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Assist Senior Engineer in developing Electrical Engineering projects utilizing new technology to constantly upgrade and improve site safety, efficiencies, cost controls, quality controls…
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Resident Engineer I - Rocky Hill, CT
Keville Enterprises Inc.
Rocky Hill, CT
- $75 to $100 USD / hour
…Consulting & Inspection firm, is seeking a full-time Resident Engineer I to join our team in Rocky Hill, CT. If you have experience in inspecting public and private construction projects…
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Supplier Dev Engineer II
Aerospace
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As a SUPPLIER DEVELOPMENT ENGINEER II here at Honeywell, you will play a pivotal role in enhancing our supplier performance, fostering innovation, and ensuring the delivery of high-quality…
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Manufacturing Engineer
Exalta Group
Kenosha, WI
The Manufacturing Engineer applies engineering principles, technical expertise, and independent judgment to develop, validate, optimize, and continuously improve manufacturing processes for…
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Information Technology Internship
IDEMIA
Remote, United States
- $25 USD / hour
We are seeking a talented and enthusiastic Software Engineer Intern to join our team. As a Software Engineer Intern, you will work closely with our development team to design, develop, and…
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Maintenance and Reliability Manager
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…is responsible to the Plant Manager and Regional Reliability Engineer for the safe, effective and efficient use of all manpower, materials, parts and other resources under their control as…
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Facilities Controls Engineer | PLC/SCADA Application Developer
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Texas Instruments (TI) is looking for an experienced Facilities Controls Engineer to join our team to support our PLC/SCADA development. As a Facilities Engineer at TI, you'll be directly…

Wingtra AG

Technical Customer Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

You’ll handle Wingtra’s hardest technical cases in the US East region, the ones that need a surveyor’s judgment, not just a troubleshooting script. Most of your time goes to escalated technical support: complex payload, LiDAR and processing issues you work through with our engineers in Zurich. The rest goes to the field: training dealers, running onsite customer sessions, pilot projects and sales support.

You’ll work daily with the US support team, the US East sales reps, our dealer network and the product and engineering teams in Zurich.

Responsibilities

Most of your time (about 75%) goes to advanced technical support:

Own the hardest cases. You take Tier 2 and Tier 3 escalations for US East customers and dealers, the ones the frontline team can’t close on their own.
Get to the bottom of it. You investigate issues across drone hardware, payloads (RGB, multispectral, LiDAR), flight planning and post-processing.
Work the problem with Zurich. When a sensor or integration issue needs more than a support ticket, you bring in payload partners and Wingtra’s engineers in Zurich to close it out.
Check the data, not just the ticket. You review customer datasets for GCPs, PPK, coordinate systems, photogrammetry and LiDAR outputs, and you tell customers exactly what to fix and how.
Be the person they can count on. For key accounts with an open or recurring issue, you’re the one technical point of contact, so they always know where things stand.
Keep the record straight. You manage cases, customer history and RMA logistics in HubSpot, and you flag upsell signals to the sales team along the way.
Turn hard cases into shared knowledge. You write up solved escalations as Knowledge Base articles and internal troubleshooting guides, so the next case goes faster.
Close the loop with product. You feed recurring issues back to product and engineering, so they hear what customers keep running into.

The rest (about 25%) is professional services and field work:

Get our dealers up to speed. You run onboarding and certification trainings for dealers, in person and remote.
Get hands-on with customers. You lead onsite trainings, pilot projects and product demos.
Back up sales when it counts. Late in a deal, you join sales reps for technical demos, workflow reviews and the survey-specific questions only a surveyor can answer.

Requirements

You have a bachelor’s degree in geomatics, surveying, civil engineering, GIS or a related technical field, or equivalent experience.
You’ve spent 3+ years in the geospatial or surveying industry, with hands-on field and office survey work behind you.
You have a working knowledge of survey control, GNSS, RTK/PPK, coordinate systems and accuracy reporting.
You’ve processed photogrammetry or LiDAR data in tools like Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS or ArcGIS.
You troubleshoot in a structured way, and you have the patience to see a hard case through to root cause.
You write and speak English clearly, and you can explain a technical problem to a customer, a dealer or an engineer.
You’re based on the US East Coast and ready to travel to customer and dealer sites there, roughly 20-30% of your time.

Plus

A Professional Land Surveyor (PLS) license, or working toward one.
Hands-on with UAV (drone) mapping workflows and payload integrations.
A background in technical support, customer success or pre-sales for a technical product.
Comfortable working in HubSpot, Zendesk or a similar CRM and ticketing system.
Confident delivering trainings or technical presentations.
Time spent at a startup.

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

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More about this job

Skills

Customer service
Troubleshooting
Technical support
Analyse issues
Logistics
HubSpot
Sales
Onboarding
Workflow
Geomatics
Surveying
Civil engineering
GIS
Reporting
Pix4D
Agisoft Metashape
QGIS
ESRI ArcGIS
Troubleshoot
Interact verbally in English
Zendesk
Presentation skills
Teamwork

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