Tech II

DUTIES AND RESPONSIBILITIES:

• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling and networking hardware and software products.
• Basic understanding of servers, including file, print and backup servers and their associated operating systems and software.
• Receive and respond to incoming calls, pages, and Samanage ticketing system within 4-hour response time.
• Perform on-site analysis, diagnosis.
• Adhere to procedures or logging, reporting, using Samanage Ticketing system.
• Will keep the I.T. Manager informed of any, and all issues that may occur.
• Practice and always maintain confidentiality.
• Attend all mandatory meetings.
• All other duties assigned.

POSITION REQUIREMENTS:

• Computer Science Degree or 3 years work experience.
• Working technical knowledge of network and PC Operating systems, including Windows XP, Windows 7, Windows 10 Microsoft Server Systems.
• Extensive application and support experience with Microsoft Office 2003-2016.
• Working technical knowledge of current computer hardware, protocols, and standards.
• Understanding of the organization’s goals and objectives.
• Strong written and oral communication skills.
• Self-motivated and directed.

REQUIREMENTS:

• Must have a High School Diploma or GED.
• Adjust to a flexible schedule and be reliable.
• Must be available 24/7
• Must be able to multi-task.
• Required to stand for long periods of time.
• Must be able to walk and stand for long periods of time (up to 8 hours).
• Must be dependable, reliable, and able to work alternating shifts including peak hours, promotions, holidays, and weekends.
• Must be 18 at time of hire.
• Must be able to demonstrate their US work authorization during the employment verification process.
• Must be able to pass a background investigation.
• Must be able to pass a pre-employment Drug Test.
• Must have a valid Wyoming Driver’s License.
• Must be able to obtain and maintain a Gaming License.

Employee Benefits:

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match, must complete 90-day probation period.
• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability

Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.