Outbound Affiliate Lead Agent

Windows USA is actively hiring highly motivated and energetic Outbound Affiliate Lead Agents who have a passion for people. To succeed in this role, the candidate needs exemplary interpersonal skills to build quick rapport, pitch our program, overcome objections, and close deals.

The Outbound Affiliate Lead Agent is an outbound call center position responsible for contacting, qualifying, and setting in-home appointments with leads generated through our affiliate marketing partners. This individual will reach out to these prospective customers by phone, often shortly after they have requested information. This position is also responsible for data entry and maintaining the integrity of customer data.

About Windows USA

Windows USA is an innovative leader in the design, manufacturing, sales, and installation process of premium quality windows and doors for remodeling and replacement applications. Windows USA is known for its history of innovation, making outstanding products, providing quality service, and delivering outstanding customer satisfaction.

Responsibilities

• Make outbound calls to affiliate-sourced leads who have expressed interest in our window and door products.

• Quickly build rapport, confirm the prospect's interest and project details, and qualify leads against program criteria.

• Pitch the program, handle objections, and close prospects on an in-home appointment.

• Coordinate appointment times with consumers based on geography and the availability of representative schedules in the respective areas throughout the country.

• Follow up persistently on new, unreachable, and callback leads within required contact timeframes.

• Accurately enter lead notes, dispositions, and appointment details to maintain the integrity of customer data.

• Stay organized and multitask while handling a high volume of calls and leads.

• Communicate clearly (talk fast, shift quick) with the perseverance to continuously make phone calls while collaborating in a team-oriented atmosphere.

• Meet daily and weekly goals for dials, contacts, and appointments set.

Qualifications

Job Qualifications

Experience: Sales and Marketing or Call Center experience, 1 year preferred. Outbound or lead follow-up calling experience is a plus.

Notes:

• In-person role in Hot Springs, AR office.

• Multiple shifts available.

• Windows USA is an equal opportunity employer.

• Must be authorized to work for a U.S. employer.

Position Details

Detail

Information

Job type

Full-time

Salary

Competitive

Supplemental pay

Commission pay

Benefits

401(k) matching, dental insurance, health insurance, vision insurance

Experience level

1 year

Shift

8 hour shift; day shift; evening shift

Weekly day range

Monday to Friday; weekend availability

Work setting

Call center, in-person, office

Work location

In person, Hot Springs, AR (reliably commute or plan to relocate before starting work; required)

Equal Employment Opportunity EEO Statement

Windows USA is committed to equal opportunity and welcomes all qualified individuals to apply. All employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status under applicable law.

ADA Accommodations

Windows USA is committed to providing reasonable accommodations in accordance with applicable law. Individuals should communicate accommodation needs to Human Resources.

At-Will Employment Statement

This position does not create a contract of employment.

Background Check Disclosure

Employment is contingent upon completion of background verification, where permitted by law and based on business necessity.

Disclaimers

This description is intended to outline the general nature of the role.

OSE individuals are classified as statutory employees under Section 3508 for federal tax purposes and are responsible for complying with applicable tax obligations.

Engagement in this role is contingent upon completion of all required onboarding documentation and adherence to company standards, policies, and applicable laws.