Outlets Supervisor

Description

JOIN OUR TEAM

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to that success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Outlets Supervisor!

ABOUT THIS LOCATION

This position is located at the Embassy Suites by Hilton Convention Center in Las Vegas, NV. We are right in the middle of the action! Our hotel is perfectly situated next to the Las Vegas Convention Center and just three miles from Harry Reid International Airport. With the monorail just steps away and world-class entertainment, dining, and shopping minutes from our door, you will be working in the heart of all that Las Vegas has to offer.

WHAT WE OFFER

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees:

• Medical, Dental, Vision, Life & Disability Insurance - Quality healthcare plans for eligible employees to stay healthy and protected.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) - Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans - Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP) - Confidential support services for personal and professional well-being.
• Career Growth Opportunities - We promote from within and invest in your long-term success.
• Paid Time Off (PTO) - Take the time to relax, recharge, and enjoy life outside of work.
• Paid Sick Leave - Supportive sick time policy so you can care for your health when you need it.
• Exclusive Employee Hotel Discounts - Special rates across our brand portfolio for you, your family, and friends.
• Complimentary On-Shift Meals (participating hotels) - Enjoy a free meal provided during each scheduled shift.
• Recognition & Rewards Program - Associates are acknowledged through performance awards, milestone celebrations, and incentive programs.

WHY DO WE NEED YOU? Our restaurant runs best when there’s someone on the floor who knows what great service looks like - and holds the team to it. As our Outlets Supervisor, you’ll be that person. You’ll support the Outlets Manager, keep a close eye on service standards, stay in constant communication about the day’s priorities, and step in wherever the team needs you. You’ll also have a hand in financial reporting and planning, giving you real exposure to the management side of the operation. If you have supervisory experience in F&B and love being on the floor, this is a great next step.

WHAT YOU WILL DO

• Monitor servers, runners, and other restaurant staff to ensure consistent adherence to all service standards.
• Communicate daily with the Outlets Manager regarding special events, house accounts, VIP guests, and any operational priorities.
• Present menus to guests, answer questions, and make knowledgeable suggestions regarding food and service.
• Assist with food service tasks as needed, including ladling soup, tossing salads, portioning pies and desserts, and brewing coffee.
• Monitor restaurant performance through analysis of customer satisfaction systems and financial reports.
• Maintain and enforce product and service quality standards throughout all service periods.
• Assist with developing short-term and long-term financial and operational plans for the restaurant that support the overall objectives of the company.
• Manage in compliance with established company policies and procedures.

SKILLS & ABILITIES YOU BRING

• Ability to read, interpret, and act on business records, financial reports, and customer satisfaction data.
• Ability to analyze and apply operational policies established by the Outlets Manager.
• Strong mathematical skills; ability to interpret financial information and assist with budget preparation.
• Knowledge of government regulations covering restaurant and business operations.
• Sound judgment and ability to make operational decisions based on experience and available information.
• Strong interpersonal skills; ability to interact with guests, employees, and officials with tact and courtesy.

SCHEDULE & HOURS

This position is full-time, with schedules that may vary based on business need. Flexibility to work any day of the week, including weekends and holidays, may be required. Specific shift details will be discussed during the interview process.

Windsor Hospitality is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.