Receiving and Returns Clerk

Description Wilmar LLC, proud owner of Performance Tool, EZRED and other brands, is a leading supplier of quality tools to major retailers and distributors throughout North America and internationally. We’re growth oriented, customer obsessed, proud of our history, and focused on building a strong team for tomorrow. Come grow with us!

Purpose of the Position The Receiving & Returns Clerk checks in incoming drivers, processes returned merchandise, verifies shipments and maintains accurate receiving records. This role coordinates with drivers and warehouse teams to ensure deliveries, returns and documentation are handled safely, accurately and efficiently.

Essential Duties and Responsibilities Driver Check-In and Receiving

• Greet and check in drivers at the back gate; record company, vehicle license plate and driver information in compliance with Foreign Trade Zone (FTZ) standards.
• Verify appointments, bills of lading, packing slips, return authorizations and other shipping documents.
• Confirm shipment details, direct drivers to assigned docks and coordinate with receiving personnel.
• Track driver check-in and check-out times; report damaged freight, missing paperwork, discrepancies or unauthorized deliveries.
• Ensure drivers follow warehouse safety and check-in procedures.

Returns Processing

• Receive, inspect and document returned merchandise; verify items against authorizations, invoices, purchase orders or supporting records.
• Record quantities, item numbers, product descriptions and return reasons; identify damaged, defective, incorrect or missing items.
• Work with Inventory Control, Customer Service, Purchasing, Warehouse and Customs teams to resolve return discrepancies.
• Label and direct returns for staging, inspection, restocking or disposition; enter transactions accurately in the WMS or applicable system.

Documentation and Administrative Duties

• Maintain receiving logs, return forms, driver paperwork and organized records.
• Enter receiving and returns information promptly and accurately; communicate discrepancies or delays to supervisors.
• Assist with inventory research and documentation corrections as needed in compliance with FTZ standards.

Safety and Warehouse Support

• Maintain a clean, organized check-in area and follow warehouse safety procedures.
• Report unsafe conditions, damaged products and equipment concerns to management.
• Support additional receiving administrative or operational tasks and perform other related duties as assigned.

Requirements

Qualifications and Requirements

• High school diploma or equivalent preferred; warehouse receiving, returns, dispatch or clerical experience preferred.
• Basic computer and data-entry skills; familiarity with shipping documents, WMS, ERP or inventory software is a plus.
• Strong organization, accuracy, communication and customer service skills.
• Ability to work independently and with others, manage competing tasks and interact professionally with drivers and internal teams.

Physical Requirements and Work Environment Ability to sit, stand and move throughout receiving and dock areas; handle paperwork, small packages and other materials as required. Work takes place in a warehouse environment with varying temperatures, noise and vehicle traffic.

Key Performance Expectations Timely and accurate driver check-in/check-out, returns processing, data entry and documentation; prompt reporting of discrepancies; safe work practices; organized records and professional communication.

Wilmar, LLC Benefits Include

• Medical, Dental and Vision insurance
• Company paid Long Term Disability
• Company Paid Group Life Insurance ($20,000 benefit)
• Company Paid AD&D
• Employee Assistance Program (EAP)
• Voluntary Group Term Life Insurance/AD&D
• 401(k) profit sharing plan with employer match
• Paid time off: vacation and sick time
• Eight paid holidays
• Employee discount on Wilmar, LLC products

Wilmar, LLC is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.