Jobs in the United States

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Windsor Communities

Resident Services Manager II

Hopkinton, MA, United States
Westborough, MA, United States

From $35 USD / hour

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Job details

Pay: From $35 USD / hour
Posting language: English
Posted: Nov 13, 2026

Original job description

Resident Services Manager II Windsor at Hopkinton and Windsor Ridge at Westborough - Hopkinton/Westborough, MA

Summary:

Are you energized by helping residents feel at home, keeping community operations on track, and building relationships that make a difference? As a Resident Services Manager II at Windsor at Hopkinton and Windsor Ridge at Westbrough, you will take on a hands-on, highly visible role where no two days are exactly alike. You will welcome new residents, coordinate move-ins and renewals, resolve concerns, support work-order communication, and partner with our Sales, Service, and Support Services teams to deliver an exceptional resident experience. At many property management companies, this position is comparable to an Assistant Property Manager or Assistant Community Manager. It is an excellent opportunity for an organized, service-minded professional who wants meaningful responsibility, strong team support, and room to grow into broader property-management leadership.

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Compensation:

Hourly: Starting at $35 or $72,800 annually. The full range is $35 - $49.76 depending on years of experience, tenure, and location.

Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly.

Total Starting Annual Compensation Potential:

$87,360 ($72,800 +$14,560 bonus potential)

Benefits:

Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
Opportunities for growth - we invest in our team’s development.

For more information, visit: Benefits!

Creating a Welcoming Move-In Experience:

Help new residents feel confident and welcome by preparing move-in documents, coordinating inspections, and ensuring each home is ready for arrival.
Host personal move-in welcome appointments that introduce residents to their new home and community.
Follow up after move-in to answer questions, address concerns, and confirm residents are satisfied with their experience.
Partner with the Resident Lease Support team to confirm screening, income verification, and application approval, and to finalize incoming resident files before lease generation.
Review make-ready and move-in schedules with the maintenance team so upcoming homes are prepared on time.

Supporting Residents Every Day:

Take ownership of resident concerns by listening carefully, communicating clearly, coordinating with the appropriate teams, and following through until each issue is resolved or appropriately escalated.
Respond promptly to resident questions and concerns, resolving issues when possible and connecting residents with the right support when escalation is needed.
Keep residents informed throughout the service process by partnering with the Service Manager, monitoring work orders, and following up after completion to confirm satisfaction.
Coordinate package management with the onsite sales team so residents receive organized, reliable service.
Support welcoming, successful self-guided tours through clear signage, well-prepared apartment homes, and friendly prospect greetings.
Plan and coordinate thoughtful resident events and appreciation activities that strengthen connections, encourage engagement, and help create a welcoming sense of community.

Guiding Renewals and Resident Transitions:

Help residents feel confident about staying in their community by guiding the renewal experience - from personalized outreach and clear offers through timely paperwork and follow-up.
Manage the resident renewal program and work toward company retention goals while keeping the experience responsive and easy to understand.
Manage lease administration for resident transfers, ensuring documents are accurate, timely, and compliant with company policies.
Keep resident communication organized and responsive through effective use of Funnel CRM.

Delivering a Smooth Move-Out Experience:

Guide residents through the notice-to-vacate process with clear communication, accurate paperwork, and timely completion of required system steps.
Coordinate move-out schedules and inspections to support an organized transition for departing residents and timely preparation for future move-ins.
Partner with the Prior Resident Support team to provide needed information, complete Move Out Inspections, and support the TIDY program.

What to Expect:

Build a strong foundation in property operations through hands-on experience with resident services, renewals, financial processes, lease administration, and close partnership with Community and Service Managers - preparing you for broader operations leadership opportunities.
Bring flexibility to support occasional weekend needs based on community performance, regional priorities, new acquisitions, or other business requirements.

This role may be a great fit if you:

Thrive in a hands-on role where you coordinate the details, solve problems, and follow through to create a consistently positive resident experience.
Want to build your property-management career through meaningful responsibility, close partnership with experienced community leaders, and opportunities to grow.
Bring strong organization, communication, and judgment developed in multifamily housing, hospitality, retail, sales, or another customer-focused environment.

Qualifications:

Two to three years of relevant experience in multifamily housing, property management, hospitality, retail, sales, or another customer-focused environment.
Experience with property-management operations or transferable apartment-industry experience is preferred.
Proficiency with Microsoft 365, including Word, Excel, Outlook, and Microsoft Teams, is required.
Experience with property-management and prop-tech systems is preferred; Funnel CRM knowledge is a plus.
An undergraduate degree is preferred. An equivalent combination of education, training, and experience will be considered.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now! Windsor Communities is dedicated to creating exceptional experiences for both residents and associates. Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now! The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the "Notice of E-Verify Participation" and "Right to Work". Windsor Property Management Company is an Equal Opportunity Employer.

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Jobs in the United States