Jobs in the United States

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Added 1 min ago
A
Sr. Manager Operations
Astronics
Irvine, CA
- $145,000 to $160,000 USD / year
Must possess the ability to resolve complex operational and production problems
Added 1 min ago
Sr. Application Developer
E Federal Reserve Bank of Richmond
San Francisco, CA · Richmond, VA
Lead root-cause analysis for complex defects and production issues, coordinating timely resolution with engineering, cloud, security, and operations teams.
Added 1 min ago
Manager, Power Electronics Test & Validation
Lucid Motors
Newark, CA
HC and budget planning; development of associates
Added 1 min ago
Driskill Hotel Director of Food & Beverage
MML Hospitality
Austin, TX
We are seeking a Director of Food & Beverage to lead MML's restaurant and bar operations at The Driskill. This senior leadership role has primary oversight of the Driskill Grill and…
Added 1 min ago
RF
Branch Operations Intern
Republic Finance, LLC
Attalla, AL
- $15 USD / hour
Must have the ability to work a minimum of 18-20 hours per week
Added 2 mins ago
Compliance Manager- RJ Bank
Raymond James & Associates, Inc.
Saint Petersburg, FL
· Assists in execution of the Bank Segment training program.
Added 2 mins ago
Community Health Program Leader
The Sparc Network
Bangor, ME
In this role, you must have:
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Beauty Account Coordinator - Clinique
Macy's
Costa Mesa, CA
Support Store Leadership in hiring and recruiting Beauty team members at the assigned brand.
Added 2 mins ago
Regional Property Manager
Odin Management LLC
Detroit, MI
Real Estate development and property management company is seeking a Regional Property Manager to join the Team. Are you interested in a challenging position with an established and growing…
Added 2 mins ago
Regional Property Manager
Odin Management LLC
Cleveland, OH
Real Estate development and property management company is seeking a Regional Property Manager to join the Team. Are you interested in a challenging position with an established and growing…
Added 2 mins ago
Regional Sales Manager - Midwest
PH Pleasant Holidays LLC
Remote, United States
…drive revenue growth through meaningful advisor engagement and development of strong agency partnerships in the Midwest Region. Territory currently includes IL, MN, MI, IN, OH, KY, MO, WI,…
Added 3 mins ago
Solution Advisor Associate - SAP Academy for Customer Success - USA (Tempe)
SAP
Tempe, AZ
**The role requires candidates to be onsite at an SAP office or customer location (3) days per week, in alignment with our Pledge-to-Flex policy
Added 3 mins ago
Solution Advisor Associate - SAP Academy for Customer Success - USA (San Ramon)
SAP
San Ramon, CA
**The role requires candidates to be onsite at an SAP office or customer location (3) days per week, in alignment with our Pledge-to-Flex policy
Added 3 mins ago
Process Design Consultant I
Bank of America, National Association
United States
…work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is…
Added 3 mins ago
Sr. Director, International Markets
Axogen
Tampa, FL
…requirement specifications underlying our engineering, business development, and clinical research activities, objectively target advancements in standards of…
Added 3 mins ago
Projects Engineer
Emerson
Austin, TX
Ability to work on-site five days per week in manufacturing and office environments
Added 3 mins ago
Life Sciences Marketing Intern
Emerson
Round Rock, TX
…ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or…
Added 3 mins ago
NH
Casual Part Time Customer Service (Northchase Library)
New Hanover County
Wilmington, NC
- $17.46 to $29.69 USD / hour
- Part-time
Added 3 mins ago
NH
Echo Farms Program Coordinator
New Hanover County
Wilmington, NC
- $22.29 to $37.89 USD / hour
Valid North Carolina Driver’s License required by the first date of employment with a good driving record
Added 3 mins ago
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Data Center Network Engineer
KaylaTek
Joint Base Andrews, MD
- $125,000 to $130,000 USD / year
Must possess an active DoD Secret clearance
Added 4 mins ago
CC
Donor Engagement Manager (FT $35.00/hr)
Catholic Charities of Onondaga County
Syracuse, NY
- $35 USD / hour
Coordinate with Finance, the Database Administrator, executive leadership, program leadership, vendors, and external partners to support effective Donor Engagement operations.
Added 4 mins ago
Head of New Market Tax Credit Group
Wells Fargo Bank, N. A.
SAN DIEGO, CA · SAN FRANCISCO, CA · CHARLOTTE, NC · MINNEAPOLIS, MN
…lead its New Markets Tax Credit (NMTC) business. This senior leadership role will be responsible for the strategy, growth, risk management, and execution of the NMTC business. The Group…
Added 4 mins ago
Branch Operations Manager Northshore
Wells Fargo Bank, N. A.
HOUSTON, TX
Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and…
Added 4 mins ago
Sr Software Engineer, Infrastructure Services
Apple
CA
Infrastructure Services is part of IS&T and the foundation of Apple's global network operations - managing data center equipment and systems to deliver compute, storage, and networking…
Added 4 mins ago
Data Analyst Intern
FreedomRoads, LLC
Chicago, IL
…artificial intelligence as a career. You will assist with daily operations and also be immersed in forward-looking AI projects. If you are eager to learn, have a strong interest in the…

