Regional Manager, Security & Shelter Operations

Regional Director, Security Operations

Lead Security Strategy, Compliance & Safety Across Win Residences

Salary $85,000

THE ROLE

Win is seeking an experienced and collaborative Regional Director, Security Operations to oversee security operations, fire safety compliance, and risk management across multiple residential programs. This leadership role is responsible for ensuring the highest standards of safety and regulatory compliance while managing Security Directors and Security Managers throughout the organization.

The ideal candidate is a proven security leader with strong operational, compliance, and team management experience who is committed to creating safe, secure, and trauma-informed environments for families, staff, and visitors.

WHAT YOU WILL DO

• Lead and oversee security operations across multiple Win facilities, ensuring adequate security coverage and compliance 24 hours a day, 7 days a week.
• Supervise, coach, and develop Security Directors and Security Managers while promoting a culture of accountability and performance excellence.
• Facilitate regulatory agency trainings and maintain compliance with all local and state mandates.
• Facilitate New Hire On-Boarding and Orientation trainings.
• Conduct scheduled and unannounced site inspections, monitor compliance, and implement corrective actions to reduce audit and regulatory violations.
• Oversee fire safety compliance, maintain required FDNY documentation, chair the Fire Safety Committee, and ensure all fire safety plans remain current.
• Manage security technologies including CCTV, access control, visitor management, alarm response, and other physical security systems.
• Partner with Human Capital on recruitment, investigations, employee relations matters, performance management, and staff development initiatives.
• Respond to significant security incidents, emergencies, and crises while maintaining strong partnerships with law enforcement, fire departments, and community stakeholders.
• Analyze security and compliance data, oversee security training programs, support budget and contract reviews, and implement continuous improvement strategies.

WHO YOU WILL BE

• Bachelor’s degree in law enforcement or related field.
• Minimum of seven (7) years of security management experience in a social service, residential, shelter, healthcare, or similar environment.
• Valid New York State Security Guard License required.
• Valid NYS DCJS Security Guard General Topics Instructor Certification required.
• Valid Fire Life and Safety Director (F-89) License required.
• Current First Aid/CPR/AED Instructor Certification required.
• Current First Aid/CPR/AED certification required.
• Valid driver's license with a clean driving record.
• Excellent verbal and written communication skills
• Knowledge of crisis intervention and handling of violent crimes
• Ability to interact effectively with the client population and representatives of government and private