Senior Manager, Ops Excellence - International

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry. Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

The Senior Manager, International Operations Excellence owns the development, governance and deployment of Wingstop International Brand Standards, ensuring they are clear, practical and consistently applied across markets.

Reporting to the Director, Operations Excellence – International, the role is the principal operational link between Regional Operations teams, Brand Partners and the Global Support Centre. It brings together functional expertise, regional insight and restaurant reality to create clear, executable operating standards, tools and routines that enable consistent restaurant execution at scale. Brand Standards Ownership

• Lead the development, maintenance and continuous improvement of the International Brand Standards framework, including the International Operations Manual, SOPs, playbooks, supporting resources and governance for approved local market variations.
• Own the standards governance process, including content ownership, review cycles, version control, approval and communication of changes.
• Maintain a clear, accessible single source of truth for Regional Operations teams and Brand Partners.
• Establish a regular field-feedback rhythm with Regional Operations teams to identify unclear standards, recurring execution barriers, localisation needs and scalable best practice.
• Turn functional requirements, field insight and approved standards into clear, executable tools, routines and implementation guidance for Regional teams and Brand Partners.
• Build trusted, productive relationships with Regional Operations leaders and, where appropriate, Brand Partners, in partnership with the Regional teams.
• Use field observation, data and direct feedback to identify root causes, strengthen capability and improve restaurant execution.
• Provide the Director, Operations Excellence – International with a clear view of recurring execution risks, standards gaps and capability needs across markets.

QSC, Food Safety and Compliance

• Lead the operational governance and continuous improvement of the International QSC framework, ensuring it reinforces International Brand Standards and is practical, calibrated and actionable.
• Manage the QSC third-party vendor relationship, including scope, performance, calibration and market deployment.
• Partner with Food Safety, Supply Chain and Regional Operations to translate approved requirements into clear restaurant standards, self-audit tools and practical field guidance.
• Support the assessment and rollout of BOH compliance tools, ensuring alignment to the QSC framework and practical adoption in-market.
• Use QSC insight to identify recurring restaurant risks, priorities improvement activity and strengthen brand consistency across the system. Guest Experience and Performance
• Act as the International Operations interface to the Global Guest Experience team, representing regional needs and market realities.
• Support Regional Operations teams to use guest and operational insight to identify priorities, improve execution and share best practice.
• Connect guest insight, QSC and operational performance to inform operating reviews, follow-up actions and improvements to Brand Standards. New Market Readiness and Standards Deployment
• Own the International Operations standards-readiness framework for New Market Entry, defining the minimum operating standards, governance, tools and readiness criteria required before launch.
• Partner with Regional Operations, NME and Global Support Centre functional teams to ensure Brand Standards requirements are embedded in new-market plans and assessed through agreed stage gates.
• Act as the day-to-day operational partner to the International Equipment & Innovation and L&D teams, aligning priorities, identifying market requirements and ensuring approved equipment, process and training changes are reflected in Brand Standards, supporting resources and market-readiness requirements.
• Ensure learning from pilots, openings and market deployment is captured and used to strengthen International Brand Standards and the readiness model.

WHAT YOU’LL NEED

Experience and Capability

• 7+ years’ experience in multi-unit restaurant operations, with a strong preference for QSR, franchise, international or multi-market experience.
• Proven operational credibility gained through direct restaurant or field-operations experience, with a clear understanding of what it takes to execute consistently in restaurant reality.
• Demonstrated experience developing, governing and improving restaurant operating standards, SOPs, audit, quality or compliance programmes in a high-volume restaurant environment.
• Experience translating functional requirements, operational data and field insight into clear, practical and executable tools, routines and guidance for restaurant and field teams.
• Strong understanding of restaurant operations, food safety, quality, service and the drivers of a consistent guest experience.
• Experience working with franchisees or Brand Partners, with the ability to build trust, influence without direct authority and challenge constructively.
• Proven ability to work across functions and cultures, bringing together diverse perspectives to create practical solutions and drive adoption.
• Strong analytical, project-management and problem-solving skills, with the ability to identify root causes, prioritise effectively and manage multiple workstreams.
• Excellent written and verbal communication skills, with confidence presenting to Regional leaders, Brand Partners and senior cross-functional stakeholders.
• Ability to travel up to 30% across International markets.
• Spanish proficiency desirable.

WHO YOU ARE

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can. You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems - you bring solutions, ideas, and perspectives that move the team forward. You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward. You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down. You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards
• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.