Windsor Communities

Resident Services Manager II

Hopkinton, MA, United States
Westborough, MA, United States

From $35 USD / hour

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Job details

Pay: From $35 USD / hour
Posting language: English
Posted: Nov 13, 2026

Original job description

Resident Services Manager II Windsor at Hopkinton and Windsor Ridge at Westborough - Hopkinton/Westborough, MA

Summary:

Are you energized by helping residents feel at home, keeping community operations on track, and building relationships that make a difference? As a Resident Services Manager II at Windsor at Hopkinton and Windsor Ridge at Westbrough, you will take on a hands-on, highly visible role where no two days are exactly alike. You will welcome new residents, coordinate move-ins and renewals, resolve concerns, support work-order communication, and partner with our Sales, Service, and Support Services teams to deliver an exceptional resident experience. At many property management companies, this position is comparable to an Assistant Property Manager or Assistant Community Manager. It is an excellent opportunity for an organized, service-minded professional who wants meaningful responsibility, strong team support, and room to grow into broader property-management leadership.

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Compensation:

Hourly: Starting at $35 or $72,800 annually. The full range is $35 - $49.76 depending on years of experience, tenure, and location.

Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly.

Total Starting Annual Compensation Potential:

$87,360 ($72,800 +$14,560 bonus potential)

Benefits:

Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
Opportunities for growth - we invest in our team’s development.

For more information, visit: Benefits!

Creating a Welcoming Move-In Experience:

Help new residents feel confident and welcome by preparing move-in documents, coordinating inspections, and ensuring each home is ready for arrival.
Host personal move-in welcome appointments that introduce residents to their new home and community.
Follow up after move-in to answer questions, address concerns, and confirm residents are satisfied with their experience.
Partner with the Resident Lease Support team to confirm screening, income verification, and application approval, and to finalize incoming resident files before lease generation.
Review make-ready and move-in schedules with the maintenance team so upcoming homes are prepared on time.

Supporting Residents Every Day:

Take ownership of resident concerns by listening carefully, communicating clearly, coordinating with the appropriate teams, and following through until each issue is resolved or appropriately escalated.
Respond promptly to resident questions and concerns, resolving issues when possible and connecting residents with the right support when escalation is needed.
Keep residents informed throughout the service process by partnering with the Service Manager, monitoring work orders, and following up after completion to confirm satisfaction.
Coordinate package management with the onsite sales team so residents receive organized, reliable service.
Support welcoming, successful self-guided tours through clear signage, well-prepared apartment homes, and friendly prospect greetings.
Plan and coordinate thoughtful resident events and appreciation activities that strengthen connections, encourage engagement, and help create a welcoming sense of community.

Guiding Renewals and Resident Transitions:

Help residents feel confident about staying in their community by guiding the renewal experience - from personalized outreach and clear offers through timely paperwork and follow-up.
Manage the resident renewal program and work toward company retention goals while keeping the experience responsive and easy to understand.
Manage lease administration for resident transfers, ensuring documents are accurate, timely, and compliant with company policies.
Keep resident communication organized and responsive through effective use of Funnel CRM.

Delivering a Smooth Move-Out Experience:

Guide residents through the notice-to-vacate process with clear communication, accurate paperwork, and timely completion of required system steps.
Coordinate move-out schedules and inspections to support an organized transition for departing residents and timely preparation for future move-ins.
Partner with the Prior Resident Support team to provide needed information, complete Move Out Inspections, and support the TIDY program.

What to Expect:

Build a strong foundation in property operations through hands-on experience with resident services, renewals, financial processes, lease administration, and close partnership with Community and Service Managers - preparing you for broader operations leadership opportunities.
Bring flexibility to support occasional weekend needs based on community performance, regional priorities, new acquisitions, or other business requirements.

This role may be a great fit if you:

Thrive in a hands-on role where you coordinate the details, solve problems, and follow through to create a consistently positive resident experience.
Want to build your property-management career through meaningful responsibility, close partnership with experienced community leaders, and opportunities to grow.
Bring strong organization, communication, and judgment developed in multifamily housing, hospitality, retail, sales, or another customer-focused environment.

Qualifications:

Two to three years of relevant experience in multifamily housing, property management, hospitality, retail, sales, or another customer-focused environment.
Experience with property-management operations or transferable apartment-industry experience is preferred.
Proficiency with Microsoft 365, including Word, Excel, Outlook, and Microsoft Teams, is required.
Experience with property-management and prop-tech systems is preferred; Funnel CRM knowledge is a plus.
An undergraduate degree is preferred. An equivalent combination of education, training, and experience will be considered.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now! Windsor Communities is dedicated to creating exceptional experiences for both residents and associates. Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now! The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the "Notice of E-Verify Participation" and "Right to Work". Windsor Property Management Company is an Equal Opportunity Employer.

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Jobs in the United States